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“Fab & Friendly”
5 of 5 bubbles Review of Merchant House

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Merchant House
Ranked #4 of 6 Hotels in Truro
Certificate of Excellence
Cardiff, United Kingdom
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Fab & Friendly”
5 of 5 bubbles Reviewed 14 July 2014

We stayed here for one night 10th July and had a thoroughly enjoyable experience. We arrived about 4pm, had a very warm welcome plus complimentary tea and delicious cake in the lounge. Our room was very clean and spacious and quiet, as I had requested. It was a pleasant walk into the centre and only took 10 mins to walk back up the hill. Breakfast was excellent, served by another friendly efficient staff member, we couldn't fault anything and have already recommended it to others.

Room Tip: Hotel is on busy road so ask for quiet room at the back for a good nights sleep
See more room tips
  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
1 Thank eileenthornton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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378 reviews from our community

Traveller rating
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See reviews for
51
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (85)
Date | Rating
  • English first
  • Italian first
  • Russian first
  • Any
English first
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 11 July 2014 via mobile

Great location, nice walk into Truro plenty of places to eat close by. Hotel staff were friendly and helpful. Boiled eggs and soldiers were cooked to perfection. We had a renovated room which was lovely, lots of fresh up to date information in the rooms, every question anticipated well.

Stayed July 2014, travelled with family
Helpful?
1 Thank Natalie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
King's Lynn, United Kingdom
1 review
5 of 5 bubbles Reviewed 8 July 2014

Requested ground floor room, which was provided, stayed for 6 nights and plenty of space in room 27. Staff very friendly,breakfast A1, plenty of choice. Always lots of parking space. Only
downside was hill into town-bit of a climb returning from town-as my wife has problem with her legs! Would certainly stay again ,and recommend to others.

  • Stayed June 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank BRIAN C C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brentford
Level Contributor
33 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 28 June 2014

Very comfortable hotel, lots of car parking, large, good quality breakfasts. Welcome afternoon tea and cake a nice touch (only available if you arrive between 1pm and 5pm). If the afternoon/evening receptionists were more welcoming and even smiled occasionally, it would be perfect! You have to pay in advance in full on arrival, almost the first thing the receptionist said to us. They take all cards though, including Amex, with no surcharge. Free wifi works well in rooms and good speed. Recommended, we will definitely go back.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maidenhead, United Kingdom
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 23 June 2014

Just returned from a two night stay in the hotel. We found the staff to be very friendly and everything was spotlessly clean. Our room was a little on the small side but the bed & bedding were excellent. High spots were the tea and homemade cake when we arrived and the excellent, freshly cooked breakfasts served by very friendly and efficient youngsters.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DavidC5555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Exeter, United Kingdom
Level Contributor
39 reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 bubbles Reviewed 15 June 2014 via mobile

I have just spent a wonderful week here at the merchant.So often holiday hotels and B&B's are tired and a little grubby but not the Merchant. My room and hotel is exceptionally clean and tidy which is good news as I'm a bit OCD about that stuff. The service at breakfast has been great and always served with a small which is great as I like most hate getting up and working in the morning. The reception staff have been awesome. They have been giving great local recommendations for places to eat and in general could not have been more helpful. So I would highly recommend The Merchant to anyone staying or traveling through Truro and wanting a fantastic place to stay. Well done The Merchant
Darran@Loungers

Stayed June 2014, travelled on business
Helpful?
Thank Darran N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mansfield, United Kingdom
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed 14 June 2014

Stayed in worse hotels, but not many. My main gripe is they don't serve evening meal. It's a good 10 minute walk in to town where you can find a few pubs and Indian restaurants to eat at. The staff are fairly unfriendly and the rooms have no air con. Prob ok for 1 night max. Rooms are ok, and the bathrooms are reasonably clean.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank David P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Merchant House

Property: Merchant House
Address: 49 Falmouth Road, Truro TR1 2HL, England
Region: United Kingdom > England > Cornwall > Truro
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#3 Business Hotel in Truro
#3 Romantic Hotel in Truro
#3 Family Hotel in Truro
Price Range (Based on Average Rates): £
Hotel Class:4 star — Merchant House 4*
Number of rooms: 29
Official Description (provided by the hotel):
Perfectly positioned near the centre of Truro – Cornwall’s buzzing and beautiful cathedral city – The Merchant House is just a short stroll from the nearby train station and a host of fabulous bars, restaurants and shops.Merchant's friendly crew are on hand to introduce guests to our fantastic facilities. We have free Wi-Fi throughout,ample free parking,garage storage for bicycles,drying room for cyclists/walkers, laundrette(fee applies) and fully-equipped conference rooms. We are a fantastic central base for business or exploring all of Cornwall. Whether visiting for business or pleasure, we have a selection of refurbished and non refurbished rooms – some of which are dog-friendly – all of which are guaranteed to offer a great night’s stay thanks to the fluffy duvets, large flat screen televisions and tea and coffee facilities. ... more   less 
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Also Known As:
Carlton Hotel Truro
Merchant House Truro, Cornwall

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