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“Poor service and friendness”

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Appart'City Lyon Villeurbanne
Sao Paulo, SP
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Poor service and friendness”
Reviewed 25 April 2011

I booked at Appart City Lyon Villerubanne for two weeks with a break in the weekend. The receptionist was extremelly rude and refused to keep my luggage during the weekend break. Don't expect any help form the receptionist.
The rooms are not cleaned unless you pay for that. Additionally you receive a welcoming letter threatening you to charge you if you don't leave your room cleaned before you check out.
Despite non-smoking policy the rooms smelled smoke.
If you arrive on Sunday please contact the hotel ahead otherwise you won't get access to the hotel as the reception is closed.
For internet access please bring your ethernet cable as they lack of them sometimes.
The location is fine just a few blocks from the metro station.

  • Stayed April 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravellerOI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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111 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (2)
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English first
Dhaka Division, Bangladesh
Level 3 Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 18 March 2010

I stayed there for 4 nights during my recent business trip to Lyon. However, I must say that it was not a good choice. The blanket was dirty. The breakfast were not enough as it went almost finished even before the end of fixed breakfast hours. The hotel staff were not freindly enough. When asked for a taxi, the hotel staff kept us waiting for an hour, howerver the taxi didn't turn up. While checking out, the hotel staff demanded more money than what was actually the cost. She corrected only when reminded of previous correspondence regarding the bill.

As a whole it was not a good experience.

  • Stayed March 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MAADhaka_Bangladesh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Appart'City Lyon Villeurbanne

Property: Appart'City Lyon Villeurbanne
Address: 314 cours Emile Zola, 69100 Villeurbanne, Lyon, France
Region: France > Auvergne-Rhone-Alpes > Rhone > Lyon > Villeurbanne
Amenities:
Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #2 of 5 Speciality Lodging in Villeurbanne
Price Range (Based on Average Rates): £
Hotel Class:3 star — Appart'City Lyon Villeurbanne 3*
Number of rooms: 102
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