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“AWFUL STAFF! EXPENSIVE FOOD!” 1 of 5 bubbles
Review of Mannings Hotel

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Mannings Hotel
Ranked #2 of 6 Hotels in Truro
Certificate of Excellence
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“AWFUL STAFF! EXPENSIVE FOOD!”
1 of 5 bubbles Reviewed 14 May 2014 via mobile

When booking this hotel I thought It would be a perfect location for us going for a meal In the town, when booking I was told there were only apartments left, which was fine but did come with a price increase but for a better room I was ok with this! Although I didn't get a "better" room, the mattress was the most uncomfortable I think I have ever slept on! When we arrived the receptionist was miserable and didn't want to be there! Something that should be addressed! Ask her to smile! She almost grunted to us! When going into the room, it was clean and fresh, best part about the hotel! We then went for a meal in the restaurant which was fantastic although again the staff were struggling to smile, food was wonderful though! During the night apart from the brick of a mattress the noise was horrendous! I highly recommend ear plugs! I don't know if this was because we were in an apartment but even so I would of liked to have been notified that there would be some noise! Even after all of this the Breakfast again was horrendous! When booking I was told the rate included breakfast! Well that was untrue! This included cereal! Cooked breakfasts are an additional and very expensive extra!

Stayed January 2014, travelled as a couple
Helpful?
4 Thank SophCornishBird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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561 reviews from our community

Traveller rating
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    227
    69
    14
    5
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (146)
Date | Rating
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 14 May 2014

I stay at Mannings regularly so thought I'd give them another review, I had single night stay for business in the area, I find the location of the hotel ideal with plenty of parking which is handy. My room was on the 1st floor, clean as always and quite spacious. As is always the case you get a bit of noise from the surrounding area, mostly from the seagulls and the cathedral bells, obviously nothing the hotel can do about this, but something to be aware of if you were a light sleeper. For some reason my laptop wouldn't connect to their (complementary) Wifi, but my other devices were fine, so pretty sure that was my problem not their's.

Had a good meal in the restaurant that evening, our table was book for 19:00 but was about 10 mins late as the restaurant was full and clearly some diners had taken a little longer than expected. The lady running front of house simply came and found us in the bar (which adjoins the restaurant) when the table was ready so that was no problem at all.

Service was friendly and prompt, my colleague changed his order which caused some confusion as only one lot of fries arrived (which I thought was what we ordered, but my colleague didn't) , the additional fries arrived in a matter of minutes and our bill was correct at the end of this night. On the topic of bills - if you in the bar you can easily charge your drinks to your table before you go the restaurant, this seems to be something which some venues don't seem to be able to manage, but makes it far easier to pay once at the end of the night.

Breakfast the following morning was quick and tasty despite being very busy.

Overall a good stay, and I'll be back in about a month for another.

  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jharrisuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chorley, United Kingdom
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 12 May 2014

I visited Mannings as an overnight stop on business in Truro. The location was perfect and the carpark an advantage.The room was clean and well equipped. I had to turn down the heating and open the window as the room was so hot but this was a problem in the evening as the local pigeons on the roof outside the window kept me awake at night. The wifi wouldn't work in the room so I had to go to the foyer to receive a signal.
The dinner in the attached restaurant was very good. The menu was varied with some daily specials. I would definitely visit this hotel again.

Room Tip: If you need wifi ask for a room with good signal.
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  • Stayed May 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Laraine F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Falmouth, United Kingdom
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 3 May 2014

Was treated to lunch at mannings for my birthday. As soon as we sat down we were asked what we wanted to drink neither of us had decided as had just sat down so opted for water. We were given menus to look at, then about 2 minutes later was asked if we'd decided. I had the tempura chicken with noodles which was amazing. As soon as we finished the plates were whisked away. We had a look at the dessert menu but decided against it. We were then offered coffee or the bill, no offer of another drink. We declined coffee so the bill was plonked on the table. My husband wanted a glass of wine, he had to go up to the bar & order it. Although we thought about leaving as it was made obvious they wanted to get rid of us. None of the waiting staff smiled they looked miserable. Apart from 1 girl who gave everyone their food, she was very cheerful. We felt extremely rushed. I wouldn't recommend mannings if your after a leisurely lunch

  • Stayed May 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Sasharosa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Taunton, United Kingdom
Level Contributor
116 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed 1 May 2014

