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“Good stay”
4 of 5 bubbles Review of Merchant House

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Merchant House
Ranked #4 of 6 Hotels in Truro
Certificate of Excellence
England
Level Contributor
206 reviews
114 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
“Good stay”
Reviewed 19 March 2014

Stayed here for 2 nights whilst visiting Cornwall. The hotel is undergoing some refurbishment but this didn't affect our stay. We had our dog with us so was given a dog friendly room towards the back of the hotel which has its own entrance near the car park. The dog friendly room was incredibly small but we didn't mind as it was only for two nights. The room had a funny smell upon arrival but once opening the windows it had gone - I can only assume that it was a doggy smell due to it being a dog friendly room. The bed was very comfortable and we had a great nights sleep. The sound of birdsong was incredible & made the stay very peaceful. The shower was very powerful even though the bathroom was quite small too. Breakfast was lovely & the morning waiting staff couldn't do enough for us.
I think if I was to stay here again it would be good to experience another room -albeit dog friendly and see what else the hotel has to offer. It would also be good to be able to experience breakfast in bed. Apart from that the hotel is good & I would stay there again & recommend to others.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LittleSweetpea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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370 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (84)
Date | Rating
  • English first
  • Italian first
  • Russian first
  • Any
English first
Exeter, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 March 2014

very friendly staff. complementary tea and cake in afternoons a nice touch. Try the Daniel Arms for a relaxing low key drink on your way back to the hotel. Worth phoning to book your room direct as all the rooms are varied (some have baths and some have showers). Looking forward to coming back and sitting in front of the newly installed wood-burning stove in the guest lounge!

Room Tip: We stayed in room 17 - newly refurbished at the back of the hotel. Shower ensuite.
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mrandmrsc46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oldham, United Kingdom
Level Contributor
212 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 3 March 2014

Just got back from a 4 night stay at Merchant House. We have stayed at this hotel when visiting Truro for about the last 5 years, during this time the hotel has been undergoing refurbishment.
Our room was very comfortable, up to date and the bedding and towels were lovely and fresh.
We had free Wi Fi which was great whether you're staying on holiday or there on business.
There is a good choice of breakfast dishes starting with a help yourself buffet and then a choice of cooked breakfast dishes. The hotel does not provide lunch or evening meals but staff are only too happy to provide crockery and cutlery if you decide to have a take away.
We walked down to the city centre most evenings to eat out-there is a good choice of restaurants and it only takes 10/15 minutes to walk down. As well as free Wi Fi there is also a delicious complimentary afternoon tea each day, comprising of either a pot of tea or coffee and a slice of really delicious cake served in the lounge-which has just had a lovely new wood burning stove to keep you cosy!
The Merchant House is an ideal place to stay if you want to feel welcome, comfortable and have some super helpful staff to help you enjoy your stay. It is a quiet hotel so you are ensured a good sleep but is also near the city centre if you wish to eat out in the evening. There is a car park around the back of the hotel and also some spaces at the front.

Room Tip: Merchant House is in a quiet place so take your pick, I should imagine that all rooms are nice and q...
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank susan1953528791
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
Reviewed 28 February 2014

I came here on a business trip as a travelling musician, and immediately felt at home as the staff are very friendly and went the extra mile to make you feel welcome. On arrival they gave me a room to practise in, as I had to prepare for a performance. They had free Wi-Fi which is always very welcoming, especially as if you regularly have to work away from home it is nice to be able to be in contact with the outside world without an additional charge.

There was a lounge to sit in and I read the paper one morning and was offered a cup of tea by one of the staff, with no extra charge! It was nice to have a lounge as sometimes you can feel isolated in one room, and the lounge made it feel a bit more like home....

The room was very pleasant and was regularly cleaned. The only thing missing for me was a bath, but this did not matter at all as the shower was excellent! A bath is just a personal preference and no major big deal....

If I were to work in Cornwall again I would very much like to stay at Merchant House, and the cooked breakfast was excellent. The staff seemed to take a genuine interest in the people who were staying, and it had a real personal touch about it.

Many thanks!

Stayed February 2014, travelled on business
Helpful?
Thank Powerkitejunkie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St Austell, United Kingdom
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 23 February 2014

Well was surprised when we got to our room it look tire needs new furniture and a new bed.
But to be fare to them the are doing the rooms up as stated when you walk in, the shower was very good and the facilities all there.
After noon coffee and cake supply in the bar/breakfast area FREE and it was great cake yum yum.
All in all a good stay and would like to go again when finished staff polite and helpful but just our room and bed let it down

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bicky65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
64 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 7 February 2014

Have stayed here a couple of times on business in the area and always found it to be a good, clean and reasonably priced hotel. It's in the middle of Truro, so location is good if you want to explore the town on foot. The staff are friendly, the food good and the price is very reasonable. Highly Recommend.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Clearaschristal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Plymouth
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 23 January 2014

Booked online for one night as travelling down for a funeral, and as meeting up with friends from years gone by decided it best to stay overnight so as to enjoy a few beers. Have stayed at this hotel on numerous occasions over the years under its past name The Carlton Hotel, so it was an easy choice to make. The refurbishment to date is impressive. As I arrived somewhat earlier than the stated check in time, and the room was not ready, I completed registration and collected my room key on returning to the hotel that evening. Check in was straightforward and hassle free. I was allocated Room 5, a room my wife and I had stayed in on more than one occasion a few years ago, and the makeover has resulted in this being an extremely comfortable, light, airy and nicely decorated room to stay in. Following a good, sound sleep I was up early and down for breakfast which was served by a very polite and attentive lady, and was highly enjoyable, just what was needed for the journey back home. To sum up, a vey comfortable overnight stay and I would have no hesitation in booking again in the future, especially if for a slightly longer duration. Well done The Merchant House - keep up the good work !!!

Room Tip: Cant comment on the fitness centre as did not see or use it
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  • Stayed January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Phil C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Merchant House

Property: Merchant House
Address: 49 Falmouth Road, Truro TR1 2HL, England
Region: United Kingdom > England > Cornwall > Truro
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#3 Business Hotel in Truro
#3 Romantic Hotel in Truro
#3 Family Hotel in Truro
Price Range (Based on Average Rates): £
Hotel Class:4 star — Merchant House 4*
Number of rooms: 29
Official Description (provided by the hotel):
Perfectly positioned near the centre of Truro – Cornwall’s buzzing and beautiful cathedral city – The Merchant House is just a short stroll from the nearby train station and a host of fabulous bars, restaurants and shops.Merchant's friendly crew are on hand to introduce guests to our fantastic facilities. We have free Wi-Fi throughout,ample free parking,garage storage for bicycles,drying room for cyclists/walkers, laundrette(fee applies) and fully-equipped conference rooms. We are a fantastic central base for business or exploring all of Cornwall. Whether visiting for business or pleasure, we have a selection of refurbished and non refurbished rooms – some of which are dog-friendly – all of which are guaranteed to offer a great night’s stay thanks to the fluffy duvets, large flat screen televisions and tea and coffee facilities. ... more   less 
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Also Known As:
Carlton Hotel Truro
Merchant House Truro, Cornwall

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