Myself, my fiancée and my 6 month old baby had booked a room at The Eltisley to see my family around 6-8 weeks in advance. We had been for a couple of meals there in the past and it had been nice. We arrived on the day to find that there was a wedding there. Odd. I walked into the pub and was looked at as if I had taken a leak on their porch. I explained that I had a reservation booked, but once again I was looked at in a confused manner. I was told that my room was GIVEN AWAY to the wedding party, but not to worry, I had been booked into a premier inn at MY EXPENSE 6 MILES AWAY. With no apology I was told there was nothing they could do other than pay for the taxi there and back. As we were visiting family I'm not sure they had taken into account how many times we would need to go back to the hotel having a 6 month old baby. We politely declined this ridiculous offer as we weren't in the mood to lug our things to and fro. The staff were rude and unapologetic. DO NOT TRUST THIS PLACE!!!!
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