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“Good food completely ruined by abusive management”
Review of Craven Heifer Inn - CLOSED

Craven Heifer Inn
Dining options: After-hours, Breakfast, Reservations
Restaurant details
Dining options: After-hours, Breakfast, Reservations
milton keynes
Level 2 Contributor
5 reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
“Good food completely ruined by abusive management”
Reviewed 18 April 2011

We were disappointed with our meal as, although the food was fine, the service was only adequate and the delay of over an hour for it to arrive meant it was too late to be enjoyable. There was no apology or explanation.
I complained to the manager and suggested a discount. Big Mistake! Her response was unbelievable. She was extremely rude, her manner very aggressive and there wasnt a glimmer of an apology let alone a discount.I felt very intimidated. As I was so upset, never having been spoken to like tha before. I returned to the dining room. She followed, demanded that we pay and get out.
We'd eaten the food so had no choice but to obey and leave. Originally we were all going to have a dessert but we couldnt get out of there quick enough.
How on earth can the treat customers like that and still be in business?None of us will ever set foot in the place again.

  • Visited April 2011
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
5 Thank Jeanette021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
johndSkipton, Owner at Craven Heifer Inn, responded to this review, 29 April 2011
As can clearly be seen this is the third review from the same people. These cowardly people are deliberately bending the truth amd misusing trip advisors forum. Their meal was 10 minutes late and they demanded a discount. They were rude and we couldn't wait to get them out of our dining room.

We are one of the busiest pubs in the area for one simple reason our food is excellent. All our food is cooked to order using the finest local ingredients. On a busy evening we can be cooking 130 covers and it may take some time for the food to arrive. We clearly state this on our menu.

I am afraid we don’t offer fast food we offer quality. This group of people would be better off at McDonalds.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

283 reviews from our community

Visitor rating
    147
    74
    32
    12
    18
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • Any
English first
Aberystwyth, United Kingdom
Level 5 Contributor
60 reviews
50 restaurant reviews
common_n_restaurant_reviews_1bd8 41 helpful votes
“Never go to this pub”
Reviewed 17 April 2011

Having experienced dreadful service and management in this place, we left thinking we had been unlucky. reading the reviews on this site confirm that this is not a one-off.

we waited for food for over an hour after ordering. on complaining (to who was presumably the owner) we were met with verbal aggression. when we suggested a discount may be fitting, the management stormed to our table and told us to "settle the bill and get out". left with no choice we paid and left. don't worry, we will stay out.

rudest service we have ever experienced. don't touch this pub with a large barge pole.

the best conclusion we could reach on the whole evening was that we were not sworn at. think that says it all

  • Visited April 2011
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
3 Thank Bristol_SMajor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
johndSkipton, Owner at Craven Heifer Inn, responded to this review, 28 April 2011
Please see our reply to an earlier comment this is the same group of people. I would re-iterate that these people demanded a discount for waiting 10 minutes longer than we originally stated on a busy saturday night in a full pub and restaurant. They clearly stated if we did not give them a discount they would slander us on trip advisor.

We are one of the busiest pubs in Skipton for the right reasons.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bradford, United Kingdom
1 review
“fantastic food lovely people great value”
Reviewed 14 April 2011

I visited with my family on Saturday evening. The atmosphere was lovely with the owners working behind the bar and they gave us a very warm welcome. The starters were all home-cooked, I had the homemade pate which was delicious followed by the heifer pie which was the nicest steak pie I have ever had. My party all enjoyed their meals; the service was excellent, the waitresses were all young and attentive and the owners extremley friendly. I will definitely be back.

  • Visited April 2011
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank CharlotteHopkins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Burnley lancashire
Level 5 Contributor
85 reviews
67 restaurant reviews
common_n_restaurant_reviews_1bd8 67 helpful votes
“very rude, unfriendly owners”
Reviewed 14 March 2011

Great food, great beer, lovely accomodation. Young waitresses are all bob on and extremely friendly even though they are rushed off their feet they always find time to talk to you . Owners are the most rudest and ignorant people i have ever come across, even though we spent well in the extreme of £300.00, hence we wont be going again .... Their loss...
Spoke to a lot of people about the pub and they have all said the same ..... What a shame its about time they realised when your in the pub and restaurant industry manners and friendlieness gets you a long way

  • Visited December 2010
    • Value
    • Service
    • Food
Helpful?
4 Thank mazarate123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
leeds
Level 5 Contributor
51 reviews
28 restaurant reviews
common_n_restaurant_reviews_1bd8 35 helpful votes
“Avoid at all costs !”
Reviewed 8 March 2011

We went on a Saturday night the 5th March 2011

What a mistake and to be abused by management was a truly terrible situation!

If you complain you will be met with a torrent of abuse from the manager and another man not sure what his role - the heavy mob ? Maybe ?

I am not joking we complained about the length of time and the two of them marched out in to the full restaurant and began a torrent of abuse - our food is freshly cooked etc etc yes but come on 40 minutes for starters ?
After our starters we had to wait another 40 minutes for our burnt chicken and lamb shank which really was a bit of old sheep !

The ' sheep ' swam in a minty stew of the most intense and bitter taste

We sent the food back - Out came the double act again red faced and shouting at us in front of everybody, what an earth were they doing.

We refused to pay - the heavy got so uptight and continued the abuse ! I asked him not to be rude and if he did not stop the shouting I would leave, he threatened me by saying that would be a mistake son - if that was not a threat I do not know what it was ?

Not knowing if this man was going to do anything stupid we rang a taxi and left the building.

Do not go You are not safe and if you complain beware of the attitude - this place deserves to lose it's licence

plained

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
9 Thank undertheoaktree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
johndSkipton, Owner at Craven Heifer Inn, responded to this review, 27 April 2011
These two gentlemen drunk 5 pints of san miguel before they sat down. They complained about the wait on food on a busy saturday night. Their comments about the food quality are laughable as they did not touich the food at all. Chicken Wensleydale is one of our popular signature dishes.
Customers who become abusive to us will be asked to leave.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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