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“our visit to kefelonia”

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White Rocks Hotel & Bungalows
Ranked #1 of 1 Hotels in Platis Gialos
Certificate of Excellence
Reviewed 18 June 2014

this is a brief review of our holiday at the white rocks in lassi,from the moment we arrived to the moment we left the staff did all they could to make our stay memorable .we where met by the hotel porter who sorted our case's and brought them to our room. room was very comfortable. food was very good and plentiful waiter's looked after all our need's.pool is a walk of 200 meters from the main building.

Room Tip: not for one's who struggle with hill's and stair's as there are plenty to deal with.
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  • Stayed: June 2014, travelled as a couple
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5  Thank Tony R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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705 - 711 of 1,251 reviews

Reviewed 17 June 2014

Saying it as it is!

We stayed at this hotel for one week at the beginning of June 2014 . It is a nice hotel and blessed with some quite beautiful natural views. I would recommend it, but would advise anyone planning to go to have realistic expectations.
Giving a review score on a 1-5 scale means that the hotel has to be absolutely exceptional to deserve a 5 and utterly appalling to deserve a 1. On this basis, it seems inconceivable to me that so many can score it a 5. Make no mistake, it is a nice place and has some admirable qualities but none are exceptional (apart from the views), and it has plenty of shortcomings. People marking this as a 5 are either getting a bit carried away with the holiday spirit and rating their holiday experience rather than the hotel or they have stayed at some pretty dreadful hotels before coming here.
When we first arrived, we were dropped off on the opposite side of the road (the hotel has no off-road parking at the front). We all wheeled and manhandled our luggage across the road, only to find several flights of concrete steps to negotiate in order to get down to reception. There is no slope, no lift and there were no porters on hand at the time. Consequently, people of all ages and degrees of mobility were struggling down steep concrete steps carrying heavy suitcases. I'm young enough and fit enough to have managed this but found it absolutely astonishing. No matter how good or bad the rest of the hotel, I don't even think this should be in the Thomson portfolio if it is this inaccessible. There really is at least a minimum obligation upon the hotel to provide a slope to wheel luggage.
The guest reception and check-in were a bit clumsy and confusing but we finally got our room, sorted out our luggage arrangements and got escorted to our bungalow. It is well documented that the bungalow rooms are remote from the main building and that there are steps and steep slopes to negotiate. The hotel make no secret of this and it is a consequence of being built into the cliff edge (affording the beautiful views). However, throughout our entire stay, we never ceased to be amazed at the crude and unsightly nature of the pathways between the bungalows and hotel building. The best parts were roughly poured concrete with no formal paving and the worst were un-planted, dusty areas with rubble visible either side. It is worth noting that the hotel dining room demands smart dress. Walking from the bungalow wing to the main building is difficult in anything but flat comfortable shoes. Even the unsightly concrete pathways are so rough that they are unsuitable for high heels and you could easily ruin a decent pair of shoes. The gratuitous use of unsightly concrete in an otherwise picturesque place seems like a kind of architectural vandalism and seriously detracts from the natural beauty. These pathways really need paving properly and surrounding areas need planting where possible. even some block paving would enhance the appearance and make it more tasteful.
Our first impression of the bungalow room was disappointing. They are basically whitewashed concrete boxes with flat felted roofs. The whitewash looked like it badly needed re-coating and the view was not what we expected. You should be aware that the bungalow rooms are terraced into the slope and form two or three rows going upwards away from the cliff edge. Rather than an unobstructed view of coastline, we actually had a majority view of the backs and roofs of other bungalows. Once inside, they are fairly well appointed with smart contemporary decor, an abundance of storage, tea/coffee making facilities, mini bar, safe and a large comfortable bed. The bathroom area is modern and stylish but has privacy issues. I was traveling with my partner and we don't have any modesty issues but other people or people traveling with friends or children could be in for a surprise. There is no door to the bathroom area (increasingly common these days) and a large window from about waist height out into the bedroom area (again increasingly common). I don't know what makes hotels want to turn essentially private areas into open plan living but this one goes a stage further by having no blind up at the window. If some people want to exhibit themselves whilst using the bathroom then that's fine with me (a bit weird but fine), however, a small pull down blind is an absolute obvious requirement in order to offer choice. My partner described it as feeling like being on display in a shop window in Amsterdam (worrying because I didn’t know she’d ever been there). Like I say, it wasn't a big issue for us but be aware there is very little privacy from what can be seen and heard in the bathroom.
The hotel its self was really fairly nice but quite simple. There is a bar in the lobby area which opens out into a nice roof terrace with magnificent views. There is table service and the staff (although small in number), are excellent. Stairs from here take you down to the only public toilets, a jewellery shop and on to the dining room. We ate out most days at lunchtime but mainly used the hotel restaurant at night. The subject of food quality is always very subjective based on taste, but we liked it. I would describe it all as adequate in terms of choice and quality. Breakfast was slightly limited and uninspiring but I never went away hungry and evening meals varied between quite nice to really fairly good. Given the number of staff and class of hotel, I think they do really well in the restaurant. Just two other things to say on this subject, firstly that the restaurant manager was friendly and professional (contrary to a couple of other comments we've read), and the ice cream is fabulous. Just remember to dress in accordance with the hotel rules and please try the ice cream, especially the mango and mint which is the best I've ever eaten.
Beyond the main building,in the opposite direction to the bungalows, lies the corner bar. This lacked atmosphere during our stay due to the evenings not being particularly warm. In better weather it is, no doubt, a lovely place for an evening drink. Again the staff there are brilliant (as they are throughout the hotel) and there is a charming terrace seating area opposite.
The hotel pool area was pleasant and refreshingly quiet while we were there. It is not a big pool and beds get snapped up fairly quickly. We never had any problems with people reserving sun beds because the pool area doesn’t open until 10:00am. Get there early and join the queue if you want a prime spot. Once settled at the pool (or surrounding area), your relaxation isn't spoiled by repetitive music being pumped out over speakers or annoying entertainment staff. When it comes to entertainment at this hotel, less is more. If you want to be entertained then just soak up the views.

Hotel highlights: icecream in the restaurant, beautiful views, peace and quiet, excellent staff.

Hotel lowlights: Dreadful public access and pathways. Gratuitous use of concrete, wire fencing and ugly building materials. Insistence on men wearing "filled in shoes" in the dining room. The latter really is a bit of a pain and not very well thought through. By all means demand collared shirt and long trousers but the shoe thing is crazy. Better to have people in nice summer trousers and smart sandals than all kinds of miss matched shabby deck shoes and trainers.

  • Stayed: June 2014, travelled as a couple
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5  Thank DrHoover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhiteRocksHotel, General Manager at White Rocks Hotel & Bungalows, responded to this reviewResponded 13 July 2014

Dear Reviewer,

Unfortunately your review violates the hotel's guidelines of ethos and therefore we will not comment on your review, as you are using improper language and choose hate speech and false information. Furthermore you are insulting the rest of the hotel guests who have reviewed this hotel as well as the hotel staff.

For that, we wish you all the best and we do hope that your future vacation reviews are truthfull.

Sincerely,

The General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2014

My husband and I returned last week from our wonderful stay at white rocks. It's the first visit to kefalonia and certainly won't be the last. My husband and I travel for a living so we are lucky enough to stay in amazing hotels..always a worry though that our own holidays will live up to our standards...no worries here. We stayed in a bungalow which dispute the long walk we found it quite an enjoyable walk. Amazing view and very tranquil. Room was clean and well appointed. Do bear in mind there is no iron and iron board in the room as standard..however when we requested one it was with us in minutes. My only other request was there was no clock in the room..a bedside clock would have been handy.
Main lobby was very stylish and laid back and seemed to be popular.
Whilst we are not big fans of half board the breakfast was good.. Would have been nice to toast your own bread..maybe an omelette station and more fresh fruits and granola other than that it was good. You can switch dinner for lunch which was handy and both lunch and dinner were well catered. Nice variety and replenished quickly. The restaurant was very stylish again and we loved the open windows.. Feeling of outside, in!
We were disappointed with the hotels's small beach by the beach bar but the public platis gialos beach is amazing, sea was so clear and it was just a short walk down from the hotel directly to the beach, as it's a public beach sun loungers and umbrellas were at a cost. We paid €6 a day for 2 loungers and an umbrella. You can also walk across the beach to makris gialos another stunning beach one of the many stunning beaches listed to visit whilst in kefalonia. Music was played there and you could choose Bali beds or loungers with cushions all at different prices.
We didn't visit the hotels cocktail bar which is amazing for sunsets but it was popular as was on the path to walk into lassi.
Lassi is a 10min walk and the supermarket is very close by to the hotel in lassi. Lassi is quite sleepy some great tavernas, definitely worth visiting.
Argostoli was about a 30-40 min walk but a nice walk and again worth a visit. Some nice shops and restaurants.
We travelled with thomson and rather than take a car we did the premier kefalonia trip which took in mellisani caves, boat trip to fiskardo, assos and Myrtis beach. Great tour but very long day. 9am pick up and we did not get back until 7pm. Not enough water was given out and it was a hot day. Lunch was included in fiskardo which was lovely along with coffee stop in assos but I felt like I was hearded in a large group which is not really my thing.. So if you like to explore at your own pace..hire a car.
