i enjoyed cranfield for many years in a static when my children were small and was looking forward to it again in our new motorhome.i knew that in the touring park front row i would be overlooking the sea.
i dont leave the motorhome often due to illness so was really looking forward to being positioned there.i rang and asked to book but was told they didnt take bookingS even when i offered to pay for nights we wouldnt be there i was told they couldnt do that over phone.i explained the situation that i wanted front row and was told i could go on a list WHEN i got there.
as i dont drive and my husband wasnt going to be there to move when space come available i asked could someone move the motorhome for me and was told yes althought they wouldnt usually do this.i was really happy with the friendly manner i was being treated.so got motorhome parked and waited.
i was second on the list and knew that 2 tourers would b going together so when i saw them leaving i went to office to ask to be moved.the person was a bit confused but i explained the situation and she rang some1 to come. i went back to wait but on way saw 1 touring caravan already parked and another movin towards space so i went over to explain that i was 2nd on list but was told rudely that the girl in office had just give her the key for that site number.
i have to say its 1 of the funniest sights watchin someone running beside a touring caravan holding up a huge awning but am only laughin about it now.
i was really upset at the time and went bac to office and was told that someone would come and ask them to move but im STILL WAITING 3HRS LATER well 6hrs now lol.ive been back to office, and when my husband arrived he went to office.lets just say 10mins in cranfield is a very long time.i think the boss might be lost in this huge place.or it could be weathers very wild out there.
I may be very upset and my husband very angry but if some1 in charge had come and apologised it would have made a big difference,i know that those rude people are going nowhere (unless the crazy wind outside blows them away :D ) so to be honest i dont expect to move unless we move of site.
i did say if no1 turned up i would do this review so here i am.
i think any business needs good management and so far im not recieving the claims on there website it says
Cranfield Caravan Park is a well established family business owned by Jim and Sandra Chestnutt who with the help of their family are here to insure you receive the warmest of welcomes and the best attention while you holiday on their park.
I WILL COME BAC AND TELL YOU HOW LONG 10MINS TURNS OUT TO BE AND ABOUT THE BEST ATTENTION .......
- Also Known As:
- Cranfield Caravan Park Hotel Newry
- Cranfield Caravan Park Kilkeel, Northern Ireland