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“Adequate mid range option.”

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Mercure Lyon Charpennes Hotel
Ranked #3 of 6 Hotels in Villeurbanne
Montreal, Canada
Level 5 Contributor
82 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Adequate mid range option.”
Reviewed 4 July 2012

This hotel is in line with it's rating. Your typical Mercure

It is slightly outdated but still adequate. The staff is nice and the location facing Charpennes subway station and tram stop makes it convenient.

The location is in the neighbouring city of Villeurbannes, but you can walk to the center area in 20-25 minutes or hop on the subway for 3-4 stops and voila.

Room Tip: The last room at the end of the corridor has a big terrace with a view.
See more room tips
  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pixiematic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Directeur général at Mercure Lyon Charpennes Hotel, responded to this review, 9 July 2012
Dear customer,
I follow upon your stay spent in our establishment and thank you for having made us share your remarks on the arisen problems because effectively the quality of service and the satisfaction is a priority for me.
Having made the renovations in rooms, restaurant, breakfast room, lounges, we make this summer of the renovations in all our bathrooms to offer you always more comfort.
It is tramway rails at feet of our hotel which separates the city of Lyon with that of Villeurbanne that is why we are closer of the center of Lyon or of the center of the Station Part Dieu that of the center of Villeurbanne.
I remain at your disposal for your next stay and wish you a very good summer.
Kind regards
Stéphane Robillard
General manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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344 reviews from our community

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    6
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (13)
Date | Rating
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English first
Namur, Belgium
Level 4 Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 25 June 2012

Just at the Charpennes Metro station
Comfortable bed, nice and practical bathroom...
Efficient night!

  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yves B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h1625, Directeur général at Mercure Lyon Charpennes Hotel, responded to this review, 7 August 2012
Dear customer,

Thank you for your positive comment on our establishment.
You have effectively the opportunity to take advantage of our hotel situated on the Place Charpennes to visit Lyon or make you to your meeting by the public transportation, with the subway A and B, the Tramway T1 or the taxis, without using your car that you will have left in our undercover car park and closed of 80 places.
In the pleasure to welcome you again in our establishment
Kind regards
Stéphane Robillard
General manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Berlin
Level 4 Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 24 June 2012

Very guide location, right across from the metro. But the price is high, especially concerning the small rooms (that could use a renovation).

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Siemensstadtt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Directeur général at Mercure Lyon Charpennes Hotel, responded to this review, 26 June 2012
Dear customer,
I thank you for your comment and we take note of the positive and negative points.
Further to the new classification of hotels in France, our hotel which possess that only rooms from 23 to 30 m2 was classified in 4-star category. The standard minimum for rooms in this category is of 16m2.
Our rates correspond to the rates of 4-star hotels on Lyon but I invite you to go on our web site Mercure or Accor where you can benefit from promotional rates if you know your dates of stay in advance.
We began last year a program of renovation of our rooms and this summer we are going to renew bathrooms. I hope to have soon the opportunity to show them to you.
Do not hesitate to contact me for your next stay where I shall have a big pleasure to welcome you and to help you in your booking.
Kind regards
Stéphane Robillard
General Manager
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Travellers are raving about these Villeurbanne hotels

Level 6 Contributor
471 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 1,663 helpful votes
Reviewed 15 April 2012

Well located(if you need to work in villeurbanne), clean, good service at a reasonable price.
Breakfast really nice too.

Definetly I would stay there if I will go back to Lyon.

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Elmunyoz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h1625, Directeur général at Mercure Lyon Charpennes Hotel, responded to this review, 20 April 2012
Dear customer,
One very thank you for your response which delights all my employees on their qualitative work in everyday life.
Do not hesitate to connect you on our web site to benefit on the next big weekends the best promotional rates to visit our beautiful city of Lyon, city classified in the Historical heritage of Unesco.
Looking forward to welcoming you soon in our hotel,
Kind regards
Stéphane Robillard
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool
Level 5 Contributor
63 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 6 April 2012

The main reason I chose this hotel was the location - close to Claude Bernard University and with very good transport (metro and tram) links. Room was spacious and comfortable and the bathroom was OK although the toilet seat was a bit wobbly. The only two problems were, as other people have said, the room was a bit hot (and this was only March/April) and it was noisy in the morning rush-hour - the downside of being in such a convenient location. Breakfast was very good with lots of choice of breads, yoghurts, cold meat, cheese, fruit etc. And I liked the scrambled egg, although some reviewers clearly didn't!
The staff I encountered were business-like and efficient and I am sure would have been able to deal with any problems Overall, a satisfactory hotel which suited my purposes.