We loved this holiday .. Total relaxation.. Lovely room. Great food. Great staff. Amazing beaches and kefalonia is just stunning. In my opinion anyone visiting this hotel would struggle to find anything wrong and they would have an amazing stay. Thank you white rocks. I will definitely be back.

Stayed: June 2014, travelled as a couple
2  Thank M0nkeyB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 June 2014

It is very good that the majority of guests have written favourable reviews regarding this Hotel.
There is absolutely nothing to compaint about.The Hotel is well looked after,the Rooms are
first class,clean comfortable,what more could anyone want?the majority of the staff we have seen over the years are still working there,and the owners have obviously upgraded the accomodation from when we first visited in the 80s.Thank you in particular Costa for making our all too short stay so wonderful.We hope to return again next June for two weeks! And we appreciate the level of service and commitment of all at THE WHIE ROCKS!!!

  • Stayed: June 2014, travelled as a couple
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1  Thank MIKEUKDorkingUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 June 2014

This is a lovely hotel with beautiful views of the Ionean Sea. The staff are very efficient and kind and the cleanliness of all areas of the hotel is great. The food choices in the restaurant are first class. I was taken ill whilst staying there, and the kindness and helpfulness of all the staff during the remainder of my stay was really appreciated.

  • Stayed: May 2014, travelled with friends
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1  Thank Eileen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 June 2014

White Rocks had been recommended by three separate sets of people.
The builders have made the most of its cliff-side position, with a site that architecturally compliments the location. It is quite a big hotel spread over large grounds that has benefited from a recently completed refurbishment.
Not the prettiest part of the island but very convenient for getting around and only ten minutes from the airport.
Housekeeping is first rate with a spotless site and impeccably clean rooms.
Food is very good, although breakfasts do tend to lack variety. However, this is more than made up for by the dinner menu. The standard of cooking in the restaurant is excellent with a wide choice using fresh ingredients. It is probably worth clarifying some previous reviews commenting on the dinner dress-code; if you arrive at the restaurant dressed smartly, you will not have a problem! Having been to far stricter places, WR are fair and are right to maintain a standard.
What lets down the dining experience is that meals are buffet service and at times it feels very 1970s package deal. Serve yourself, somehow does not fit with the overall ambiance. Also, tea and coffee is not available to finish your meal; strange!
For the size of the hotel, the pool is small and gets crowded very quickly, as does the private beach. The local public beach is better and is not rocky! Also, some of the other island hotels have superior pool-side provision in terms of quality sun loungers, staffing and facilities.
The hotel staff are helpful and efficient, ensuring everything runs smoothly.
Just watch your the cost of your drinks, as you are paying a healthy premium on your bar bill. Although, the little stand alone cocktail bar is idyllic and worth the prices just to see the sun set as you sip a martini!
This is a pleasant resort, maybe not the best on the island but certainly up there with the top few.

