We have always loved this place, living locally we haven't stayed overnight, but regularly used the Resturant.
We are due to celebrate our 25th wedding anniversary this year and having decided to have a celebratory day renewing our vows with family and friends our choice of venue was a done deal, Arrow Mill it was to be, and was booked late in 2013 for a 2014 autumn date - everyone was excited
Then unfortunately in Feb 2014 I was diagnosed with breast cancer - surgery took place, to be followed by months of chemotherapy and radiotherapy treatments, which would not be completed before our special day
I contacted Simon, who had been extremely happy to take our booking and our money, and explained our circumstances - he was less than sympathetic..... 'He runs a business not a charity' apparently - not only would he not refund any of the deposit but we couldn't even reuse it against rescheduled date, we'd have to pay another full deposit to reschedule... It was just tough luck that I am so very I'll
Needless to say we'll never use them again.... And I hope that when Simon is confronted with a situation were he needs human kindness and empathy he is given short shrift!More
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