I called and made a reservation on 9/10/12 for one room on the dates arriving on 9/11/12 and checking out on 9/16/12 and for a second room for arrival of 9/14/12 and checking out on 9/16/12. I received e-mail confirmation of this.
When we arrived, it was a completely different story. The extremely rude person at the desk showed that we had a reservation for 3 rooms for 9/11-9/16. When we asked to see the manager, he snottily informed us that he was the manager. After telling us several times that he couldn’t change what was in the computer despite what the e-mail confirmation showed he finally was able to cancel one room. He informed us that in order to guarantee the second room, we would have to pay for it the entire stay. He offered to send us an e-mail with a link to get 7 days at any Choice Hotels at the employee rate of $25 or $35. Feeling backed into corner, my sister and I agreed to pay for the rooms for the night.
When he ran the credit card to pay, he ran it too many times and it was shut off for fraud. We had to call the credit card company at 11 pm to get the card turned back on to pay for the rooms.
There was a motor running every 30 minutes from 2:30 am until 5:30 am next to the room. Needless to say, I did not sleep comfortably.
In our presence, the manager upgraded another guest at the hotel to better room at no charge because there was an issue with her room. We obviously were not awarded the same hospitality.
The next morning, we were prepared to leave the hotel if the issues weren’t resolved. The day manager was able to change the reservation on the second room with no problem. Why couldn’t the night manager do that? I suspect he was trying to fill a quota.
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- Also Known As:
- Sun Dome Hutchinson
- Best Western Hutchinson