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“Clean, very nice staff but some shortcomings”
Review of The Ridge Hotel

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The Ridge Hotel
Ranked #38 of 50 Hotels in Morzine
Reviewed 14 January 2013

I stayed at The Ridge Hotel during the first week in January 2013 with Alpine Elements. The hotel is a modern building and has the benfit of free WiFi in the bar area (Mark Warner and others take note). The bar area is modern and funtional but very noisy as there are no soft surfaces. I stayed in a room for five people and there were three of us; this meant we had plenty of room. If there were five people it would have been very crowded and the storage space would not have coped. What was particularly poor was the complete lack of any hooks to hang things on. Plenty of wall space but no hooks. Very poor. The staff were all VERY friendly and helpful and made the stay pleasant. The format of the holiday was a bit odd. Was it a Chalet or a hotel offering??? There was one day a week off for the staff when you had to eat out; so it was a chalet.... but there was no included wine you had to buy it....so it was a hotel. Very odd.

The food was adequate at best. No choice, so more a chalet than a hotel but it was always plated up for you and was brought over from the main building so not necessarily as hot as it could be. The dining room is not in the main hotel building but on the first floor of an adjacent bedroom block. It was unbelievably noisy, again due to the lack of any soft furnishing and hard chairs/tables etc.. And then they insisted on playing music loadly as well. Best described as an unpleasant dining experience. We had chicken twice in one week which is most unusual. Though I must say that the cod was much better than the usual offering of salmon in most places. If cheap simple food is to be served why can't a cottage pie or lasagne be supplied? At least then it could be easily served hot and veg supplied seperately. Breakfast was a choice of cereals yogurt and toast which was OK. There was always a hot option except on the day off. Though where on earth the sausages came from I would not like to guess. It could only be a bargain basement lot of frozen ones from Mongolia I suspect as no self respecting butcher would sell them. They were disgusting. Fruit was non-existent.

The hotel is a 15min walk to the middle of town; longer in ski boots. If you have read the bit in the brochure that says it is 350m from the nearest lift, then don't believe it.It is not. I would say it is at the very least 500m and then that is to a lift that is not very useful unless you want to take the long slow way to Avoiriaz. What is true is that there is a bus stop right outside. And useful it is too. In one direction it takes you to the Ardent bubble in about 15min and it runs every 30min. The Ardent bubble gives ready access to Avoiriaz, Chatel and Switzerland so is quite useful. In the other direction the bus goes a short way to the middle of town where you can change buses for the Avoiriaz cable car, Nyon or the Pleny part of Morzine. The buses are not very frequent compared to other resorts but they do work well. Morzine and Les Gets is a pleasant place to ski with lots of tree lined runs. Avoiriaz and Switzerland offer more open areas for nice weather so it is a good overall mix.

To sum up, the staff were excellent, the rooms were clean. It was let down by some of the companies policies. Oh, and the 1hr 15min transfer back to the airport managed to take 3hrs by the time various pick ups were done and people were dropped at the main terminal and then were were left at the inevitable charter terminal with no info. behind a massive group of Ski Total people blocking the entrance way yet our check-in queue had no people waiting....the rep could have been a bit more pro-active here especially as it was only 75min to take off by then.

  • Stayed: January 2013, travelled with friends
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1  Thank Mike Gr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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98 - 102 of 102 reviews

Reviewed 11 January 2013

This hotel is not in Morzine! It is actually in Montriond and is two bus rides away from Morzine town, so if you want easy access to lifts and ski slopes, probably not for you. Also, be warned that the only way to walk into town (certainly not 5 minutes, more like 20, likely longer in ski boots and if carrying ski's) is over a long suspension bridge so not for the faint hearted or those afraid of heights. Don't bother with The Ridge ski hire shop, their equipment is dire. Very limited choice and pretty old. The hotel and rooms are very basic and in spite of claims of free wifi, we only had wifi connection for 2 hours in the 8 days that we were there. Food is ok but as the week went on got later and later in its readiness. Not great if you have hungry young mouths to feed. Noise travels pretty easily in this hotel so not for those wanting a peaceful nights sleep.

