My husband and I booked the honeymoon suite on sat 8th march. We had got married at this hotel 3 years ago and wanted to come back for our anniversary, which is why we had booked the honeymoon suite. We arrived at 2pm to which we were told the room wasn't ready which is fine as we new check in was 3pm so we went to the lobby bar and had lunch and few drinks which was really lovely and bar service was great. At 3pm I went to check in, which to my surprise we had to pay on arrival rather than departure but again was fine.
When I got to the room I was delighted that it was the exact room from our wedding night. First problem we noticed was when we tried to open the windows they were taped up with some sort of masking tape and the other one was partially opened with draft coming in but that wasn't too bad something we could deal with. Second problem was when we went to fill the jacuzzi bath (which was the reason we had booked the room) there was a notice in the corner stating that the jacuzzi was out of order!!! This was so disappointing so I called reception (who weren't very helpful) who told me they weren't aware of the problem and went to check, when they came back they said it had been out of order from Monday and we should have been informed of this when we checked in. When I asked about another room I was told they were also booked.
This simply isn't good enough, we had enquired about the £99 crazy couples deal which included dinner but decided we really wanted the room with jacuzzi so just went with the honeymoon suite which ended up costing us £165 with dinner with no jacuzzi!
There was no real apology or any mention of our problem on checking out which I find appalling. I also emailed the hotel on Sunday when we arrived home and still haven't received an acknowledgment. I feel very let down after spending so much money on our wedding and always go as a family for Sunday carvery not to have had any response.
The lack of customer service and empathy from the receptionists was very
After a week of hearing nothing back I emailed the general manager about this matter and still no response!
- Official Description (provided by the hotel):
- The Belfast Loughshore Hotel is a modern comfortable 3 star plus hotel located 10 minutes from Belfast city centre and within 30 minutes of all airports & ferry terminals. ... more less
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- Also Known As:
- Carrickfergus Clarion
- Loughshore Hotel Carrickfergus, Northern Ireland