  • Stayed March 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Love Travelliing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h1625, Directeur général at Mercure Lyon Charpennes Hotel, responded to this review, 20 April 2012
Dear customer,
I thank you for your comment which shows our professionalism and our quality of service. My employees appreciated a lot and also thank you.
I assure you that we are going to continue to respect well all our processes so that you always have pleasure to stay in our establishment.
However we indeed note your problems of heat and noise during your stay. As regards the heat, we had difficulty managing the temperature because days were warm in March and cold nights and especially in the early hours. Given that we put all the hotel either in heating, or in air conditioning with our system, we were responsible to cut the heating during the day and to relight it the evening so that our customers has a good temperature all night long. Regrettably some customers were very hot about what you and we are sorry about it.
For the noise, you were over a week when there was a congrés on Lyon and the customers all left their rooms very early in the morning what caused a lot of noise of doors and traffic on the place.
I remain at your disposal to help you in the organization of your next stay and to welcome you.
Kind regards
Stéphane Robillard
General manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Heidelberg, Germany
1 review
Reviewed 3 April 2012

We just came back from the travel. We reserved the hotel thru an agency, so that the breakfast was included. Be aware of the charge when you check out. This breakfast charge seems to be automatically added if not included. The breakfast is nothing special. The scramble egg is so watery that you can eat by straw. Also, if the rooml is faced to the main road and it is too noisy to sleep with busy traffic and people till mid-night. We requested to change the room after first night. This hotel is located 2 stations from airport shuttle final station and pretty convenient for major sightseeing sights if you know how to use tram and Metro. Stations are right next door to catch. The room is comfortable, but there is no safety box. Animates is less than average, just 2 small tubes of shampoo and soap. Better bring everything for sure. The hotel staffs are helpful with some English difficulty. The restaurants and drug stores are walking distance.

Room Tip: Be aware of breakfast charge if not included. Request quiet room faced inside. No safety box availab...
See more room tips
  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank staroforient
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h1625, Directeur général at Mercure Lyon Charpennes Hotel, responded to this review, 18 April 2012
Dear customer,
We thank you for having shared your experience during your stay in our hotel.
I announced your comments to my employees on the quality of products been of use to the breakfast where during your stay the cooking of eggs were not completed. All our excuses.
We take rating also of your important points and to answer we inform you that safes are included in "Privilege rooms" and for "Comfort rooms", the customers have the possibility of depositing them personal objects in the safe at their disposal in the reception.
For complimentary items, we put in the rooms of the customers the number of necessary products which we renew by respecting our charter of the environment.
You are right for the situation of the hotel. We have a privileged place whether it is by arriving of the airport and\or to visit or come to work in Lyon by using Subway lines or Tramway in front of the hotel without burdening itself with your car which can stay in our closed and covered car park.
I invite you to contact me during your next booking where I shall have a big pleasure to welcome you.
Kind regards
Stéphane Robillard
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Lyon Charpennes Hotel

Property: Mercure Lyon Charpennes Hotel
Address: 7 Place Charles Hernu, 69100 Villeurbanne, Lyon, France
Phone Number:
Region: France > Auvergne-Rhone-Alpes > Rhone > Lyon > Villeurbanne
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #3 of 6 Hotels in Villeurbanne
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure Lyon Charpennes Hotel 4*
Number of rooms: 98
Official Description (provided by the hotel):
98 rooms located between La Part Dieu CBD and the Cité Internationale, Convention Centre and Lyon (5 min). A strategic hotel for your professional and cultural stays.Opposite subway. Restaurant & bar. Meeting facilities. Paying covered carpark. ... more   less 
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Also Known As:
Mercure Hotel Lyon Charpennes

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