I didn't get past the front door!
I booked the room in advance, and telephoned to confirm my booking few days before my intended visit. The telephone was answered by a mature woman with absolutely no customer service skills. She stated that i had booked my room on a different date and could not be persuaded that perhaps an error of judgement had been made. No, it was entirely my mistake! By this point i was so upset by her manner that i realised i couldnt possibly stay there anyway. I was then told i would lose my £50 deposit! (i had initially asked for my booking to be confirmed by e-mail, but this did not arrive). I chose to stay somewhere else, but have still been billed for £50 even though i cancelled three days before my intended stay, and was treated so abysmally.
- Also Known As:
- Coughton Lodge Guest House Hotel Alcester
- Coughton Lodge Guest House Alcester, Warwickshire