On a business trip this summer I left my earrings in my room by mistake. I phoned the next day and asked for them to be placed in an envelope with a first class stamp. I was told that I would need to pay £5.00 for them to be sent registered post. I explained that I am out everyday and registered post would be difficult for me. I was happy to take the risk. They still refused. I was told that I would need to phone back with my credit card details and they would be kept in the safe for me. I phoned today and I was shocked to find out that they have been given to a charity shop. I was at no time informed that this would happen. If they don't value their customers enough to put a first class stamp on an envelope or pick up the phone I don't feel that they deserve my business. Needless to say I won't be back. I will instead look for trusted brand names in hotels who offer true customer service.
- Official Description (provided by the hotel):
- We're a smart and friendly Georgian townhouse right in the centre of Truro.Our 34 rooms and 9 apartments are beautifully designed and furnished; our busy but relaxed Bar and Brassarie's as popular with the public as it is with guests.We're not part of a chain, we're independent; taking the trouble isn't an extra, it's a basic minimum. Reception is staffed continually, there's room service until 9.30PM. We also have free wifi throughout the building and gated on-site parking. ... more less
- Reservation Options:
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- Also Known As:
- Mannings Hotel Truro, Cornwall