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“Absolutely lovely holiday destination”

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White Rocks Hotel & Bungalows
Ranked #1 of 1 Hotels in Platis Gialos
Certificate of Excellence
Reviewed 4 October 2013

We spent a week here with friends, idilic location, really lovely hotel and friendly staff, ten minutes walk to Lassi and access to three lovely beaches. Will definately go back here and would strongly recommend it,

  • Stayed: September 2013
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5  Thank Cath W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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731 - 737 of 1,217 reviews

Reviewed 4 October 2013

first the good points:- location is excellent, rooms are a good size and always kept clean.
now the bad points:- I have to agree with previous reviews about the queues for breakfast
and dinner, if people just sat where they wanted and not be told where to sit Im sure you would'nt
have that problem, also the choice was very limited, if you didn't like salad you where stumped.
It is the first hotel I have been too that did'nt have soup as a starter, and the food was warm never hot.

  • Stayed: September 2013, travelled as a couple
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2  Thank graham b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhiteRocksHotel, Public Relations Manager at White Rocks Hotel & Bungalows, responded to this reviewResponded 13 October 2013

Dear Reviewer,

Thank you for your review. There are some points that seem to have let you down and we feel we need to clarify these for you.

In response to your comment about sitting wherever you wish: The truth of the matter is that many guests, leave their table to be served from the buffet. Clearly you cannot be aware of which table is taken upon your arrival in the dining room, but the Maitre D’ does. Therefore to serve you better and to avoid you being disappointed, the Maitre D’ advise guests as to which table is free upon guest arrivals. If however you do have a special request again the Maitre D’ can arrange that for you, even though you are aware that you may have to wait for a while when having a particular table request .

In response to the choice of food: We do have a very large salad buffet with at least 5 different salads plus choice of making your own combination. The main courses buffet is again very large, with the choice of hot strarters, various main courses and “ a la minute” cooked meats and fish from our Open Kitchen area. There are 12 different buffet menus for every day of your stay and there is no repeat recipe during one’s stay. Furthermore you may swap your dinner with lunch or dine at our A la Carte Restaurant.

We take all reviews very seriously and we thank you for giving us the opportunity to clear a possible misunderstanding , but unfortunately we fail to acknowledge comments in regards to lack of variety and choice when dining with us when you have the option of 3 different restaurants in the premises with a different menu each.

Sincerely,

On behalf of the White Rocks Hotel
Sivylla Logotheti

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 October 2013

Location perfect, Hotel & staff without exception are friendly & helpful. Food extremely good & very plentiful at all meals. lovely breakfasts with a good variety of usual & unusual dishes & great bread. Dinner was a busier time but the food & selection were of a very high standard.
Rooms were ultra clean. Some comments have been very unfair as it is impossible to please all of the people all the time, little niggles eg. no tissues in the bathroom are rather petty considering what White Rocks offers in other ways. I for one will be returning next year & I am very particular about my hotels. Well done White Rocks on achieving a first class hotel staffed by excellent staff in a first class location. Stayed for 2 weeks in September.

  • Stayed: September 2013, travelled as a couple
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3  Thank mke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 October 2013

Have just got back from a 2 week stay at White Rocks, we had a lovely relaxing time. This is our second visit so knew what to expect. We have a sea view room worth the extra, the view is stunning along with the sound of the sea 24 hours a day. The staff are all very friendly & very helpful & like to have a little laugh & joke with you. Yes the queuing at dinner can be tiresome but there are only so many tables to sit everyone & they do there best to sit you ASAP, the food is worth the wait. All in all we love the Hotel the location can't be faulted but there are a couple of things that could be improved, tea & coffee in the rooms, sugar at the table in the mornings really on small niggles!

  • Stayed: September 2013
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Thank Debkilvington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 October 2013

Stayed for one week in September, room 326 mountain view.
First tried to e-mail the hotel 7 times in 8 weeks and I did not get a reply, when I phoned I was told to e-mail them.
The hotel is in a very good location and it was nice to sit on the terrace at the cocktail bar and watch the sun go down.
We swapped dinner for lunch most days because the 2 occasions we tried dinner the queue went across from the dining up the 2 flight of stairs and across to the hotel entrance one night and almost to the lift the other night, on that occasion the queue was still at the top of the stairs at 20:25.
Lunch was pleasant but the selection was very limited due to the fact that less than 20-30 people had lunch. Nice wines in 18-25 euro selection. 16.5 was the cheapest.
My main problem was we booked a mountain / garden view room, it was a view of the car park and on the same level as the main road which was about 40 feet away. The noise from the traffic was quite loud, articulated lorries pass quite frequent as they head south to pick up their load before returning passed the hotel. Also the hotel air conditioning unit is housed about 20 feet away from room 326 and you can hear this all night.
Ignoring the room issue this hotel is nice and modern but it is not 5* as it fails on a lot of small niggles that you don't get in a 5* hotel.