We choose this hotel as it is in the centre of the city and very close to the Hall for Cornwall. Having read many of the reviews, good and bad, we decided to try for ourselves. Our room was at the back and we had noise from the kitchen fans and cooking smells. Although the heating was not on, the room was very warm but opening the window was not an option because of the close proximity of the large kitchen fans. A future option could be a room at the front and risk noise from the traffic and people turning out from the local bars etc. This may be a bigger problem over a weekend rather than on a week night. The apartments may be quieter, although there seems to be some criticism about noise coming from upstairs apartments. Either way if you stop in a city centre hotel you should expect some noise! If you really want a quiet stay choose somewhere out of the city centre.
The rooms were spotlessly clean although we found the bed a little on the firm side for us. Bearing in mind hotel beds vary we have already decided to purchase a portable mattress topper to pop in the car for future visits.
Regarding the staff in the hotel - we found all to be very friendly and helpful. We spoke to reception, bar/restaurant and cleaning staff (who let us look in a couple of the other rooms for future reference). Maybe sometimes it is your own manner and the way you talk to people means you maybe don't get the response you would want - we find it works better if you speak to the people providing the service in the same way you would want them to respond to you.
We have read criticism of the breakfast. Having only stayed for one midweek night our experience is very limited, but what was on offer as a 'continental' breakfast seemed extensive with good choices, We were offered tea/coffee and hot toast, and the buffet contained a choice of fruit juices, a number of cereals, muesli, croissants, fresh fruits, fruit salad, grapefruit, prunes, yogurts and plates of sliced ham and cheese. There was also a full English or a lighter cooked breakfast as well as other options including scramble egg & smoked salmon available at extra cost. What on earth is there to complain about!
The evening meal in the restaurant was excellent with good sized portions (although we felt the fillet steak portion could have been more generous - the steak size was not stated on the menu but it was probably 6oz rather than 8oz). The complementary glass of wine was very welcome.
All in all not a bad experience and we would visit again.

Room Tip: Rather than book online - talk to the reception staff about the options available.
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  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Loves2lunch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Truro, United Kingdom
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed 30 April 2014

We stayed in Mannings for one night when attending an event in Truro rather than getting a taxi home in the early hours.
The deal seemed good, £99.00 for a double room, with a voucher to be spent in the restaurant that evening and a free cocktail.
I have to agree with some of the other comments posted on here, that the reception staff that we encountered were not especially friendly, somewhat surly even, leaving us feeling that they had much better things to do than deal with our arrival and departure.
The room was clean and furnished well, however it was a bit small and the room faced out to the street, so unfortunately the traffic noise during the night was very disturbing, better double glazing would probably solve this.
Cocktails were delicious, the bar staff certainly provide a good show!! and the meal in the restaurant was also very good.
But, breakfast was not really up to the standard I would expect, given that the evening meal in the restaurant was prepared and presented very well. The buffet was a bit unimaginative, and when our friends asked for some meat or cheese, a plate was produce with three bits of ham and some mousetrap.
I suspect as a business hotel during the week, it does a very good job, but as a weekend hotel for relaxing and enjoying Truro? I'm not 100% convinced. I'd rather pay more for better service and a decent breakfast.

Room Tip: If you can afford it, upgrade to a bigger room and ask for a room at the back of the hotel. Otherwis...
See more room tips
  • Stayed March 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Daisy_Dale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Truro
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 20 April 2014

We are currently on the second leg of our honeymoon and this is our last full day at The Mannings. It has been fab. The rooms are immaculate and bright. We had one of the apartments and it truly felt like a home from home. But, the main reason for the review is for the staff who are absolutely faultless. Always smiling, always happy and unbelievably helpful!! We will definitely be back. You can't put a price on how you are made to feel :-)

  • Stayed April 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Bigsam7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mannings Hotel

Property: Mannings Hotel
Address: Lemon Street, Truro TR1 2QB, England
Region: United Kingdom > England > Cornwall > Truro
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
#2 Romantic Hotel in Truro
#2 Family Hotel in Truro
#2 Business Hotel in Truro
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Mannings Hotel 3*
Number of rooms: 43
Official Description (provided by the hotel):
We're a smart and friendly Georgian townhouse right in the centre of Truro.Our 34 rooms and 9 apartments are beautifully designed and furnished; our busy but relaxed Bar and Brassarie's as popular with the public as it is with guests.We're not part of a chain, we're independent; taking the trouble isn't an extra, it's a basic minimum. Reception is staffed continually, there's room service until 9.30PM. We also have free wifi throughout the building and gated on-site parking. ... more   less 
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Also Known As:
Mannings Hotel Truro, Cornwall

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