My second visit to the Glenavon hotel in 3 months and I must say that I have noticed a reduction in the care and attention given to guests by the dining staff, particularly at the morning breakfast. Rather than the staff meeting and greeting people coming into the dining room,you are left standing there until you give up waiting and make your own way to a table. When you sit there, don't expect anyone to come to you anytime soon, in fact, I had to go and ask for a coffee after 5 minutes unattended. There was no hot counter for breakfast, instead, you has to pre-order and wait for it to be cooked. This is useless for people who need to be in and out of the breakfast room quickly, in fact, I witnessed some people who we're waiting over 10 minutes for scrambled eggs and toast leave before getting them, I was one of those people. Most surprisingly of all, there were staff eating their own breakfast while waiting for customer orders to be handed out of the kitchen.
- Official Description (provided by the hotel):
- 62 bedroom hotel with Leisure facilities located on the banks of the Ballinderry River. Extensive conference, dining and banqueting facilities also available. Complimentary use of Club Riviera with swimming pool, Jacuzzi, steam room sauna and fitness suite during guest' stay. ... more less
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- Also Known As:
- Glenavon Hotel Cookstown
- Glenavon House Hotel Cookstown, Northern Ireland