Every Tuesday me and my girlfriend, my son and a couple of friends go to this pub for food. Service was spot on until the end when my girlfriend asked if it was ok to pay £8.95 on her debit card. The manager was on the bar and his tone instantly changed; he exclaimed to her that the restaurant would get a 3% charge for the use of a debit card as the amount was less than £10. My girlfriend offered to get the cash out of the free cash machine next to the bar and he remarked that there was no point now as he had nearly completed the sale but that she should know for future reference that the restaurant does not take card payments for under £10 but 'I suppose that it'll do just this once' his tone was disgraceful and made my girlfriend feel inferior as she felt that she was being spoken to like a parent would talk down to their child. It was only on the way home when me and my girlfriend reflected on what had happened that we realised that 3% of 8.95 was 26pence! we will not be going back to the restaurant anytime soon as when we go to restaurants we like to be treated with respect and just basic manners in all honesty which we did not get from that manager. It was more shocking because the waitress that served us was one of the loveliest people you could imagine and she was brilliant with the children and in previous occasions when we have visited we have been treated respectfully by all members of staff.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.