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“Great Hotel, full of good surprises!!”

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Best Western Marseille Airport
Ranked #1 of 14 Hotels in Vitrolles
Certificate of Excellence
Amman, Jordan
Level Contributor
573 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 190 helpful votes
“Great Hotel, full of good surprises!!”
Reviewed 15 September 2013

I stayed there for two nights and really wasn't expecting much. The price is great, the rooms are very clean and modern. The hotel has a very good family vibe to it and the staff are beyond friendly, you really do feel at home. The pool outside is great for relaxing and they offer free WIFI all around the hotel. The restaurant is great for lunch and dinner. Very good food and wine selection. The breakfast could be better, but it does satisfy most of your needs. The only downfall for me was the gym, they claim its a gym, but it only has a treadmill, bike and no wight machines or free weights. They also have a free shuttle service from the airport to the hotel and back which is very convenient. Its so close to the airport yet you don't hear any of the planes!!

Room Tip: The higher you go the better it is. None smoking rooms are great and smell wonderful
See more room tips
  • Stayed September 2013, travelled on business
    • Value
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Helpful?
1 Thank kmiqdadi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwmrs13, Directeur général at Best Western Marseille Airport, responded to this review, 24 September 2013
Thanks for your nice comment on our property regarding your recent stay in Marseille.
We just proud to serve you in the best way.
Hope to see you very soon in Provence.
Best regards.
O. CARRUBBA / GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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405 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (33)
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Ireland
Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 13 September 2013 via mobile

Stayed here - as many do for one night - returning home with early morning flight.

Decided to eat here also - big mistake - waited 50 minutes for our main course !!! When it arrived it was cold - so called the waiter back who told me it wasn't cold. I insisted he touch the meal - which he did and apologised. He returned 4 minutes later with the meal again - sundries replaced and the meat obviously thrown onto a pan to re- fry. Seeing as we had missed lunch - we would have eaten anything at this stage - so accepted what we were eventually given. We ate the best part of both plates but skipped dessert !! To the surprise of the staff.

We were not the only table to return food - unfortunately. There are lots of other hotels in the Airport complex - with a captive clientele it's disgraceful that the best western feels its okay to treat captive customers like this. Take my advice and stay in another hotel where either your first day of holiday or your lady day doesn't taint the rest of your experience.

  • Stayed September 2013
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gourmand60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwmrs13, Directeur général at Best Western Marseille Airport, responded to this review, 24 September 2013
Sorry for the bad experience with your dinner. I hope that you've enjoyed your room, the pool and our bar anyway.
Difficult to enquire without precise date on your stay.
Regards / O. CARRUBBA - GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belgium
Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 30 August 2013

If you need to be close to the airport, it's perfect. A bit far from the city, taxi costs about 60euros, bus ticket 8,50 but last one is around midnight.
Beds are comfortable, bathroom clean. Got woken up by the cleaning ladies at 7am, bit too early if you ask me. Pool is very clean and inviting, shame we had to leave early to the airport. Breakfast is OK, but nothing special, shame they don't have the real French croissants we were looking forward to.

  • Stayed August 2013, travelled on business
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Helpful?
Thank Labelga83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwmrs13, Directeur général at Best Western Marseille Airport, responded to this review, 8 September 2013
Thanks for your comments on your recent stay in Marseille Airport. Please apologise for the early morning inconvenience.
Hope to see you soon / O. Carrubba / GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Conway, Arkansas
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 August 2013

Great location to walk to when returning car to airport with next day flight. Free transport to airport, very clean, quiet, comfortable, with decent food. Very easy to find. It has locked gates so one must punch button to get the attention of desk to open the gate to enter by car.

  • Stayed July 2013, travelled with friends
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Helpful?
Thank PJ_Andrea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwmrs13, Directeur général at Best Western Marseille Airport, responded to this review, 13 August 2013
Thanks for your positive review on your recent stay. W hope to see you very soon for your next trip in Provence.
Best Regards / O. CARRUBBA / GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Biggar, United Kingdom
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 28 July 2013

We use this hotel on our last night before leaving Marseille early in the morning. As before, it was very comfortable and staff were courteous and helpful. The room was spotless and very well appointed and we were very pleasantly surprised at the cost. The meal in the dining room was pleasant enough although the two waitresses on duty were run ragged trying to attend to everyone. A couple more staff would make a big difference. A table of twelve guys beside us waited 45 minutes until they all got the main course. The shuttle to MP2 was as always, very efficient and fast. We'll be back.

  • Stayed July 2013, travelled with family
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Helpful?
Thank spindrift_russell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwmrs13, Directeur général at Best Western Marseille Airport, responded to this review, 29 July 2013
Thanks for your comments et sorry the delay with your dinner (staff on holidays...)
Best regards / O. Carrubba / GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shanghai, China
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 23 July 2013

We arrived her late in the evening after a flight from Marrakech, on a trip to our family house near Vaison la Romaine. Didn't expect much, but to our surprise the service at the reception desk and restaurant was excellent. The outdoor swimming pool, the small but very functional gym, the quiet room, and the big buffet breakfast all added to enjoying our short stay here. Very good value for money, and very convenient on the airport premises. Note that the weekend rates are lower than the weekday rates.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Guy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwmrs13, Directeur général at Best Western Marseille Airport, responded to this review, 25 July 2013
Thank you so much for this positive feedback on your recent stay in our property.
I will forward it to the members of my staff.
Hope to see you soon in Provence.
Best Regards / O. CARRUBBA - GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oklahoma City, Oklahoma
Level Contributor
81 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 22 July 2013

The room was very clean, typically small, but very close to airport with shuttle service. Convenient to transportation into city by both bus and train. It was a little pricey probably due to the time we were there, (Tour de France)

  • Stayed July 2013, travelled as a couple
    • Value
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Review collected in partnership with Best Western

Helpful?
Thank readeasy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwmrs13, Directeur général at Best Western Marseille Airport, responded to this review, 13 August 2013
Thanks for your comment on our property. It's true that the Tour de France period has been very crowded and by the way, expensive...
We hope to see you very soon for your next trip.
Best regards / O. CARRUBBA / GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Marseille Airport

Property: Best Western Marseille Airport
Address: | Rond Point de l'Aéroport, 13127 Vitrolles, France (Formerly BEST WESTERN Marseille Aeroport)
Region: France > Provence-Alpes-Cote d'Azur > Bouches-du-Rhone > Vitrolles
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 14 Hotels in Vitrolles
Price Range (Based on Average Rates): £
Hotel Class:3 star — Best Western Marseille Airport 3*
Number of rooms: 120
Official Description (provided by the hotel):
Located in the very heart of the Marseille-Provence Airport in Marignane, the BEST WESTERN Hotel is the preferred place to combine business and leisure. Ideally located near all main economic centres (Marseille, Aix-en-Provence, Vitrolles/Marignane, Berre/Fos), our property will also allow you to take advantage of all majors sites available in Provence (sea coast, Cezanne's landscapes, Luberon,...) ... more   less 
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Also Known As:
Best Western Marseille Aeroport Hotel Vitrolles
Best Western Hotel Vitrolles
Best Western Vitrolles
Vitrolles Best Western
Best Western Marseille Airport Vitrolles, Provence-Alpes-Cote D'Azur, France

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