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26jatn
Newtownabbey, United Kingdom

Food Fabulous Staff brilliant

5.0 of 5 bubblesReviewed 1 Mar 2020
We stayed for 1 week in February and could not fault a single thing.
Food - Super
Staff - Very Friendly
Superior room - perfect and very clean
Location to slopes - 1 min walk
Bar area in hotel - relaxing
We would definitely return
Date of stay: February 2020
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    Reviews (317)
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    Show reviews that mention
    All reviews pleney gondola family run hotel extensive breakfast buffet best location in town perfect location sauna and steam room family owners swimming pool individual lockers ski lift spa facilities are ski guide main gondola hotel door fantastic hotel a wonderful stay bubble lift
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    36 - 41 of 317 reviews
    Reviewed 1 March 2020 via mobile

    This is our second visit to Morzine but first to this hotel. The hotel is in an enviable location right at the foot of the Pleney and when it snowed you can ski right to the door. It also has a good slope at the back for sledging with sledges available to borrow from the hotel.
    We were early on our arrival and our room wasn’t ready. So we left our bags, went to get our skis (from Berger ski as recommended by the hotel with a 20% discount) and went out for lunch. At this point I have to mention the skis even with the 20% discount we’re quite a bit more expensive than we could have got through our tour operator Inghams. We also got ski passes through the hotel which were the same price as the discounted online passes.
    Our room was the standard room and faced the lift. It wasn’t noisy but was perhaps a bit tired inside and not very spacious. Could really do with more hanging areas for coats and salopettes particularly as ours needed drying out as we had snow for a couple of days. Our daughters bed was fine for her as she is 6 years old but if you are any taller than a small child it would be too short. There was a coffee making machine in the room which had a few capsules included, a hairdryer and shower gel but no proper shampoo and conditioner. The shower was very powerful.
    Breakfast was as all french hotels croissants, crispy bacon, eggs, bread, fruit, cheese etc and opened at 7.30am. From about 4pm there were cakes in the bar area (not sure if tea/coffee was served as never had it). Dinner was from 7.15pm. The food was great - a buffet selection of starters, a choice of 3 mains, cheese and a dessert. The food was great, the only disappointing evening was the meat fondue and the seafood buffet. The cheese was amazing. A few hotels we have been to in ski resorts you get the same table for the whole of your stay so if you don’t drink the wine when you go back the next night this is on your table ready. Found that there were quite a few large groups which were doing a lot of table and chair moving around at breakfast and dinner which was a bit annoying.
    The bar area in the restaurant was lovely - as was Moon the dog.
    The ski locker room was tiny. Good to have your own allocated locker but ours seemed to be in the way of everything and people couldn’t get past when our door was open. So we had to rush putting on boots and finish putting them on upstairs outside the hotel. Always have had benches in the ski room before which would be a better idea.
    The main pool is cool and is sort of outside with a temporary cover in the winter. It was a good size. There were no loungers or towels around the pool. In the end we took the towels from the spa. The spa is open from 4pm and children could access until 6pm and has a spa pool, sauna and steam room. The gym just has a running machine and exercise bike.
    A bit disappointed with the maid service. I left her a note on a couple of days as she kept only leaving us two towels even though there were 3 of us. Also tissues ran out on the second day and they weren’t replenished.
    I also noticed they do a ski guide every day morning and afternoon slots. Unfortunately we didn’t take advantage of this as our daughter finished ski school at 12 and the guiding didn’t finish until later than that.

    Overall we had a lovely stay in the hotel in a perfect location. Beds were comfy (although pillows not so much) and even though we had a room facing the lift, it was quiet. The bar staff and reception staff were friendly and went over and above to help. I know we were in France but as there are a lot of English who go to this resort I am surprised some of the restaurant staff didn’t speak slightly better english.

    I know not directly related to the hotel but we travelled with Inghams and they were great especially the resort reps.

    Date of stay: February 2020
    Trip type: Travelled with family
    1  Thank Caroline R
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 12 February 2020

    This hotel was top notch in every way. Most impressive was the kind host family on site at all times to ensure a great experience for the guests. The complementary breakfast buffet was amazing - even included fresh squeezed orange juice! The rooms are beautifully decorated in a crisp European style. To top it off, the location is within steps of a gondola or a little 'ski train' that will shuttle you across town to the Avoriaz lifts. I look forward to another visit!

    Date of stay: January 2020
      • Sleep Quality
      • Rooms
      • Service
    1  Thank mainegirl16
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 12 February 2020

    Lovely, family run hotel right next to Le Pleney Telecabine. Hotel very comfortable with decent sized rooms. Staff very helpful and friendly. Unfortunately needed an emergency dentist for antibiotics but staff immediately made an appointment and drove us to the clinic. They were so kind and helpful.

    Date of stay: February 2020
      • Location
      • Sleep Quality
      • Service
    Thank Garryo2016
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 4 February 2020

    We were recommended to stay here by The Morzine Tourist Office and were completely blown away by how perfect everything is here. The location is perfect , right next to the Pleney Lift and a very short walk away from the main bars and square yet so perfectly quiet and peaceful. All the staff were so attentive and couldn't have been more helpful, the food was absolutely delicious and our room was soo comfortable. it looks like it had been freshly refurbished. All the facilities at the hotel were exceptionally clean and everything you could wish for after a day on the piste. So pleased we stayed here and had the best holiday ever ! we will definatly be returning again,

    Room tip: Request refurbished rooms
    Date of stay: January 2020
      • Location
      • Cleanliness
      • Service
    1  Thank Carol D
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 3 February 2020

    This might seem a strange review as i did not actually stay in the Champs Fleuris this visit as we had left our booking too late to get a room. we ended up in an apartment in the town which was fine but soulless so we spent a lot of our trip in the Champs and enjoyed the hospitality and facilities the Hotel has to offer.
    We would like to thank Veronique, Justine, Max, Jean Marie and all the staff for their excellent hospitality and friendly welcome and for treating us like old pals. It was also great to meet the next generation - it wont be long before they are running the hotel.
    It was excellent to catch up with old friends staying in the hotel and enjoyed the food and bar service (make sure if you are resident in the hotel not to miss the afternoon Raclette day as it is one of the best experiences of the week).
    Merci again Fam Michaud and look forward to seeing you next year.
    Bisous from Doreen & Dan

    Room tip: Chalet Matine, you get all the freedom of a Chalet coupled with the services and amenities of the Hotel.
    Date of stay: January 2020
      • Value
      • Cleanliness
      • Service
    1  Thank Dan M
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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