We were required to pay in full before parking or checking into our room. Breakfast was the worst we had in our 22 nights in Europe, and we had to pay for it. The staff was extremely unfriendly and rude, the worst we found anywhere. The Japanese woman who was on duty for breakfast yelled at us twice about whether we had reservations. When we turned in our key, she acted as if she was releasing us from jail. She did not make eye contact, thank us for our stay or remotely act civil. This hotel is undergoing remodeling. Our bath looked stunning, but in reality it does not work. The shower is not enclosed and the drain did not drain properly. While showering you would be ankle deep in water, and upon finishing nearly half of the bathroom floor was wet. The toilet was set so high that my feet dangled while sitting. I am 5' 6" so not particularly short. This hotel was a terrible experience. Language difference is no excuse. A smile goes a long way to good customer service.
- Official Description (provided by the hotel):
- Champ'Alsace Centre is situated in the city centre of Haguenau in front of the station.A charming hotel (30 bedrooms decorated with originality) ! Its proximity with the city shops makes it an ideal hotel for the city dwellers. ... more less
- Reservation Options:
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- Also Known As:
- Champ'Alsace Centre Haguenau, France, Europe