We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Could be better”
Review of The Old Bridge

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 2 more sites!
The Old Bridge
Ranked #1 of 9 Hotels in Huntingdon
Certificate of Excellence
East Anglia, United Kingdom
Level Contributor
42 reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Could be better”
Reviewed 29 March 2014

Called in for afternoon tea recently. The dining room is pretty, and there is a cosy bar area. The outside terrace looks nice for the summer. However, the tea they do is rather limited as although they have a range of teas/coffees, food is limited to scones with cream and jam, or biscuits. What a pity they do not do little afternoon tea sandwiches or cakes. What we had was good, but the scones are huge. It'd be better to have more but smaller! Service was a bit disorganised but the staff were pleasant and helpful.

Stayed March 2014, travelled with friends
Helpful?
Thank AlbionGirl58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OBWS, Owner at The Old Bridge, responded to this review, 30 March 2014
Thank you for the review and I am (at least) glad you enjoyed what you had. You are right, we keep our tea very simple. Much better to do something well (we feel) than try to do a lot and do it badly. Our scones are hugely popular and come out the oven around 2pm every day. If we made them any smaller there would be a riot!

John Hoskins
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

465 reviews from our community

Traveller rating
    303
    110
    38
    10
    4
See reviews for
67
186
18
78
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (87)
Date | Rating
  • English first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
St Neots, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 March 2014

Our wedding was on the 1st June 2013 and we could not have chosen a better venue!
Nina (the hotel Manager) coordinated the wedding and she couldn't have been more helpful, full of wonderful ideas and suggestions.

On the day the staff made me feel like a princess, nothing was to much trouble, everything I mislaid was looked after (and i kept putting things down all day) my glass was never empty and they knew exactly what needed to be done next to quietly prompt me (otherwise I may have even forgotten to cut the cake).
Everywhere I looked I was smiled at by a member of staff.
The food was amazing, i dont think there was a empty plate in the room and the service was faultless. When my husband was about to give his speech he asked where the gifts were and our waiter pointed out they had already placed them under the table...how organised!
The same staff worked through the evening reception and again the attention that the whole party was given was perfect! My Dad asked for a few more chairs and this request was promptly seen to!
At the end of the night I did get the opportunity to speak to Nina and her staff and say a huge thank you for helping to make our day so perfect, but I want to take this opportunity to say it again, as 9 months on all your hard work and dedication is still a topic of conversation when talking about our wedding memories!
We have been in once or twice since and are planning to make a visit again soon for our one year anniversary and with our latest edition (due in just over 3 weeks) as we would like to show her where our where our married life started!!
Thank you all again for helping to make our day so perfect!!
Rachael and Matthew Jacklin

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rachael J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OBWS, Owner at The Old Bridge, responded to this review, 30 March 2014
Thank you so much! We don't do hundreds of weddings but we hope that those we do host are very special indeed. It's great to have your positive feedback.
Best wishes
John Hoskins
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alconbury, United Kingdom
Level Contributor
100 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 20 March 2014 via mobile

Yesterday had lunch with 3 friends and it was SO disappointing. We had all eaten there before so were aware what standard to expect. Firstly car parking was almost impossible and after the second trip around we managed to wedge in a space! We received the normal courteous greeting and were shown to a very pleasant round table by the window. Drinks were ordered and when delivered to the table were unfortunately spilt over one of us and her handbag! Our lunch orders were taken and at this time only 2 or 3 other tables were occupied. We waited about 30 minutes for our food and it was disappointing. Two ladies had crab linguini, which they both said was flavourless, crab deficient and barely lukewarm! Another had the belly of pork, which was delicious, but the vegetable and rosti were very overcooked and almost stuck to the plate. My fish was tasty, but the chips were very over cooked! The waitress was very attentive and passed our concerns back to the kitchen who agreed about the pasta and chips (although I had only left one for them to test!) but not the other vegetables.