Room Tip: Avoid rooms overlooking the road as it can get noisy. A very busy quarry is only a mile away!
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  • Stayed: June 2014, travelled as a couple
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2  Thank Selvedge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhiteRocksHotel, White Rocks Hotel & Bungalows at White Rocks Hotel & Bungalows, responded to this reviewResponded 4 September 2014

Dear Reviewer,

The White Rocks welcomes and values guest comments and feedback. Which is why we provide an in-house Concierge, Guests Relations, dedicated Front Desk team, Bespoke services and Guest questionnaire.
We can confirm the Hotel offers a wide range of accessible information relating to the hotel and how to contact us, including a frequently asked questions section which is all available on the Hotel’s website. Furthermore if you have booked with a Tour Operator please refer to their terms and conditions and brochure.
If you had experienced any disappointment or wished to make a complaint you must do so during your stay. It is impossible to acknowledge your dissatisfaction if we have not had the opportunity to discuss or investigate during your stay.

Sincerely yours,
White Rocks Hotel & Bungalows

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Reviewed 15 June 2014

We have just returned from our first trip to this hotel, we took out 3 year old daughter and we had a fab time. The hotel could'nt do enough for us, the staff were so helpful and accommodating even the chef cooking something specially for my daughter within 5 mins. The hotel is quite spread out and there are quite a few steps within the complex. The cleanliness of the hotel was outstanding and the rooms very comfortable and not small even with the additional bed we had. If I could suggest any improvements it would be an onsite shop for snacks etc and also a better quality park, it was a little bit rickety! These small points would'nt stop us visiting again.

  • Stayed: June 2014, travelled with family
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Thank Minneyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about White Rocks Hotel & Bungalows

Address: Platis Gialos Beach Lassis | Kefalonia, Platis Gialos 281 00, Greece
Region: Greece > Ionian Islands > Cephalonia > Platis Gialos
Amenities:
Bar / Lounge Beach Beverage Selection Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Platis Gialos
Price Range: £156 - £317 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — White Rocks Hotel & Bungalows 4*
Number of rooms: 162
Official Description (provided by the hotel):
A modern square building designed by the award winning architect Niko Valsamaki, featuring floor to ceiling openings and clear glass balustrades. Set on the edge of a cliff, in a knock down scenic location with views of the Blue Flag awarded beaches of Platis and Makris Gialos, the White Rocks is found in the ionian island of Kefalonia. On one end of the property, a sloping path leads down to the hotel's private and peaceful beachfront and on the other side steps from the hotel grounds lead directly down to the most famous sandy and vibrant beaches of the island.The complex is comprised of a main building as well as a bungalows wing and has 162 guestrooms and suites scattered around the property. The 60000 square meters seafront property, is filled with well-maintained Mediterranean vegetation with pines palm trees and bougainvillea and enjoys amazing sea views from every vantage point. A vast air-conditioned Lobby Lounge with standout interior design and Lobby bar with Sun terrace are centrally located in the main building. A lift and a ramp takes you to the Dining Room serving buffet breakfast and dinner. Stairs down to a ground floor Lungomare a la la Carte Restaurant serving set menu a la carte and set menu lunch. ... more   less 
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Also Known As:
White Rocks Hotel And Bungalows
Hotel White Rocks
White Rocks Hotel & Bungalows Greece/Platis Gialos

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