Where do I start? Let's start with the need to cancel my room. Cancellation policy is 4 pm day of arrival. I called at 3:45 pm and mentioned that I needed to cancel my room. By the time they got me to the correct person and we were trying to cancel the room, it was about 4 pm. The person then proceeded to tell me that they couldn't cancel the room as it was after 4 pm and I would have to pay the full penalty. I stated that I was a Gold Member with Hilton and I called 15 minutes prior to cancellation deadline. I was asked why I needed to cancel. I told them I was tired and I was unsure if I could drive that far late in the evening. They stated that this was not an emergency and they would have to charge me. They didn't care. I pressed the issue and asked to talk to a supervisor. They transferred me to general Hilton reservations. The person on the line from the general reservations was most helpful and got the room cancelled for me. We cancelled as we were at Clonmacnoise and we were not sure we could make the drive that night. The reservation staff definitely needs some customer service training. I have been Diamond level at Hilton in the past and this was the worst customer service from reservations perspective that I have ever seen! The rest of the staff gets a good rating, but the reservation team gets a big fat zero!
As the evening continued to wear on, we decided that we would make the drive to the hotel as we wanted to go see some sights in Northern Ireland the next morning. I called to see if we could get a room and was quoted an outrageous price. So, I went to the website and got a cheaper rate than the room I cancelled. Go figure...So, we drove on and arrived at midnight. No problems checking in and the staff at the front desk was very helpful. In fact, I asked about prices to visit various areas and by the time I brought my luggage in, they had printed information about each site I wanted to visit. That was great service.
The next morning, we went down for our complimentary breakfast (Gold member benefit). It was fantastic. They had a mixed berry drink in addition to your standard orange juice, cranberry juice, and apple juice. The breakfast had several options and was served buffet style. They come clear your plates quickly after you clean one off. Very good service in the restaurant for breakfast.
The views are amazing at the hotel and the rooms are very quiet. We were impressed with the beds as well. Much softer than most of the ones we encountered in Ireland. This helped with a good night's sleep. I would have loved to have stayed for golf. Alas, no time.
Parking is a short walk from the hotel, but a very nice, large car park.
I would stay here again, but I would make sure I called 30 minutes prior to cancellation time if I needed to cancel so as to not have the frustrations that were caused there.
The internet was OK in the room. The wifi kept on dropping as we tried to use it. We got wifi for free (Gold benefit), but the wifi was pretty much useless in the room. We gave up after a while as it kept on dropping and we had to keep logging on.
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- Also Known As:
- Hilton Templepatrick Hotel And Country Club
- Hilton Templepatrick Hotel Country
- Templepatrick Hilton
- Hilton Belfast Templepatrick Golf & Country Club County Antrim