We did not give up and went on to desserts! The Bakewell tart, ice cream and the expresso with ice cream were wonderful.

We were not charged for the pasta meals, but our ladies lunch was certainly not what we expected from The Bridge.

Stayed March 2014, travelled with friends
Helpful?
3 Thank JudithAylott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OBWS, Owner at The Old Bridge, responded to this review, 26 March 2014
I certainly apologise - without reservation - that the food took 30 minutes and that you felt disappointed with both the crab dish and the belly pork.

However, although it's dangerous for me to 'protest', I feel I should make a couple of points in our defence.

I am assured that the drink was not spilt actually onto any of the guests.

We did check with your table when you had started eating - we would of course have replaced anything you didn't like, without question, at that stage.

When you had finished you mentioned your disappointment. We agreed with you about the crab and the chips and we took them off your bill. We then also gave you complimentary coffee and chocolate truffles as a small token of apology.

In our business we must accept that we make mistakes. We have to think how we can avoid any repetition and also try to win over the disappointed customer. In this case we removed both the cost of your food and gave you something complimentary. I am sure that didn't completely make up for your experience, but for you then to tell the world how disappointed you were seems a little harsh.

We have since had a most positive review of the crab dish on the other Trip Advisor page (the one for the Old Bridge Hotel Restaurant). So I hope we have rectified that problem. I would also like to think that 60 full car park space indicates that we do get it right most (if not all) of the time!

As I said, I am sorry to take issue with your review. I would simply suggest that in the real world where things can occasionally go wrong, how a complaint is dealt with is perhaps as important as the complaint itself.

Please do come into the wine shop when you are next in the hotel - I would like to be able to apologise to you in person.

John Hoskins
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
59 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 12 March 2014

Had informal lunch in lounge area for 3 people
Service a little slow but nye not always the easiest of times
Food quality excellent
Staff pleasant and polite
Comfortable seating
Didn't feel hurried at all

Stayed December 2013, travelled with family
Helpful?
Thank Sue L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OBWS, Owner at The Old Bridge, responded to this review, 19 March 2014
Really pleased you enjoyed it Sue and we will work even harder - to try to ensure we get a five start report from you next time!
With kind regards
John Hoskins, Proprietor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 March 2014

I stayed in the four-poster room (see main photo) which is one of the most expensive rooms for 2 nights at £150 per night when I was in Huntington doing a case (I'm a Barrister). The room was lovely, and the bathroom was huge. I'm afraid the food doesn't match the standard of the room.
The waiters were really friendly. At dinner on both evenings I ordered a 3 course meal from the fixed price menu. The first dinner was ok but the side order of rocket salad with kernels was rather disappointing - basically it was a bunch of rocket on a plate with no kernels for £3.75! The second evenings dinner was even more disappointing. I ordered the trout as a starter which turned out to be two thick chunks of raw trout. Had I known it was going to be thick sushi I wouldn't have ordered it.
But the most disappointing thing was the check-out experience. The hotel had basically overcharged me for both dinners on my bill. When I pointed this out to the receptionist she appeared to take offence. There was no apology for the overcharging and she told me abruptly it was up to the customer to check their bill - with respect its the hotel's responsibility not to overcharge me! When I came back later and was given the revised bill, I understandably checked it again. The receptionist appeared to take offence again and abruptly asked me if I wanted a calculator with no apology for the initial mistake again. Because of the receptionist's behavior I asked to see the manager and was told she wasn't around but the receptionist promised that the manager would contact me at lunchtime, but she never did.
So not only did the hotel overcharge me but they were rude about it when I pointed this out. This was appalling customer service and I won't be staying again.
Maybe I'll get a response from the manager after reading my comments...

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Tariq S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OBWS, Owner at The Old Bridge, responded to this review, 9 March 2014
I of course am sorry - and apologise personally - that you were unhappy with your stay.

