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“Great Sleep, Staff”

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Golden Tulip Marseille Airport
Ranked #5 of 14 Hotels in Vitrolles
Reviewed 15 October 2013

Spent one night at the airport hotel. Check in was fast and easy. The hotel, next to the airport was amazing quiet, clean and very modern. There was full breakfast included as well. Shuttle service was offered to the airport.

Great overall stay

  • Stayed: October 2013, travelled on business
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Thank CNDTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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148 - 154 of 629 reviews

Reviewed 14 October 2013 via mobile

We used this hotel before an early morning flight the next day to the States. After travelling for 3 weeks in Spain and France, we have seen a lot of hotel rooms. This hotel is pleasantly clean and modern but the rooms are tiny. We had a standard double room for two persons with one double bed. There was very little room on each side of the bed -about 18 inches on one side. A small counter and desk chair backed up to the other side of the bed, leaving very little room to get out of the bed without hitting the desk chair. While the hotel does not have a restaurant, there is a bar area that serves a light meal (choice of lasagna or chicken brochettes and a salad bar) in the evening and breakfast in the morning. We ate dinner at the hotel and would not do so again. While the front desk staff are friendly and agreeable, we will probably try another airport hotel on our next trip due to the size of the rooms and the lack of a real restaurant.

  • Stayed: October 2013
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1  Thank Barbara W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Golden Tulip Marseille Airport, responded to this reviewResponded 1 November 2013

Dear Barbara W,

Thank you for taking the time to express your thoughts and concerns. It is nice to know that you noticed the cleanliness of the room. However, please accept our sincere apologies for falling short of your expectations on some aspects of our stay. Your comments are being shared with the hotel management and appropriate action will be taken. I assure you that every comment, no matter how small, is taken very seriously. We hope to get a chance of hosting you again and show you how great our hotel is.

Sincerely,

Karen Gray
eMedia Coordinator
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 October 2013

I needed a room close to the airport for an early flight--and found this on OLOTELS. COM for 79 US dollars. I was given a large clean room on the 2nd floor. It was perfect--with free WiFi and breakfast. Also, the hotel had a free shuttle service to the airport which was 5 minutes away.

  • Stayed: October 2013, travelled solo
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Thank Mrmitosis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 October 2013

Arrived 40 minutes after food & beverage closed: staff opened them
Extra Towels wanted: staff delivered them within 10 mins.
Directions for next days travel: Map Provided
Any English Breakfast Tea for in room tray: How many would you like Sir?
and all this at 10:40 PM !!!!!!!

Breakfast Buffet: Free and plentiful
Cost: Extremely Fair
Whoever is training and motivating staff here deserves enormous credit

  • Stayed: July 2013, travelled on business
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Thank Me M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 September 2013

Clean, modern, well kept rooms. Excellent facilities. Quick and efficient shuttle service. We left our rental car at the airport, called their shuttle, got picked up promptly, had a relaxed evening, then got shuttled back in the morning to catch our flight. Cannot comment on the restaurant, but the morning breakfast was perfectly in line with standard European breakfast buffets. This is not the stay of a lifetime, but it really is just what you want from an airport motel. Desk staff especially good.

  • Stayed: September 2013, travelled with family
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Thank t d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 September 2013

We arrived late along with a crowd of other people including a couple with a baby. The receptionist was on her own and clearly out of her depth. She also appeared to be serving in the bar at the same time. The couple with the baby, although waving a print out confirmation were told they hadn't booked.
After a wait we were given our key and told the breakfast was until "half past ten". The couple and baby were still being ignored.
We would have liked a drink, but there was no chance as she was inundated with people checking in. The vending machine in the lobby was out of water and there were a number of men banging it, but no member of staff to help.
Our room was ok, but the carpet was covered in crumbs. Clearly not hoovered.
We thought we'd have a leisurely start the next day, and so arrived for breakfast at 9.25am. They cleared it all away at 9.30am, so the info that we were given by the receptionist was clearly incorrect.
We did not bother to call the manager as everyone there seemed very overworked and we did not want any further delays.
The courtesy bus was good and the drivers helpful.
I contacted Holiday Inn and they thanked me for my comments! Lets hope the manager of the hotel took note!

  • Stayed: September 2013, travelled as a couple
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Thank reneeScotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Golden Tulip Marseille Airport, responded to this reviewResponded 17 October 2013

Dear reneeScotland,

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I can assure you that your comfort and satisfaction are of utmost importance to us and for that please accept my sincere apologies if your stay was negatively affected by service you received from our hotel. I appreciate you bringing this matter into our attention as this is our best resource for improving guest satisfaction. Rest assured that these will be shared to our management team for the purpose of bringing improvements needed.

Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare

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Reviewed 27 September 2013

Okay if you are only staying one night. Food terrible-limited expensive buffet. Front desk staff pleasant. Multiple languages spoken. Downside besides food is shuttle has only 7 spots and runs every 20 minutes. You must reserve a spot. There is only one shuttle. Room clean.

  • Stayed: September 2013
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1  Thank rockymtnsky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Golden Tulip Marseille Airport, responded to this reviewResponded 13 October 2013

Dear rockymtnsky,

Thank you so much for your review of our hotel. I'm very pleased you liked your room accommodations. It is our goal to consistently ensure our facilities and service are superior and we strive to provide rates that are competitive in the area. Please accept our sincere apologies for falling short of your expectations in a few areas. While we understand that your stay was less than satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Lera P
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Golden Tulip Marseille Airport

Address: Entree 8 7 impasse Pythagore, 13127 Vitrolles, France (Formerly Holiday Inn Express Marseille-Provence Airport)
Region: France > Provence-Alpes-Cote d'Azur > Bouches-du-Rhone > Vitrolles
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 14 Hotels in Vitrolles
Price Range: £61 - £123 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Golden Tulip Marseille Airport 4*
Number of rooms: 106
Official Description (provided by the hotel):
Situated near the airport, the Golden Tulip Marseille Provence Airport hotel features a restaurant, an outdoor pool,a bar/lounge, a fitness center and 2 seminar rooms. Free WiFi in public areas, and free self parking are also provided. Other amenities include dry cleaning, a 24-hour front desk, and multilingual staff. ... more   less 
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Also Known As:
Louisiana Hotel Vitrolles
Golden Tulip Marseille Airport Vitrolles, Provence-Alpes-Cote D'Azur, France

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