I have been staying in this hotel for around 8 years, from when it used to be The Royal. I take around 2/3 trips down to Truro per year. I have always found it to be an excellent hotel with fantastic service and levels of comfort. I have even recommended it to many friends and family, who visit Truro to see my parents who relocated there.
On this visit I have been extremely disappointed with the way the hotel has gone downhill in every respect.
Upon arrival I was greeted by a very surly looking receptionist, who looked like she did not want to be there
. I was given a room that was no bigger than a shoe box, with a bathroom you could hardly move in. A wonderful view of the bins. The room was unbearably hot, the only breeze coming from a 1980's plug in air blower. The desk had cigarette burns on it, and the cups still had old coffee stains in (obviously not cleaned), and there were white ''stains'' all over the curtains.
As the room was so hot, I had to sleep with windows open, to be kept awake by the sounds of arguments and shouting out in the street.
At Breakfast you used to receive a ''cooked breakfast'' now its just continental (croissants and toast..oh and ham and cheese if you ask)... not really much choice. Unless you pay the over the odds extra for anything hot!
I booked to eat in the restaurant in the evening the food was of a good standard, however the seats being white look dirty and worn. (I was also told by the Reception team I would need to book as they were very busy) However there were only around 10 people eating when I took my seat.
Finally the hotel advertised ''free wi-fi'' in all rooms ... the signal was so weak you could only connect in the corridor and when you go back in the room its lost the signal!!
The price of this Hotel has steadily risen and risen, however the standards have dropped dramatically. I managed to get my room for £99 per night.... for what I got that was daylight robbery!
I do hope the hotel take note of complaints ... as I used to love staying here ... and always walked away happy with the view to return. This time I am not so sure.
- Official Description (provided by the hotel):
- We're a smart and friendly Georgian townhouse right in the centre of Truro.Our 34 rooms and 9 apartments are beautifully designed and furnished; our busy but relaxed Bar and Brassarie's as popular with the public as it is with guests.We're not part of a chain, we're independent; taking the trouble isn't an extra, it's a basic minimum. Reception is staffed continually, there's room service until 9.30PM. We also have free wifi throughout the building and gated on-site parking. ... more less
- Reservation Options:
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- Also Known As:
- Mannings Hotel Truro, Cornwall