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“Good overall - avoid if event on”

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Hilton Belfast Templepatrick Golf & Country Club
Ranked #1 of 2 Hotels in Templepatrick
Reviewed 13 June 2014

Stayed for a few nights on business - the wi-fi was intermitant although staff did knock off the £15 per night charge for one night for this. Enjoyed the stay - good for golf. event on at hotel - other guests not valued during this time!

  • Stayed: June 2014, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Tom O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Templepatrick, Manager at Hilton Belfast Templepatrick Golf & Country Club, responded to this reviewResponded 19 June 2014

Thank you for your feedback.

I am delighted that you enjoyed your time with us and we look forward to welcoming you back again very soon.

Warm regards

Paula Collins
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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818 - 824 of 1,439 reviews

Reviewed 11 June 2014

Excellent location. Lovely staff throughout the hotel. Really clean. rooms of a very high standard. Would recommend to all travellers. Golf course and a wide range of facilities available. Would love a long weekend break in this hotela s it is perfect for s relaxig break. Not often you get the whole package but in this case you do. well done.

  • Stayed: June 2014, travelled solo
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank sabbydobbie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Templepatrick, Manager at Hilton Belfast Templepatrick Golf & Country Club, responded to this reviewResponded 19 June 2014

Thank you for your feedback.

I am delighted that we ticked all the right boxes for you on this occasion and we all look forward to welcoming you back for a leisure break in the near future.

Warm regards

Paula Collins
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2014

I am not normally one to complain but i have stayed in many hotels and this is the first one i have felt the need to write about here on trip advisor. My partner and I stayed in this hotel just last weekend and were very disapointed. Its not what it looks like in the pictures. Our room was filthy for a start there were cobwebs hanging from the ceiling, you could have wrote your name on the windowsill and there was mould around the bath. Then we went to the bar and our table and chair were covered in crumbs etc from the people before us and we had to wipe them down ourselves. There was only a couple of people at the bar yet we were standing 10-15mins waiting on 2 drinks. The smell as you walked down to the pool area was vile! The changing rooms were absolutely freezing, floor was soaking and towels lying about. The pool itself had children's lessons on so we had to wait a couple hours before we could get in as it was packed and not very big. Also there was only two loungers. One thing i cannot fault is the friendly staff, they were pleasant enough, esp ones at the spa. I have stayed in many hotels as they have been hosting wedding partys and this is the first time i have been able to hear the racket through the walls even though we were two floors above. It is far too over priced. £110 and thats without any meal! I couldnt believe this as i have paid the same to stay in other 4-5 star hotels that included a meal and wouldnt compare to this place. This was our first time staying in a Hilton hotel and i think its safe to say we will not be making the same mistake twice!

Room Tip: I asked for a nice view and they gave me one of the carpark so be specific.
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  • Stayed: June 2014, travelled as a couple
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1  Thank Stephanie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Templepatrick, Manager at Hilton Belfast Templepatrick Golf & Country Club, responded to this reviewResponded 19 June 2014

Thank you for your feedback.

I am most disappointed to have received your feedback through this site and would have preferred to have heard your comments in person during your stay, when the appropriate action could have been taken to ensure your complete satisfaction.

I do hope that you will allow us a future opportunity to be of service to you.

Warm regards

Paula Collins
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 June 2014

Just went for a meal at Kinahans today for the first time, with my elderly mother and husband. Placed our order for 2 beef burgers and 1 chicken burger with fries. Placed order with waiter at 2:45 at 3:25 we were still waiting for our meal. Not a difficult meal - I thought. Spoke with the waiter to ask how long we had to wait and he advised that it had not been sent up from the kitchen (which by the way is at the othe end of the hotel). The Manager did advise that he was discounting our meal - just right I say but by 3:35 we still were not severed a meal, therfore we left. Thankfully we were not charged for the teas and soup. Sorry but I will not be returning again.

  • Stayed: June 2014, travelled with friends
    • Service
2  Thank Poshletta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Templepatrick, Manager at Hilton Belfast Templepatrick Golf & Country Club, responded to this reviewResponded 10 June 2014

Thank you for your feedback.

