My husband and I have stayed at this hotel twice this year. The first time in April for a two night stay and again last week, (checked out 30th August). Both times we have stayed in one of Mannings apartments. The apartments are clean and stylish - yet unfunctional, e.g. TV situated in bedroom and settee in kitchen diner! Therefore, having to watch TV in bed of an evening rather than sat on a settee.
During our visit in April staff were attentive, polite and took great care to make sure that our stay was enjoyable. This had been the major factor in choosing this hotel again for our visit to Truro. Sadly Mannings seems to have lost its attention to detail.
On a positive note, we were warmly greeted by a member of staff this Wednesday for check in. The apartment was clean and tidy upon our arrival. Yet on closer inspection the attention to detail was now lacking. The kitchen had no dishwasher tablets - after an extensive search I gave up and left the used crockery in the dishwasher under the false impression that housekeeping would realise the problem and deal with the matter when they came to clean our room the next morning. Not the case, the used crockery was still in the dishwasher dirty and no dishwasher tablets had appeared! The bed had been made and fresh towels hung, (I would have kept previous days towels but only one small hook to hang one towel on). No new capsules of milk had been provided in the tea and coffee tray. Minimalist toiletries had been provided in the bathroom this time, whereas there have been several items at our last visit in April. The tiny toiletries don't even stand up on the shelf in the shower unit because they are so small, and the tiny bar of soap falls through the gaps in the shelf!
These are minor details but if you are paying £250 for a two night stay, I do expect certain standards of service. When we checked out Friday morning I wasn't asked how my stay had been or if there had been any problems. I was just handed my receipt back with a "there you are". Not even wish a pleasant and safe journey. Love Cornwall, love Truro, love the restaurants, but will looking at a new hotel for our visit at Christmas.
- Official Description (provided by the hotel):
- We're a smart and friendly Georgian townhouse right in the centre of Truro.Our 34 rooms and 9 apartments are beautifully designed and furnished; our busy but relaxed Bar and Brassarie's as popular with the public as it is with guests.We're not part of a chain, we're independent; taking the trouble isn't an extra, it's a basic minimum. Reception is staffed continually, there's room service until 9.30PM. We also have free wifi throughout the building and gated on-site parking. ... more less
- Reservation Options:
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- Also Known As:
- Mannings Hotel Truro, Cornwall