Room Tip: Sea view - nothing else
  • Stayed: September 2013, travelled as a couple
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1  Thank 3ark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhiteRocksHotel, White Rocks Hotel & Bungalows at White Rocks Hotel & Bungalows, responded to this reviewResponded 4 September 2014

Dear Reviewer,

The White Rocks welcomes and values guest comments and feedback. Which is why we provide an in-house Concierge, Guests Relations, dedicated Front Desk team, Bespoke services and Guest questionnaire.
We can confirm the Hotel offers a wide range of accessible information relating to the hotel and how to contact us, including a frequently asked questions section which is all available on the Hotel’s website. Furthermore if you have booked with a Tour Operator please refer to their terms and conditions and brochure.
If you had experienced any disappointment or wished to make a complaint you must do so during your stay. It is impossible to acknowledge your dissatisfaction if we have not had the opportunity to discuss or investigate during your stay.
Sincerely yours,
White Rocks Hotel & Bungalows

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Reviewed 29 September 2013

The hotel has totaly been renovated and they have done a great job.The sea view not only from the rooms but also from the dining room and the pool bar is super. The staff is very polite. Special thanks to Mr. Panagiotis, he took care of everyone no matter how busy he was every morning in breakfast. This hotel will be the main reason to visit again Kefalonia island

Room Tip: choose a room from third floor
  • Stayed: October 2012, travelled as a couple
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Thank george e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 September 2013

We have just returned after a week in White Rocks. My son and his fiancée chose this hotel as a base for themselves and their wedding guests although they didn't actually get married in the hotel. We couldn't find fault with anything, even the transfer time from the airport is only 10 minutes. The hotel, set in a beautiful location, was spotless. Our rooms were quite spacious and airy with your own private balcony. The staff were friendly and helpful and offered an efficient portering service. The menu's are varied with a good selection of English and Greek food. Taxis booked by the hotel were always prompt and no variation in prices charged ie 7euros to go into Argostolli. The view, from our room, over the sea with gorgeous sunsets couldn't have been better. The only noise from outside, at night, was the sea rolling in. We had two beaches to chose from and another very close, with water sports. The beaches were not totally easy to get to and may be a bit of a challenge to visitors with mobility problems, the pathways are quite steep and there are several steps to negotiate. The beach bar has a good selection of refreshments and their pizzas come highly recommended. Overall opinion is the 5 star rating is well deserved. We would definitely recommend the hotel, and will definately consider going back for a second visit.

Room Tip: Sea view is a must!
  • Stayed: September 2013, travelled with family
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3  Thank gardnersprings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about White Rocks Hotel & Bungalows

Address: Lassis | Kefalonia, Platis Gialos 281 00, Greece
Region: Greece > Ionian Islands > Cephalonia > Platis Gialos
Amenities:
Bar / Lounge Beach Beverage Selection Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Platis Gialos
Price Range: £112 - £287 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — White Rocks Hotel & Bungalows 4*
Number of rooms: 162
Official Description (provided by the hotel):
A modern square building designed by the award winning architect Niko Valsamaki, featuring floor to ceiling openings and clear glass balustrades. Set on the edge of a cliff, in a knock down scenic location with views of the Blue Flag awarded beaches of Platis and Makris Gialos, the White Rocks is found in the ionian island of Kefalonia. On one end of the property, a sloping path leads down to the hotel's private and peaceful beachfront and on the other side steps from the hotel grounds lead directly down to the most famous sandy and vibrant beaches of the island.The complex is comprised of a main building as well as a bungalows wing and has 162 guestrooms and suites scattered around the property. The 60000 square meters seafront property, is filled with well-maintained Mediterranean vegetation with pines palm trees and bougainvillea and enjoys amazing sea views from every vantage point. A vast air-conditioned Lobby Lounge with standout interior design and Lobby bar with Sun terrace are centrally located in the main building. A lift and a ramp takes you to the Dining Room serving buffet breakfast and dinner. Stairs down to a ground floor Lungomare a la la Carte Restaurant serving set menu a la carte and set menu lunch. ... more   less 
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Also Known As:
White Rocks Hotel And Bungalows
Hotel White Rocks
White Rocks Hotel & Bungalows Greece/Platis Gialos

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