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“great holiday”
Review of Chalet Flo

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Chalet Flo
Ranked #78 of 146 Speciality Lodging in Morzine
Reviewed 15 August 2012

I spent a week at Chalet Flo with my cycling mad teenagers in August and had a wonderful time. The staff were incredibly helpful, food and wine excellent, and facilities good. Good bike storage area, and use of track pump and bike stand.

  • Stayed: August 2012, travelled with family
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3  Thank cazzyhebden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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43 - 49 of 60 reviews

Reviewed 13 August 2012

Had a great week in Olympic fevered early August - family with 3 teenagers - and were fantastically looked after by the chalet staff. Nothing was too much trouble for them. Spotless spacious comfortable rooms, great living areas and good food. We felt thoroughly spoiled. Would love to return.

  • Stayed: August 2012, travelled with family
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2  Thank Crowfeet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 August 2012

We really enjoyed ourselves at the Chalet Flo. The hosts Chris and Sophie were very welcoming , the selection and presentation of the food was excellent . Our acommodation was of a high standard , rooms cleaned every day , nothing was too much trouble . The information Chris and Flo gave, enabled us to fully use the multi-pass ski lifts and buses
We will be back next year

Room Tip: we stayed on the bottom floor room 7&8 with a patio and decking
See more room tips
  • Stayed: July 2012, travelled as a couple
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1  Thank billycoyle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 July 2012

Thank you for your comments and we are naturally very sorry that your holiday did not live up to expectations. Had the UK office been made aware that your fourth holiday with us was not as previously experienced we would have reacted immediately to resolve the issues.

We have taken on board your comments and, along with our own assessment of the situation, made the necessary changes to staff, toilet seats and the rubbish. The toilets are American and as a result the owner of the chalet has experienced great difficulty in sourcing replacements because of the unique fixings. I am pleased to confirm, however, that they have now been replaced. We have also contacted the Marie and asked them to ensure that regular rubbish collections are in place for chalet Flo. Finally, we have now put in a senior team to ensure that chalet is once again offering the levels of service and high standards that you can expect from Ski and Summer Morzine.

Please accept my apologies again for not having delivered the holiday you were expecting but I would be very keen to speak to you in person to discuss your experiences and to offer you reassurances that this was an isolated situation and that you can continue to expect the high levels of service and standards that have experienced with Ski and Summer Morzine over the past four years.
Kind regards
Richard Edwards
Operations Director

Stayed: July 2012, travelled on business
5  Thank Richard E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 July 2012

This is the 3rd year myself and my friends have stayed at the Chalet Flo. The first two years were an absolute pleasure. The food was simply fantastic, the couple's running the chalet were professional, courteous and accommodating to our group's needs. This year however, we were greeted by a stinking recycling shed full of broken glass, a toilet seat held together by gaffer tape and various cost cuts at the expense of the customers who stay here.
It's the small things that show the cracks; no pre dinner drinks, a desert, every other night, a general poor standard of cleanliness, hosts who would clearly rather be out having a good time than looking after the property and the guests, unkempt grounds and a general raising of prices and lowering of standards.
It's a real shame because we felt we'd found a real gem in Morzine but next year we'll go elsewhere.

  • Stayed: July 2012
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2  Thank crispycritterwsm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 February 2012

We stayed for 4 nights and had a lovely time. The staff were friendly and very helpful. We used the company skimorzine and they recommended Lionel Raymond and Chris as ski instructors who were absolutely brilliant with my 3 children, 14, 12 and 5.

  • Stayed: February 2012, travelled with family
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2  Thank suzannabrodie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 February 2012

We booked up very last minute for a short trip away and weren't disappointed. From the moment we arrived at flo, we were made to feel very welcome. The staff couldn't have been more helpful in making not just our stay with them, but also our whole morzine experience amazing. The room was very comfortable with lovely homely touches. The food we ate was top quality and plenty of it. The chill out area/bar felt like your lounge, just what we needed after a gruelling day boarding! Location wasn't an issue at all, two free buses running 10 minutes apart was perfect with a stop practically on the doorstep; and when we did miss our last bus back to flo after enjoying the après ski a little to much, the 15 minute walk was fine. Over all, a fantastic place to stay for any type of traveler, single, couple or group. We would definitely stay again!

  • Stayed: February 2012, travelled as a couple
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2  Thank kft_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Chalet Flo

Address: 1572, 74110, Morzine, France
Region: France > Auvergne-Rhone-Alpes > Haute-Savoie > Portes du Soleil > Morzine
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service
Hotel Style:
Ranked #78 of 146 Speciality Lodging in Morzine
Number of rooms: 12
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