  • Stayed: December 2012, travelled with family
    • Location
    • Sleep Quality
2  Thank Catherine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlpineElementsTeam, Manager at The Ridge Hotel, responded to this reviewResponded 2 February 2013

Dear Catherine
First, I must sincerely apologise for any inconvenience. We have noticed your comments about the location of our hotel. Montriond is a part of Morzine, or rather Morzine encompasses Montriond. The Hotel is significantly closer to the bars and shops of Morzine than those of Montriond. Like all other chalets in in this area it is referred as having a “Morzine Location”.

The walk to the suspension bridge which accesses the Super Morzine Gondola lift is in fact 350 metres, then another 100 metres (approx.) to cross the bridge. We estimated a 5 min walk in shoes. The other lift (at Pleney) for ski school is in fact a further walk across town (5 mins) and for beginners needing to use this lift for lessons we are supplying a private minibus service.

On the subject of food and catering, your feedback is being treated with urgency. Food is a very important part of our programme, our chefs are highly trained and skilled in their roles, so any substandard service will be dealt with high priority.

Clare Smith
Head of UK Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 January 2013

Five of us (two adults and three children) stayed at this hotel for one week over the New Year period in a large room in the hotel's annex.The hotel is basic and very simply furnished, although the furniture does appear to be quite new. In our room were five single beds, one pouffe, which we used as a table, and two built in wardrobes - we could have done with a few more chairs and a table at the very least. Our bedroom curtain was more or less transparent. The shower room was small and a bit tired, but it was clean and there was always plenty of hot water. The wooden floors are practical for this type of hotel, ie one which is used for activity holidays, but they do nothing for the sound insulation which is poor. The staff are mostly students doing a ski season, but were all without exception very helpful, cheerful and enthusiastic. The food is described as "premium catering". I think this is stretching it a bit, but it is reasonable, simple, above average food. Our children didn't like much of what was offered in the evening but the chalet boys and girls very kindly did their best to find us alternatives. It did take quite a while to be served - the kitchens are in the main hotel and the dining room is in the annex.
The ski hire shop belongs to the hotel and is more or less on site. The staff are very helpful - we changed our skis and boots a couple of times during our stay with no problem. On our first day, however, it took longer than it should have done to get our skis because there was only one person to tech them.
What lets this hotel down, however, is the location and the transport services - there were many unhappy guests in our hotel during our stay due to this reason. The hotel is located in Montriand, just outside Morzine. I would dispute the tour operator's response to a previous review which states that the hotel is located 350m from the suspension bridge which leads to the town centre and lifts - it certainly seems much further - and the first lift you get to is not covered by the local pass. Their website claims that it is a five minute stroll - I'm not even sure it's a five minute power walk and it's certainly not a pleasant walk if you are wearing ski boots and carrying skis. The bus service is unlike any I've ever experienced in a ski resort before in that it runs so infrequently (every half an hour even at peak times) and is not a proper low level entry ski bus, therefore not easy to get on and off with skis. It can also get extremely and unpleasantly crowded, particularly at the end of the day. You really need to time your day quite carefully if you use the bus. I hope the MD of Alpine Elements lives up to his promise to provide a minibus service - no such service was in place the week after he wrote his response. At our request the rep tried to arrange a mini bus but did not succeed while we were there.

  • Stayed: December 2012, travelled with family
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3  Thank 999AlexB999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 January 2013

We booked this week long holiday really late but are glad we did and had a great time.The key to staying at the Ridge is understanding that the best place to ski is not on the Pleney side but on the Avoriaz side and be content and accepting that this is not a centre of town or ski in/out hotel.Easy-stand outside and catch the M up to the Ardent.The bubble lift then takes you up to the Lindaret bowl and you are skiing within 25 mins of catching the bus.Unlike the Pleney lift there are no queues and then you have the whole Portes de Soleil to muck around in.The return from Ardent was just as easy.Just say to the driver that you want to stop at the Ridge and he will.Food during the week was excellent and service was swift-No complaints at all.Rooms-basic and perhaps a touch cramped but everything you need-apart from a bin!Your room will be tidied and beds made every day should you want.We didn't always want this and in other places I've stayed if you put the bin outside the door no tidying required.Maybe worth adopting this(if there was a bin).In summary-don't worry about the location-only a 10 minute walk in to town and an easy bus ride away from an absolutely outstanding ski area. Thank you Alpine Elements and all the staff at The Ridge for a great start to 2013

