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Best Western Syracuse Airport Inn
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Reviews (606)
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Reviewed 19 August 2014

Very close to airport which is convenient but still don't hear planes while sleeping/shuttle service/breakfast included (good selection for all tastes)/quiet rooms/outdoor pool - kept clean/accommodating staff/easy to find from Interstate 81

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Betty T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWSAIGM, General Manager at Best Western Syracuse Airport Inn, responded to this reviewResponded 20 August 2014

Dear Betty T,

Thank you for taking the time to let us know of your satisfaction with our accommodations and service during your recent stay with us.
It is always gratifying to know that our performance was effective and appreciated. I am grateful you took the time to let us know of your satisfaction.
We appreciate your patronage and hope you will stay with us the next time you are in the Syracuse area. We look forward to your return.

Sincerely,

Scott Parody
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2014

This hotel would not be in business if it wasn't right next to the airport. There's no elevator so those on the 2nd floor have to hike their luggage up the stairs. The sheets came off of our bed-no fitted bottom sheet. The air conditioner blows cold air that makes the room freezing but when it shuts off the room becomes a sauna. Only stay here if you really must. Needs total rehab.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank kdc2900
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWSAIGM, General Manager at Best Western Syracuse Airport Inn, responded to this reviewResponded 12 August 2014

Dear kdc2900,

Thank you for your cooperation in taking the time to review our Hotel on Trip Advisor following your recent stay with us.
I am disappointed we failed to handle all of your requirements in a satisfactory manner. Your observations have aided us in locating areas needing improvement.
We appreciate your patronage and hope you will stay with us at the Best Western Syracuse Airport Inn the next time you are in the Syracuse area.

Sincerely,

Scott Parody
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2014

First and foremost, our main complaint is the personnel who work at the hotel. From the check-in to the bartender to the nighttime reception to the kitchen staff. Our check-in began on a bad note when we were the only people in the lobby and the receptionist told us we would have to wait because she was going to the back to do paperwork. We waited until another receptionist came up to help us.
The room is standard, not updated, but that's usually expected with an older hotel.
For dinner we decided to order snacks since we had a late lunch, so we went to the bar to place our order and have a drink. Three of the five draft beers were out, no cranberry juice (pretty standard for a bar) for a mixer, and prices were a bit high. For two beers, a vodka tonic (well vodka), french fries and cole slaw we paid $22. The food was soggy, cold and gross. When we took it back for it to be redone, the bartender disappeared once we told him what was wrong. Then a woman emerged from the kitchen, only to question our return of the food and tell us "I am too busy to do this". When we went to the front desk to complain and ask to speak to a manager, we were told the manager was not on duty, we would need to find him in the morning.
We have traveled all over the world, stayed in all varieties of hotels/motels/guest houses/hostels/B&Bs/etc. This is absolutely one of the worst we have experienced. And our main reason for ranking it this way is the consistency of the rude personnel who work there.

  • Stayed: August 2014, travelled on business
    • Location
    • Rooms
    • Service
2  Thank GMECapeCoral_FL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWSAIGM, General Manager at Best Western Syracuse Airport Inn, responded to this reviewResponded 8 August 2014

Dear GMECapeCoral_Florida,

Thank you for your recent review of our Hotel on Trip Advisor. I appreciate your taking the time to review our staff and service and hope you accept my apologies for any inconvenience you experienced.
I am disappointed we failed to give you the fine service and consideration we strive for with all our guests-the type of service we pride ourselves in. I have investigated your comments and will take steps to ensure that the problems you experienced do not happen again. My staff will also be made aware of your comments and we will all take immediate corrective action.
We appreciate your patronage and hope you will stay with us at the Best Western Syracuse Airport Inn the next time you are in the Syracuse area. I can assure you we will do everything we can to make your stay a comfortable and happy one as we illustrate that what happened to you was an unfortunate exception to our normally high quality of service.

Sincerely,

Scott Parody
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2014

We stay at this hotel everytime we travel up that way. Very easy to stay next to hotel in flying in late or have to travel very early. Dont hear planes fly by that often. Rooms are clean. bed are comfortable. Staff is always very friendly. This one time bartender at lounge was slacking on the job but i would come back and stay here.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Jennifer F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWSAIGM, General Manager at Best Western Syracuse Airport Inn, responded to this reviewResponded 5 August 2014

Dear Jennifer F,

Thank you for your cooperation in taking the time to review our Hotel on Trip Advisor following your recent stay with us.
I appreciate your positive review of our accommodations and staff. I also appreciate your bringing to my attention the service in our Lounge. Please know that your comments have been reviewed in detail with our Food and Beverage Department and steps have been taken to resolve this issue.
We appreciate your patronage and hope you will stay with us at the Best Western Syracuse Airport Inn the next time you are in the Syracuse area.

Best,

Scott Parody
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2014

If you want to stay a few feet from Hancock Airport the night before a 6 AM flight--yes, you can stay here, and you'll sleep just fine. And the staff was perfectly friendly and helpful. Also, you can leave your car parked here while you're out of town and spend less than you would at the airport itself. Other than that...I guess if you have a captive audience of people who missed connecting flights and have to stay overnight in Syracuse, there's not much incentive to make the place feel less dark and dingy.

Note that if you have lots of bags, or heavy ones, ask for a first floor room. There's no elevator!!

  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
    • Service
Thank ProfessorLen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWSAIGM, General Manager at Best Western Syracuse Airport Inn, responded to this reviewResponded 2 August 2014

Dear ProfessorLen,

Thank you for your cooperation in taking the time to review our Hotel following your visit to the Best Western Syracuse Airport Inn.
I am disappointed we failed to handle all of your requirements in a satisfactory manner. Your observations have aided us in locating areas of our service needing improvement.
We appreciate your comments about our staff and your remarks have been passed on.
We appreciate your patronage and hope you stay with us at the Best Western Syracuse Airport Inn the next time you are in the Syracuse area. I can assure you we will do everything we can to make your stay a comfortable and happy one.

Sincerely,

Scott Parody
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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