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The Kapalua Villas, Maui
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All reviewsgold villathe ritz carltonbay villagold ocean viewocean frontpineapple grillhonolua storeresort shuttleoneloa beachcleaning feegolf courses areliving roomfull kitchenwasher and dryerdt fleming beachshuttle servicedaily resort fee
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Reviewed 13 April 2014

We just returned from a week long stay here. It was our first time to Maui and we liked it. The resort is great. Great location, clean, etc... We had a Gold villa with ocean view and we were steps away from the communal pool. There are three or so pools in and among the villas. They are small, but they do the trick. There are NO hot tubs in any of these pools though. I thought that was a HUGE miss on their part. We all would have liked daily access to a hot tub, but the only hot tub at the entire resort is at the Spa, where you have to be an adult (older than 16) to use it. Our unit was a single level, 2 bedroom. It was perfect for our family of 5. Two kids slept in the first bedroom and the third slept on the pullout couch in the living room. The living room is quite large as is the master suite so we were able to close the door to our suite and not feel like we were locked in a tiny room. After paying for lots of 2 queen bed hotel rooms, I will never do it again after having 2 bedrooms. This is the way to go if you've got kids who go to bed at 8:30. You can actually have some down time and not wake everyone else up.

What did I not like?

First, it's just about the windiest place on the planet. For 6 out of the 7 days, we had what felt like hurricane force winds. Seriously! Yes, you can drive elsewhere to escape the winds, but that's kind of a pain, especially when you're paying this much.

Second, there are NO towels at the pools. Pretty much every hotel I've ever been to has towels for use at the pool. I was actually kind of stunned. They do supply you with a ton of bath towels in your unit, but bath towels are kind of inadequate as beach/pool towels and it takes up a lot of room in your bags if you pack beach towels.

Third, you get ZERO room service during your entire stay. By room service, I don't mean food delivered to your unit, I mean replenishing towels, making beds, etc...We have 3 kids. One of them had a nighttime accident and so we went to the resort office and asked if we could have a replacement set of sheets. We were told that they normally cost $60. What??? Things are expensive in Hawaii, but in what universe is it acceptable to charge guests $60 for a spare set of sheets??? They ended up waiving the fee for us, but for other families with children, you should know this. There is, we discovered later, a washer/dryer in the closet of the guest bedroom. Sucks to have to do wash on your vacation, but it beats getting charged $60.

Finally, there is a $25/day resort fee and for the life of me, I don't understand what you get for it. If I'm paying $25/day, I would expect a maid to come in daily (similar to a hotel room) and tidy up the place. They tell you it gets you advanced tee times (I don't play golf), access to the spa (I didn't go), and towels at the beach (I used them one day).

I think I'd go back, but I'm not 100% sure. I'm tempted to try somewhere else where you might get room service daily and which was less windy.

  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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8  Thank E K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KVL-Management, Guest Relations Manager at The Kapalua Villas, Maui, responded to this reviewResponded 28 May 2014

Aloha E K,

thank you for taking the time to post your positive review. I'm pleased you enjoyed your villa and have realized you enjoy some aspects of condominium travel.

I apologize that you were not informed of some of the features and services ahead of time. There is a washer and dryer in each of the units and guests are able to wash and dry their clothes, linen and towels. We also provide detergent for the first few loads in the unit for guest use. The $60.00 fee you are referencing is for the towels and linen to be replaced as well as the other amenities in the unit, i.e. detergent, shampoo, conditioner, etc.

Please let me know if you need any assistance in a future booking at the property.

Aloha,

Michelle Finn
Guest Relations
reservations@kapaluavillas.com

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Reviewed 10 April 2014

It was just perfect--- The day we arrived. The next day the weather made us run to Kaanapali or elsewhere on the island for sunshine and calm waters. In Kapalua, it was consistently windy and rainy for about 7 of our 9 days. So sadly we never did swim at one of the three lovely beaches.
But if you have good weather- it would be heaven. Our unit had an amazing view of Oneola Beach (waves crashing!) and was oceanfront above the beachside trail. The kitchen had everything you could want, with nice furnishings and a great layout- generous master suite upstairs, and kitchen, living dining downstairs with generous patio, with fabulous view. Did I mention the amazing whales we saw breaching from our patio! Beautiful.
So if weather could be guaranteed, I would definitely come back, but since it can't be, I would probably choose Kaanapali- a bit crowded, but the sun was magically always shining there.