I am disappointed that your visit to our hotel did not meet with your expectations on this occasion. Please be assured that this is not the standard of service we aim to provide at Hilton Templepatrick and that I will appropriately address your concerns with my team.

I do hope that this experience will not affect your impression of our hotel and that you will return to us again.

Warm regards


Paula Collins
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 May 2014

This is an excellent hotel for business or pleasure, the staff are attentive, helpful and understand the concept of customer service.The food for any of the meals throughout the day was 5 star, good rooms and an excellent golf course to boot!

  • Stayed: April 2014, travelled on business
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2  Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Templepatrick, Manager at Hilton Belfast Templepatrick Golf & Country Club, responded to this reviewResponded 6 June 2014

Thank you for your lovely feedback.

I am thrilled that you enjoyed your time with us and that every aspect met your expectations on this occasion.

We look forward to welcoming you back again very soon.

Warm regards


Paula Collins
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 May 2014

Stayed here for 2 nights with family (6 adults) during a long weekend to N Ireland. This hotel is very well placed for both Belfast City & International airports and is in a quiet location with easy access to all main routes.
Check-in was a little slow but rooms were ready on arrival which was earlier than the stated time. Our rooms were nice with large comfortable double beds, good power showers and views over the golf course. Tea & coffee facilities are provided + a few mini toiletries. We had to ring housekeeping for bathrobes and extra towels but they were brought up very promptly.
We used the pool which is a good size although 4pm-6.30pm it was packed with families with children - avoid these times if you actually want to swim! Sadly we did not have tim eto use the spa/gym facility.
We had lunch in the bar area (huge sandwiches) and dinner in the main restaurant. Could not fault the service and food in either. Both have lovely views overlooking the golf course. There was a wedding reception on the Saturday evening which apparently went on into the wee hours however we did not experience any noise disturbance.
The only criticism is that there is no free wi-fi in the rooms; there is in lobby and bar areas but you need a code which was not advertised so we did not realise this until we were checking out.
All in all a nice hotel with good service, food and rooms and easy access for driving around N Ireland. We would stay here again.

Room Tip: Ask for a golf course view room.
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  • Stayed: May 2014, travelled with family
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2  Thank Gazmic94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Templepatrick, Manager at Hilton Belfast Templepatrick Golf & Country Club, responded to this reviewResponded 6 June 2014

Thank you for your feedback.

I am delighted that you and your family enjoyed this visit to Hilton Templepatrick and that you will considering returning again.

Warm regards

Paula Collins
Hotel Mananger

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2014

A last minute booking for a romantic weekend. We stayed for two nights and had a lovely stay, enjoying the hotel's fantastic facilities. We had intended to eat out on the Saturday night but having had a beautiful meal in the hotel restaurant on Friday, decided to eat there again. The waiting staff were attentive, even though the bar and restaurant were busy and staff on reception couldn't have been more helpful.

The room itself was spacious and spotlessly clean, with a good sized bathroom. The bed was extremely comfortable and we both slept like logs.

Breakfast was excellent, with a wide range of hot and cold dishes to choose from. Again, staff were attentive and friendly.

I would highly recommend this hotel to anyone!

  • Stayed: February 2014, travelled as a couple
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1  Thank Fiona V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Templepatrick, Manager at Hilton Belfast Templepatrick Golf & Country Club, responded to this reviewResponded 6 June 2014

Than kyou for your lovely feedback.

I am delighted that you enjoyed your romantic break at Hilton Templepatrick and that our team looked after you well.

Do come back again soon!

Warm regards

Paula Collins
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Belfast Templepatrick Golf & Country Club

Address: Castle Upton Estate, Templepatrick BT39 0DD, Northern Ireland
Phone Number:
Region: United Kingdom > Northern Ireland > County Antrim > Templepatrick
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Templepatrick
Price Range: £77 - £127 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Belfast Templepatrick Golf & Country Club 4*
Number of rooms: 129
Reservation Options:
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Also Known As:
Hilton Templepatrick Hotel And Country Club
Hilton Templepatrick Hotel Country
Templepatrick Hilton
Hilton Belfast Templepatrick Golf & Country Club County Antrim

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