So I called and booked this hotel through Choice Hotels. I requested a non-smoking room for just one night. When we got to the hotel, apparently the agent had booked us in a smoking room with double beds. So, anyone who can understand my situation will know how I felt. We went to the front desk and spoke to them about it that if there wasn't any noon- smoking room available that we be refunded our money or credit towards another stay which will be non-smoking. The front desk receptionists basically, without showing any empathy said,well since this is same day reservation nothing can be done about it; but what if the wrong room was booked? He said call the manager Monday to sort it out. I called the manager who nonchalantly told me to call "whoever" I made the reservation through to sort this out as the room was reserved and no one stayed there that night. Do I Believe that? No! Her name is CARMEN and she showed no empathy or understanding. Now, I wonder if she was caught up in a situation like ours and charged $145 to their credit card, how would she feel? Front desk service when we enetered was HORRIBLE, the rooms were not that great either especially after walking through and not worth the value.
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