Room Tip: Be sure to get oceanfront, "gold" level, which has updated kitchens and baths and new furnishings.
  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank AppaGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KVL-Management, Guest Relations Manager at The Kapalua Villas, Maui, responded to this reviewResponded 28 May 2014

Aloha AppaGirl,

thank you for taking the time to post your delightful review. I'm so pleased you enjoyed your stay with us. Unfortunately we had some very unusual weather in all of Maui in April and I'm sorry that put a damper on your stay. I'm sure you would have enjoyed the beaches on property very much.

Please let me know if you need any assistance in booking a future stay with us. We look forward to welcoming you back very soon.

Aloha,

Michelle Finn
Guest Relations
reservations@kapaluavillas.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2014 via mobile

We have stayed in kapalua villas 3 times. For a family of four it is lots of space we had 2 master suites and a pull out couch. Full kitchen and patio overlooking the bay golf course with a view of the ocean. Seriously you get luxury for what you would pay to stay at the Maui holiday inn. Weekly rentals and making some simple meals enable us to stay 2 weeks. The best 2 beaches are less then a 5 min drive: DT Fleming for great waves to boogie board and kapalua bay for calm snorkeling. Grocery stores are 10 min drive even a Safeway for pure comfort. We are golfing ( combination of kid rate, twilight and villa rate makes it very reasonable) surfing and tanning.
Very few people bc of the space during what is the busiest time of year ( spring break)
Dare I say great savings and still luxurious in Maui
This is NOT a resort but your own townhouse!!

  • Stayed: March 2014
    • Value
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5  Thank Roadtrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KVL-Management, Guest Relations Manager at The Kapalua Villas, Maui, responded to this reviewResponded 28 May 2014

Aloha Roadtrip,

thank you for taking the time to post your wonderful review and thank you for staying with us once again. I'm very glad you enjoyed your stay and it seems as though you are the type of traveler who truly embraces the condo travel lifestyle.

Thank you for noting some information that is helpful for our future guests. Please let me know if you need any assistance in booking a future stay with us.

Aloha,

Michelle Finn
Guest Relations
reservations@kapaluavillas.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 March 2014

Beautiful two-bedroom two-story condo with lanais on 2 levels. Well furnished and kitchen well stocked with pots, pans and appliances. We loved the view. That said, we reserved a beachfront unit which was taken away from us after it was too late to find another place. The coastal trail below the development is nice. I did not enjoy having to drive at least 30 minutes one-way to get to a restaurant, grocery store or activity other than Kapalua Beach (or golf of course). Though beautiful, this crowded development far from everything was not the place for me.

Stayed: March 2014, travelled with family
2  Thank Susan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ikena H, Front Office Manager at The Kapalua Villas, Maui, responded to this reviewResponded 24 March 2014

Aloha Susan M.

Mahalo for your review of your recent stay with us. We are glad that you enjoyed your villa and your view. While Kapalua can be a bit remote, many of our guests come to Kapalua to enjoy a quiet atmosphere. It is surprising to hear your description of Kapalua as a crowded development, as most of the comments we receive reflect the exact opposite. Many of the larger grocery stores are located approximately 15 minute drive away in Lahaina; we hope that you were aware of the Napili Market, which is located within a few minutes’ drive south of Kapalua. I'm concerned to hear that your beach front condo was taken away from you, as I cannot find any records of downgrading any guest in 2014. Please feel free to reach out to me directly as I would be interested in discussing your particular situation to see what happened.

Mahalo for your comments and we hope that you choose to stay with us again.

Aloha,

Ikena Hill

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Reviewed 21 March 2014 via mobile

Very nice and comfortable accommodations. Has 4 pools on the property but only the main pool is heated. The two pools we went to were both nice and clean. Our unit had a nice view of the golf course and the ocean. Would definitely stay here again. Is close to many nice beaches, restaurants and other amenities.

Stayed: March 2014
3  Thank Lrehes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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