  • Stayed: December 2012, travelled with family
    • Service
3  Thank AJSH4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 December 2012

Very poor location to access Le Plenney Morzine Ski area 1.6km walk away. Although The Ski-bus stop is a 5 minute walk along the D228, you need to catch a second bus along the D338 to reach the Ski lifts. You might wait from 8.30am - 9.10am for the first bus to arrive (Bus M) then the second connecting bus might be too full. We Never got there in less than 1 hr using the bus, Never managed to get the return connection at night and the children were too late for their morning ski-lessons which all start at 9.30am. The 3 bed family room was extremely small. Our suitcases would not fit into the wardrobe or under the bed so it blocked walkway.
The electrics are basic - 1 high level socket and light switch at the door, and bright ceiling lights. No tea or coffee facilities, no bedside lights or tables in the room, you might use a phone torch to illuminate your way back to bed- if you can find somewhere to charge it up! The bathroom was very small, had a musky smell from the damaged tiles and no lights in the shower. The bed linen was not changed during our stay, though the room was clean when we arrived.
Be prepared to wait for your food at the set meal times. Service in the dining room was very slow with little or no sense of organisation. All 50 Guests have to arrive and be served each course before the next one is served - starting at no particular table.
Having said all this, the place is probably great for mountain biking in the summer if you are travelling light and pedal into town. Oh - the ski area is fantastic when you get there.

Room Tip: Avoid the first floor in the main building - noisy from bar.
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  • Stayed: December 2012, travelled with family
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    • Location
    • Sleep Quality
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3  Thank Glen P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlpineElementsTeam, Manager at The Ridge Hotel, responded to this reviewResponded 31 December 2012

Mgmt response
from James Hardiman
Managing Director Alpine Elements Ltd

Dear Glen P
I are very sympathetic to your point that indeed the Ridge is a long walk to the Ski School at Pleney. The Pleney is indeed the furthest slope away from the hotel and it is a shame that most beginner lessons run from here.

However we would like to reiterate that the main slopes and access to the Portes du Soleil is actually from the Super Morzine Gondola which is much closer to the hotel. It is located over a suspension bridge, just 350 metres from the hotel. Most guests do not choose to catch a (free) Navette although they do run every 20 minutes (except lunchtime) for those that do.

In response to your issues Glen, we have now put on a private minibus for future guests that have lessons at the Pleney. Nevertheless I am deeply apologetic to the inconvenience this has caused you and realise our change to the programme will not help you, as your holiday has ended. I hope you can give us some leeway here for what is our first operational week of the season in this hotel. My staff and I will remain reactive to any other issues no matter how trivial, but please do not be put off from what is a lovely little hotel package and makes for a great weekend or weekly holiday.

James Hardiman
Managing Director

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Additional Information about The Ridge Hotel

Address: Route de Montriond, 74110, Morzine, France
Region: France > Auvergne-Rhone-Alpes > Haute-Savoie > Portes du Soleil > Morzine
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service
Hotel Style:
Ranked #38 of 50 Hotels in Morzine
Hotel Class:2 star — The Ridge Hotel 2*
Number of rooms: 30
Official Description (provided by the hotel):
The Hotel enjoys superb mountain views and a fantastic location on the 'Sunny Side' of resort at the Morzine / Montriond border. It is close to the Super Morzine Gondola, and a 5-7 min walk to the suspension bridge which accesses the bars, shops and Gondola.We run private minibuses to shuttle you to and from the slopes during the day if you prefer not to walk. They are especially good for those that want to ski the Pleney slopes at the other end of town, but not so necessary for those that want to ski Super Morzine and the main Portes du Soleil area.The Ridge enjoys fantastic panoramic views looking out over the whole of Morzine and up into the mountains. The hotel has 30 ensuite bedrooms and a lovely modern, contemporary design with a rather chic looking bar and restaurant. There is a large sun terrace offering the same wonderful views of Morzine. ... more   less 
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