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“Staff not helpful”

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Hideaways at Palm Bay
Ranked #1 of 2 Hotels in George Town
Certificate of Excellence
Jupiter, Florida
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Staff not helpful”
3 of 5 bubbles Reviewed 13 June 2013 via mobile

We rented an oceanfront villa which is not technically the hotel. So I can't comment on the hotel rooms. Our villa, which is owned and maintained by private owners, was awesome. We were supposed to be able to share the community amenities with Hideaway. We asked at the front desk about a free shuttle to Georgetown and the front desk lady said we weren't allowed to use it. I went in a few times to ask about other things, and she was not the friendliest. She would stare at the desk when we walked in.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank akaye2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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535 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Montreal
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 7 June 2013

We just got back from our second stay at Hideaways.

If you've never been to the Bahamas because you think it's too expensive and there aren't any all-inclusives this is your place!

It might not be all glossed-up like a big resort in Nassau but that's why you're foing to Exuma Right? it has an authentic feel. The feel that places lose when beach steips get all built up and the attention shifts from the customer to ensuring the pool is bigger and better than the hotel next door.

The rooms and villas at hideaways are impeccable, the service second-to-none and the location excellent.

The villas come with full kitchens and laundry facilities and the studios a kitchenette withiceowave, fridge etc.... This is what makes the vacation affordable - especially if you're a family or group of friends. We bring a suitcase of dry goods and shop just for fresh produce locally. This allows us to save enough to to enjoy a decent local meal each day at a restaurant without breaking the bank. As for drinks, we buy juices/alcohol/ mixers locally and enjoy amazing drinks all week for about 30 bucks! When we're lazy we head down to the hotel restaurant /bar down by the beach. It's a cash bar but well worth it. The drinks are stiff but tasty, and the staff great.

The hotel is on a beach (some villas are across the road-which seems to surprise some people -but they're on a hill and have the best views!). It's ok and has a little island just offshore with a small reef and some sea turtles. But it's best left to the snorkelers. The real jewel of this property is that a short five-minute walk down the hotel beach leads you to jolly-hall beach. Powdery pink/white sand and warm crystal clear turquoise water as far as you can see. Nothing on the bottom and at low tide you can walk right out and you'll only be up to your knees! Best of all, there's never anyone else on the beach!!!! For those who don't like the ocean, there are two small but well maintained pools near The main lobby. The hotel also has a huge range of water sports equipment to use as well.

Another great part of hideaways is that they have a shuttle that offers free trips into town four times a day. While it is technically within walking distance as some rental sites seem to suggest, it would be quite the long sweaty hike. Google maps doesn't tell you this!!!

Across from the hotel is a car rental agency, and the front desk staff and owners are great at explaining what there is to do and making arrangements. As the owner out it to us: There's tons to do on Exuma, it just isn't commercialized like other places are so you need to ask around and find it!

The one thing that's difficult is calling the hotel. We had very bad connections every time we called when reserving which was frustrating for everyone. But from our traveling experience, this is true of many islands and not a reflection of the resort. And with their weekly rates it just might be worth booking flight and hotel separately rather than as a package.

One last thing that we have learned from our trips to Exuma. Island time is different. Your meal might take an hour. Or your cab might be fifteen minutes late. No one is in a rush. If you find yourself irritated by this just remember : you're on a little island in paradise - what's the rush?! You came to relax and unwind. Have a drink and have a chat with the person serving you. It's the best way to learn about the island.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank 593866
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarasota, Florida
Level Contributor
28 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 5 June 2013

This hotel will ALWAYS hold a special place in my heart!! My husband and I visited "Palm Bay" (as the locals or taxi drivers refer to it) for our honeymoon 5/20-5/26. Our flight landed at Georgetown very early in the morning so when we arrived- both Splash and the front office were still closed. Chris and I immediately dropped our bags and sat on the steps leading down to the water.... we needed to take it all in! What a stunning landscape- every shade of blue and green possible! We did have a little bit of a hard time during check in- Their internet was down which caused a number of issues… i.e. making the room key, running our credit cards, etc. The lady behind the desk told us that she would get us our room key’s later and had the staff open our room with the master key so that we could go ahead and get settled in- this was much appreciated!!!

SERVICE: The Hideaways are very true to their name… if you are going on vacation and you prefer constant interaction with the staff I.E. Room service, 24/7 front desk/concierge service, phones in your room, etc…. then this is probably not the place for you! Every single staff member that we met was absolutely wonderful!!! Anytime we had a question or needed advice- they were there to help! We went to escape from reality and that is exactly what Palm Bay offered us! When we wanted to go in town we hopped on the shuttle (which saves a ton of $$ and runs every 2 hours) We missed one of the shuttles one evening and decided to take a cab- it was $20. Kelly was the driver most of the time- Nice guy and gave us tips on where to go!

FOOD: The Property is a $30.00 cab ride from the airport and is nestled next to both Augusta Bay & Exuma Beach Resort. A five minute walk from the hotel towards George Town will bring you to the Fish Fry which is basically 10-20 shacks set up on the water that offer everything conch related plus much more! We loved being able to have options when it came to lunch and dinner. As mentioned in earlier reviews- Food and beverages are very expensive and meals take a while to get. We never had a meal that we didn’t enjoy but be ready to take your time and to pay for it!! At Splash (as well as 90% of other restaurants) 15% gratuity is automatically added to your checks. Chris and I really enjoyed talking with Anita! The first day of our vacation there we went for lunch at Splash- CNN was on and that is when we found out about the Tornado’s in Oklahoma. Needless to say, we were glued to the TV worried about our friends, family, and home. Every day after that Anita asked us how we were, whether our family was OK, etc. She was a very sincere woman and we are happy to have met her!

