This is the first ever review I have left but felt so disconcerted about the Throckmorton needed to share. Booked on line with Late rooms and on arrival feel that's what we got. Not a double deluxe but twin beds pushed together and a broken toilet seat. It was valentines night so my husband and I enjoyed the evening at the Turks Head which was fantastic and then I tackled it the next day. Was met with a very argumentative manager who insisted the toilet seat was not broken and all of the rooms were twins pushed together. Well they were not as we were moved to a perfectly nice double room which was far more acceptable. Had to pay extra £5 each for breakfast which was not advised by late rooms. Breakfast was OK with undercooked egg on the first morning. Wanted to ask for poached egg the next day but we were not asked if we wanted breakfast the following morning it was just bought to us without conversation by the same charmless manager with another undercooked egg. On the final morning there was no cooked breakfast as they do not do them in the week... something again we were not told about. The manager needs to be a manager and needs to brush up on his people skills for sure as. In general we found the service at the Throckmorton non plus in relation to service and we felt that the descriptions of the rooms were elevated. However on the final morning we were met by a very bright and cheery lady at breakfast and also the head of housekeeping. I say promote the ladies if you want the Throckmorton to thrive not dive.
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- Also Known As:
- Throckmorton Arms Alcester
- The Throckmorton Alcester, Warwickshire