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“Good service but to be refreshed”

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Mercure Lyon Charpennes Hotel
Ranked #3 of 6 Hotels in Villeurbanne
Reviewed 27 April 2014

Bonjour,

Business trip for one night. Convenient location so I selected this hotel. 12 minutes walk from the Part-Dieu train station, close to subway and some restaurants in the neighborhood.

Got a room on the square side. Has been ok regarding noise but I sleep with earplugs. My room and corridors would need to be refreshed. Furniture in the room was stained and worn out. However sheets and towels were 100% clean. Bed was comfortable, had a good night.

Service is good. Did not go to the hotel restaurant apart from breakfast, but girls at breakfast service were very professional, polite and quick. People at the front desk are also very efficient and friendly.

  • Stayed: April 2014, travelled on business
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Thank Guillaume D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h1625, Directeur général at Mercure Lyon Charpennes Hotel, responded to this reviewResponded 2 May 2014

Dear customer,

I thank you for your very good comment left during your stay in our establishment. My employees join me and also thanks you.
After have renovated all bathrooms soon we go to renovate ous rooms but like you say there are clean and it's very important.
I remain at your disposal for your next stay in Lyon where I shall have a big pleasure to welcome you.
Kind regards
Stéphane Robillard
General manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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31 - 37 of 361 reviews

Reviewed 15 April 2014

My family of 4 people, together with another 23 tourists from Thailand stayed one night here on April 13,2014
The hotel is obviously excellent for traveling, namely a street in the front, tram stations at the side and across the street,the underground train.
Anyway, the hotel lobby is too small,particularly when all of us rushed inside with our luggage.
Our rooms are fair size and clean. There are all standard devices including TV with English speaking channels, as well as high speed WiFi
The receptionist is welcomed and very helpful. The breakfast was disappointing. It was basic continental breakfast, no egg, no sausage.

Stayed: April 2014, travelled with family
Thank borvornchai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h1625, Directeur général at Mercure Lyon Charpennes Hotel, responded to this reviewResponded 2 May 2014
Google Translation

Chers clients,

Nous prenons note de votre commentaires et c'est avec un grand plaisir que nous accusons réception de votre satisfaction concernant notre établissement ainsi que de la qualité de service et le professionnalisme dont mes équipes ont fait preuve.

Nous sommes désolés pour la composition des produits pour votre petit déjeuner mais nous n'avons fait que respecter les engagements passés avec le prestataire qui à réserver votre voyage dans notre établissement.

Vous souhaitant de très bons séjours dans nos hôtels Mercure,

Bien cordialement

Stéphane Robillard
Directeur Général

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 March 2014

I have stayed here many times on business and I have found it to be a very basic functional hotel.
If you just a bed and shower this is it.
Be warned it is expensive for a basic hotel.
The Breakfast is also a basic affair and the food in the restaurant is the same.
The staff are friendly and helpfull.

Stayed: January 2014
Thank William W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h1625, Directeur général at Mercure Lyon Charpennes Hotel, responded to this reviewResponded 3 March 2014

Dear customer,

We thank you for your message left on this site concerning your stay and the good points which you note concerning the quality of service of our staff.
We wish to bring a precision by insisting on the fact that we are not a hotel which possesses basic rooms as hotels classified in 1 or 2 stars but indeed 4-star hotel having received the official classification on behalf of an office of control authorized to make this certification. Our rooms comfort standart soundproofed by 25 m2 approximately possesses a large bed 160*200, a big work work-top, the heating-air conditioning, a flat-screen television with more than 20 chains of which channel canal + and foreign channels, a minibar, the offered WiFi internet, a closet, and a bathroom equipped in shower or bathtub and quite renewed in 2013.
As regards our displayed rates we are the Mercure hotel situated in the most cheaper Lyon of the group Mercure.
The hotel also possesses an undercover car park and closed very important to park in a big city as Lyon.
We remain at your disposal for any piece of information and any booking during your next stay.
Kind regards
Stéphane Robillard
General manager

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Reviewed 17 June 2013

Good location in a business area but with excellent metro and tram connections. Bit tricky getting into the car parking which is under the hotel and requires going the wrong way up a one way street or driving along the tram line. Parking was secure and seemed reasonable value for a city centre hotel (E13 per day). Room was spacious with complementary coffee and soft drinks. Unusual and welcome in France. Breakfast was a bit expensive at E16 so we down the road.

  • Stayed: June 2013, travelled as a couple
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Review collected in partnership with Accorhotels.com
Thank Nick186370
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h1625, Directeur général at Mercure Lyon Charpennes Hotel, responded to this reviewResponded 26 June 2013

Dear customers,

I thank you for your very good comment left during your stay in our establishment. My employees join me and also thanks you.
It is true that since the setting of the Tramway on the place Charpennes, the customers have to by-pass now Tramway rails and pass by the street of HanoÏ to access our closed car park. I am anxious to specify that this street is in one-way street but our customers have the authorization to borrow it because there is a sign " ban except local residents or customers of the hotel ".
For the breakfast buffet in 16.90 € you can eat a real complete meal because you have cold and warm products, sweet and salty dishes, at will cold and hot drinks. And for our customers who wish a breakfast more light, we have the breakfast Express*Co in 8.50 € with hot drink, fruit juice, bread, butter, jam or croissants and similar products.
I remain at your disposal for your next stay in Lyon where I shall have a big pleasure to welcome you.
Kind regards
Stéphane Robillard
General manager

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Reviewed 30 May 2013

The rooms are spacious and well equipped. The staff were particularly helpful when the coffee machine failed to work.
The hotel's location is very convenient for transport. Just across the street is a metro station which is two stops from the TGV. There is a tram stop right outside and numerous buses. We did find there were very few restaurants near by and I think it is in the business district so perhaps serves those clientele more that tourists like us. As this is a city famous for its great restaurants, you must use the metro to get a good choice of food.
Breakfast was included and was of a high standard with a buffet.
The hotel represents very good value but be prepared to travel to get some of that famous Lyon food.

Room Tip: We were on the first floor with a big balcony but there was a lot of noise from the street. While t...
See more room tips
  • Stayed: May 2013, travelled as a couple
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Thank KEMerk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h1625, Directeur général at Mercure Lyon Charpennes Hotel, responded to this reviewResponded 7 June 2013

Dear customers

We thank you for your comment where you inform us about your satisfaction concerning your stay in our establishment.
We have a restaurant with regional products, menus or choice of dishes "à la carte" which our Head Chef advise to our customers.
To take advantage of your stay in leisure in the city of Lyon, we recommend to our customers to leave their car in our closed and covered car park and to take advantage of all the transport in front of on the place Charpennes in front of the hotel. You have in particular the Subway "A " which brings you from the hotel to the center of Lyon or the Old Center of Lyon with all its restaurants special Lyon in 5 minutes.
The hotel is very well situated to visit all the places of Lyon, city classified in the heritage of Unesco, with these transport.
You are also that in 5 minutes on foot to take advantage of brasseries of the big Head Chef of Lyon on the place Brotteaux.
We remain at your disposal for your next stay in Lyon and in the pleasure to meet you.
Kind regards
Stéphane Robillard
General manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 May 2013

I use this hotel regularly on business and am never disappointed. The staff are friendly and the rooms are good and spacious. the hoels is also convenienly situated next to the Charpennes Metro Station so that getting to/from the railway stations and the town centre is easy.

  • Stayed: May 2013, travelled on business
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Review collected in partnership with Accorhotels.com
Thank slavutich1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h1625, Directeur général at Mercure Lyon Charpennes Hotel, responded to this reviewResponded 22 May 2013

Dear customer,

It is with the big pleasure that I read your laudatory comments on our establishment.

I announced these to my employees who join me to thank you.
I hope to have soon the opportunity to welcome you during your next stay.
I remain at your disposal for any piece of information,
Kind regards
Stéphane Robillard
General manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 May 2013

This is a Mercure Hotel with Ibis standards (Ibis being good, but at the cheaper end of the Accor group). It is ideally placed very close to tram and metro stops, which allows easy access to the city centre and within walking distance of the Parc de Tete D'Or.
However, in common with other Accor hotels, the system only allows for either heating or air conditioning - we were there just after a cold spell and were unable to access air con when needed. We tried to sleep with the window open, but it was far too noisy (many of the rooms are overlooking the front street, where traffic is coming and going all night and it was very noisy.
The breakfast was a buffet (limited hot items) and was adequate - the bread was fresh - but was nothing out of the ordinary and not as good as we had been offered on a previous visit at the Ibis at Part Dieu.
The water to our room was cut off before breakfast on the last morning, although someone had phoned up from reception and advised us of the plans for this (in English). Don't know how long it stayed off, but we had to use water from the kettle to brush our teeth as it hadn't been restored before we left the room.
Room had a kettle and facitlities for hot drinks, hairdryer etc. Went to the bar for ice on Friday night, but it was in darkness and no staff around, so not sure what we would have done had we wanted to buy a drink there and relax in that area!

  • Stayed: May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Accorhotels.com
Thank 2509Jill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h1625, Directeur général at Mercure Lyon Charpennes Hotel, responded to this reviewResponded 17 May 2013

Dear customers,

We thank you for your comment on your stay in our hotel and we take note of your positive and less positive reflexions.
We apologize for this cut of water, independent from our will, further to works made by the city of Lyon. The technicians cut the water inlet when they preferred it without that we know the hour and without requesting for the opinion of the storekeepers. The previous days they had prevented us, that is why we had also warned you so that you are not surprised and for your organization.
After check of your room, we notice that the air conditioning operates well on the other hand an advice of use would have been sensible can be. The window has to be very well closed so that the air conditioning operates perfectly what is logical and it is the purpose. It is also for it that our windows are thick, it is to soundproof very well the room otherwise I agree with you, the noise of the street can be very annoying especially in town.
As regards the breakfast buffet and after daily checks, we respect the presence and the arrangement of products requested by the group Mercure.
Further to your release in the city and to the Ice Bar, your comment can be important for reassuring the customers who wish to go on this place.
I remain at your disposal for your next stay by hoping to have the possibility to meet you and to demonstrate you that the quality of service and products which we deliver is an essential point for us and to explain you the use of equipments.
Kind regards
Stéphane Robillard
General manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Lyon Charpennes Hotel

Address: 7 Place Charles Hernu, 69100 Villeurbanne, Lyon, France
Phone Number:
Region: France > Auvergne-Rhone-Alpes > Rhone > Lyon > Villeurbanne
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #3 of 6 Hotels in Villeurbanne
Price Range: £60 - £191 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Lyon Charpennes Hotel 4*
Number of rooms: 98
Official Description (provided by the hotel):
98 rooms located between La Part Dieu CBD and the Cité Internationale, Convention Centre and Lyon (5 min). A strategic hotel for your professional and cultural stays.Opposite subway. Restaurant & bar. Meeting facilities. Paying covered carpark. ... more   less 
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Also Known As:
Mercure Hotel Lyon Charpennes

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