ROOM: Our cottage was fantastic! Clean, Comfy, the water pressure was great, and it was steps away from the beach! We stayed in Sunshine Palm #11- which had a direct view of the sunrise.

BEACH: The main beach at Palm Bay is very pretty and shallow... but a little rocky. But fear not.. There are at least 2 other beaches that we discovered by reading previous reviews. If you walk out towards the beach from Splash- make a left…. Its right past the storm wall! Gorgeous and the sand is so soft. If you want another beach even prettier than that just keep on walking you’ll run right into it when you cross over the private driveway! Looks like a postcard!

OVERALL: We had an amazing experience @ Palm Bay! Wouldn’t change a thing!

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Christyn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kingston, Tennessee
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 2 June 2013

Went there may 1st 2013 for a week. been to Exuma before 3 times, but had not stayed here. A few years back, stayed at Peace&Plenty hotel just down aways- but ate here most times --so was familiar with Splash, the on site restaurant/bar. We stayed in units 33 &34 --absolutely GREAT - right on the beach, 100 ft.or so. Real nice rooms and so was the whole place - nice pool-pretty landscape. Stocking island always fun place- Chat n Chill bar/grill. My son and i went bonefishng[we have before 2-3 times]. GREAT guide Garth Thompson- he was patient, mannerly, and we did very well. He was always working to find us fish to cast to--no blind casting. get his # from desk.

Room Tip: # 33& 34 were great looks like all down around pool and beach were great but if a bit of buget...
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  • Stayed May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank david f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 2 June 2013

We loved our cottage, I thought it was a very good value. My friend and I went on this trip and we felt at home. Tiny (works in the restaurant/bar), was so incredibly sweet and we felt like our mom was looking out for us the whole time. The place was clean and the cottage was super cute- we felt like we had our own little apartment in the Exumas. Jolly Hall Beach is a 5 min walk from the hotel and it is absolutely gorgeous. I highly recommend Hideaways!

Room Tip: Get a cottage if you can!
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  • Stayed May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ArianaNYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auburn, Alabama
2 reviews
4 of 5 bubbles Reviewed 28 May 2013

When we first pulled up to the property I had my doubts. Half of the hotel was across the street which seemed weird to me. I was with a group of ten other people so I brushed off the service at check-in thinking that maybe it was a little more stressful trying to keep up with everyone's information than just checking in a small family or a couple. We walked across the street to our room and found it to be wonderful! There was a big living room, dining area, kitchen with refrigerator and stove, a washer and dryer, two bedrooms, and two bathrooms. My biggest problem with the room is that it was really muggy when we walked in because the air had not been turned on prior to our arrival and there were two dead roaches in the living room.

The restaurant that is on property called Splash Beach Bar & Grill had terrible service every night we ate there except the very last one. The first night there was only one waitress and the bartender working front of house which caused our group as well as many other guests to be in the restaurant for at least two hours waiting on food and the checks. Getting drinks took a while, too. The same thing happened the next day for breakfast and then again for dinner. It wasn't just the fact that there was only one person working, it was also that the staff seemed to be on island time. Not to mention for breakfast, they did not bring out our food as it was being made, they brought it all out at once. Luckily I didn't order a hot breakfast because everyone who did got cold food. I ordered the bagel with cream cheese and fruit. The fruit was bland and the bagel was just heated on the outside. Needless to say I was highly unimpressed, especially since breakfast was $9.00.

The more I interacted with the front desk agents, the more I realized that they were not just stressed that first day we checked in, they were not very friendly at all. With everyone on the trip being hospitality students we know that service is one of the most important aspects of any hospitality industry and none of us were impressed with them. Despite that, I would recommend staying at this hotel for your vacation to Exuma!

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Molly L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nova Scotia
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 28 May 2013

Stayed here in April, cottage right at the beach. The kitchenette was all that we needed. Bed very comfortable. It was wonderful. Very quite, & at times maybe a little too quite. The owner was very nice. The pizza is awesome. The beach was ok. Took the day trip with 4 C's & it was great. If relaxing is what you need, then look no farther.

Room Tip: Cottage #11 Sunshine Palm right at the beach, water side.
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  • Stayed April 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sunsoakerNovaScotia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hideaways at Palm Bay

Property: Hideaways at Palm Bay
Address: Jolly Hall Bay at Queens Highway, George Town 00000, Great Exuma
Phone Number:
Region: Caribbean > Bahamas > Out Islands > Great Exuma > George Town
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in George Town
Price Range (Based on Average Rates): £££
Hotel Class:3 star — Hideaways at Palm Bay 3*
Number of rooms: 50
Official Description (provided by the hotel):
Our beachfront villas & cottages are available in either studio, 1 or 2 bedroom plans and offer full kitchens or kitchenettes. Decorated and designed with tropical charm, amenities include air conditioning, ceiling fans, private bathrooms, televisions, wireless internet access, full service business center including guest computers. Hideaways Exuma is the ideal location for your romantic getaway or family vacation. Weekly rates are available in our hillside villas and studio rooms. ... more   less 
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Also Known As:
Hideaways At Palm Bay Hotel Great Exuma

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