This was a trip many months in the planning brining amost 170 peole from shropshire to London as part of our Junior Rugby Tour, not knowing the area it was difficult to make choices. The person looking after my booking Louise was great, we sent many emails and had many calls confirming arrangements but when we arrived (on a Monday early in the morning) there were no other customers you would have thought they would have been glad of the revenue, but the manager was rude, insulting and very unpleasan't, not at all welcoming The amenities at the Airport Bowl were fine, the rest of the staff seemed reasonable and the venue whilst a little old and dated wasn't terrible but the attitude of this manager completely ruined the experience for a number of us. Fortunately we only booked for one game of bowls, goes to show how one person and their attitude can completely make or break a day out!
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