Myself and my partner attended a wedding reception at your Hotel on Thursday last (our second in a year at your hotel) .But unlike the previous occasion, I had forgotten to inform you of my food intolerance.
An hour before the meal was to be served, I approached the lady at reception, who brought the chef along with her less than a minute later. (I will apologise that I can't remember the chefs name, he was about 5'7'' with dark hair), but he took me through the menu, informing me on what I could and couldn't eat and what he would prepare to ensure that I received a full meal along with the rest of the guests. Not only that, but he tracked me down in the bar some 10 minutes later, to ask if fruit salad would be OK for the suite.
I am well used to being restricted in restaurants as to what I am able to eat and ''the chef not being able to accommodate my request'', so this service was an unexpected, yet most pleasant surprise.
I would, therefore, like to pass on my gratitute and thanks , to all of your staff involved, but moreover to your chef for his outstanding customer service.
- Official Description (provided by the hotel):
- Small family-run hotel situated in the Heart of the Glens Of Antrim. We are in an area of outstanding natural beauty and best suited for families, couples and the more mature. Walkers will have the time of their life here. ... more less
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- Also Known As:
- The Glens Hotel Cushendall, County Antrim