But your criticisms are, I feel, a little unfair.

if for some reason the rocket, parmesan and pine nut salad was missing the pine nuts, then you only had to say and we would have added them. Our fault, of course, but not a crisis. And the trout dish you refer to is described as 'Cured rainbow trout'. Cured means 'marinated' in salt (and in this case herbs and spices) so that the raw product stays raw, but is preserved and takes on extra flavour. I am sorry you didn't like it and of course we will always replace any dish that someone doesn't like.

We were indeed wrong to give you an incorrect bill. But the discussion between you and the receptionist was described by an inspector from the Tourist Board, waiting to pay her bill, as "extremely well handled" by the receptionist. The impression was that you were angry and not to be reasoned with. Your anger seems evident from the fact that you have chosen to write this on Trip Advisor rather than contacting me directly about it.

Once again my apologies. I am sorry to lose you as a potential customer. We do make mistakes of course, but I really am confident both in the general quality of our food and the pleasantness of our staff. We will do whatever we can to keep our guests happy.

John Hoskins
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
139 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
Reviewed 3 March 2014

Several colleagues recommended that I stay here and their recommendations were well founded. The staff is exceptionally nice, the room was lovely, and the shower is the best shower I've ever had in a hotel. You "could" stay in the big box stores in the area, but why when you have this wonderful establishment to choose from.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ThereBeBears
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OBWS, Owner at The Old Bridge, responded to this review, 6 March 2014
Thank you ThereBeBears - the showers are certainly powerful and we're grateful for your endorsement.
John Hoskins
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
49 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 23 February 2014 via mobile

I have been here two times now and at both occasions I was impressed by the friendliness of the employees, the quality of the kitchen and the friendliness of the hotel. Stay in Huntingdon and stay at "Old bridge". You won't be disappointed.

Stayed February 2014, travelled on business
Helpful?
1 Thank H S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OBWS, Owner at The Old Bridge, responded to this review, 26 February 2014
Many thanks HS, your support is really appreciated.
We are indeed making the food more traditionally "English" at present - glad to see it has been noticed!
Kind regards
John Hoskins
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Huntingdon
1.6 mi away
Huntingdon Marriott Hotel
Huntingdon Marriott Hotel
#4 of 9 in Huntingdon
4.0 of 5 bubbles 630 reviews
0.4 mi away
The George Hotel
The George Hotel
#6 of 9 in Huntingdon
3.5 of 5 bubbles 404 reviews
2.1 mi away
Holiday Inn Huntingdon Racecourse
Show Prices
Show Prices
Show Prices
14.9 mi away
The Varsity Hotel & Spa
The Varsity Hotel & Spa
#1 of 36 in Cambridge
4.5 of 5 bubbles 2,252 reviews
0.4 mi away
Sandford House Bar and Hotel
13.6 mi away
Hotel Felix
Hotel Felix
#9 of 36 in Cambridge
4.0 of 5 bubbles 1,134 reviews
Show Prices
Show Prices
Show Prices

Been to The Old Bridge? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Old Bridge

Property: The Old Bridge
Address: 1 High Street, Huntingdon PE29 3TQ, England
Region: United Kingdom > England > Cambridgeshire > Huntingdon
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1 of 9 Hotels in Huntingdon
Price Range (Based on Average Rates): ££
Hotel Class:3 star — The Old Bridge 3*
Number of rooms: 24
Official Description (provided by the hotel):
A handsome, ivy-clad 18th century building, once a private bank, overlooking the River Ouse and yet right on the edge of the town centre. Its atmosphere balances that of a boutique townhouse hotel and a bustling, relaxed, traditional inn. 24 beautiful air-conditioned bedrooms with B&O televisons and luxurious bathrooms. Fine but informal restaurant, winner of AA award for best wine list in the UK in 2010. Also wine shop with 'enomatic' tasting machines, bar with real ales, and free wifi. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Odigeo, Priceline and Agoda so you can book your The Old Bridge reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Old Bridge Hotel Huntingdon
Old Bridge Huntingdon
Old Bridge Hotel Huntingdon

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing