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stepintime
Hertford, United Kingdom

Lovely stay

Review of The County Arms
4.0 of 5 bubblesReviewed 8 Apr 2024
The room was lovely with a beautiful view. The food was excellent. The staff couldn't have been more helpful and friendly. We had a lovely 3 days. My only complaint was the duvet, the filling had matted into lumps so was not particularly warm. If they replace them I would give it 10 out of 10.
Date of stay: April 2024
Room Tip: We had room 13 which had the lovely view.
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
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St Austell Brewery, Other at The County Arms, responded to this review
Responded 12 Apr 2024
Hi Stepintime many thanks for your review, it’s greatly appreciated.

We work hard to maintain a high level of service and strive to make sure our guests are looked after and leave happy, I am sorry to hear the duvet wasn't to your liking and this has been passed back to our Hotel to make sure this isnt something that happens again.

We look forward to seeing you at County Arms accommodation, Truro again soon.

Best wishes,

County Arms accommodation, Truro
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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    Reviews (809)
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    All reviews the pub st austell brewery premier inn beer garden air con rooms are large good size comfortable bed main road great place to stay car park ample parking night's sleep would stay again an evening meal lovely hotel city centre
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    10 - 15 of 810 reviews
    Reviewed 6 April 2024 via mobile

    Large comfortable room, very clean. The staff were all professional, friendly and very helpful. We were moved to a ground floor room and allowed to check out later.
    The restaurant was great value and good quality food. Definitely stay there again.

    Date of stay: April 2024
    Trip type: Travelled as a couple
    Thank Frances B
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    St Austell Brewery, Other at The County Arms, responded to this reviewResponded 11 April 2024

    Hi Frances B,

    Thanks for taking the time to leave a review for your recent visit to County Arms accommodation, Truro.
    We love hearing that our guests have had a great stay with us and we are so happy to hear that you found our team professional, friendly and very helpful!
    We always strive to deliver a great experience for our guests and look forward to welcoming you back soon.
    Best wishes,

    County Arms accommodation team.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 27 March 2024

    Lovely clean room, very comfortable beds and well equipped bathroom. Good bar and restaurant. Everything you need for a comfortable stay. All of the staff are lovely and very helpful. We will be staying again shortly, and would recommend to friends and family.

    Date of stay: March 2024
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank Ossimum
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    St Austell Brewery, Other at The County Arms, responded to this reviewResponded 29 March 2024

    Hi Ossimum,

    Thanks for taking the time to leave a review for your recent visit to County Arms accommodation, Truro. Thank you for your kind words and the recommendation.

    We always strive to deliver a great experience for our guests and look forward to welcoming you back soon.

    Best wishes,

    County Arms accommodation, Truro General Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 24 March 2024

    What a lovely place to stay, comfortable room with all you need and more, also plenty of parking.
    Breakfast and dinner was great food, with efficient and friendly service.
    The staff were amazing, very welcoming and helpful. Will definitely be back.

    Date of stay: March 2024
    Trip type: Travelled solo
    Thank Sue S
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    St Austell Brewery, Other at The County Arms, responded to this reviewResponded 30 March 2024

    Hi Sue S many thanks for your review, it’s greatly appreciated.

    We work hard to maintain a high level of food and service and strive to make sure our guests are looked after and leave happy. The team here are all passionate about our guests and ensuring everyone has a great time all the time.
    Look forward to seeing you at County Arms accommodation, Truro again soon.

    Best wishes,

    County Arms accommodation, Truro General Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 16 March 2024

    Everything ideal... only 10 min walk from Truro station, staff welcoming and helpful, room very clean and modern, bed extremely comfortable, quiet night, and food in the restaurant for dinner and breakfast was well prepared, tasty and good value.

    Date of stay: March 2024
    • Trip type: Travelled on business
      • Value
      • Location
      • Service
    Thank Mark P
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    St Austell Brewery, Other at The County Arms, responded to this reviewResponded 23 March 2024

    Hi Mark P many thanks for your review, it’s greatly appreciated.

    We work hard to maintain a high level of food and service and strive to make sure our guests are looked after and leave happy. Thank you for your kind words and recommendation.

    Look forward to seeing you at County Arms accommodation, Truro again soon.

    Best wishes,

    County Arms accommodation, Truro General Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 14 March 2024 via mobile

    Two of us stayed prior to us working the next day nearby. We arrived after a 4.5 hour drive to find a nice easy car park for my VW Transporter van. Entering reception we were greeted with a very courteous smile, booking in was seamless. Both my colleague and I are real ale drinkers so much to our delight having dumped our cases we decided to enjoy their wares, we were not disappointed.
    We eat in that evening and for breakfast the next morning the food was excellent especially the breakfast.
    The rooms were perfectly adequate so absolutely no complaints.
    Although we did the only night I/We throughly recommended the County Arms.

    Date of stay: March 2024
    Trip type: Travelled on business
    Thank UKSunseeker007
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    St Austell Brewery, Other at The County Arms, responded to this reviewResponded 23 March 2024

    Hi Uksunseeker007,

    Thanks for taking the time to leave a review for your recent visit to County Arms accommodation, Truro. We really appreciate your fantastic review and thank you for your recommendation.
    We always strive to deliver a great experience for our guests and look forward to welcoming you back soon.

    Best wishes,

    County Arms accommodation, Truro General Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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