I booked two nights in a double room, through a hotel site (not this one). I got a twin room.
We got there so late the first night that we just went to bed, but in the morning when I went to get our room simply swapped and refunded the difference for the night, the manager was less than helpful. Instead of apologising straight away and doing what he could, he just tried to defend the fact that I got the wrong room. Just no idea about customer service. It was like I had done something wrong, which I hadn't.
In the end, when we were leaving he wasn't there and the old woman who was there said she couldn't help. She was rubbish too and I had to leave without anything being sorted in terms of an apology or a refund. // Added to this, the toilet wouldn't flush properly and the shower was a dribble. Altogether rubbish, when you consider I paid 80 pound a night for this. (Incidentally, the friendly female staff - not the old woman - were very pleasant). Find somewhere else to stay.
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- Also Known As:
- The Unicorn Hotel Cambridge