This is my first ever review on Trip Advisor and wanted to share my first experience at this resort. When we arrived at the resort it was beautiful, the forest’s and cleanliness of it. We made our way to the lodge which doesn’t looking appealing outside but if the accommodation was good it was no problem. We entered the lodge to drop our luggage off and a breathe of disappointment echoed through-out for the shocking £500 I paid. It was tatty and tired to our despair, the whole lodge needed a re-paint, skirting boards needed changing and a good deep cleaning needed! I love my coffee and went to make a brew with the coffee maker you provide. When I lifted the pull up line at the bottom was pleasant surprise, horrible disgusting green white stuff which I can’t explain. Not a pretty site and makes you think what other surprises Centre Parcs had in-store for me. Surprise Surprise we wanted a glass of water after our travels and found this horrid brown grubby stuff in 4 glasses, YUK! So we had to drink from the tap as we worried that the dishes were not cleaned. Everything went back in the dishwasher immediately The whole lodge was dusty and can see where dirt built but in-between the radiators, corners of the everything, lime-scale of the shower, hairs hidden behind the toilet etc... Very very tatty, windows were not closing or opening fully, needed a new rug as had black splotches etc... This was ever so disappointing and this is why myself and my partner will not be visiting one of your resorts again nor recommending to either my colleagues, friends and family.
However, there are other aspects I would like to highlight. The staff is exceptional, customer service is a image of perfection stated by Rolls Royce itself. I work in a award winning customer service industry and cannot speak more highly of every single member of Centre Parcs, I will be gladly to offer them a position in my company (not easily said coming from me).
The cleanliness and tidiness of the resort as a whole was 100%, perfect again. The walks and bike riding where amazing. The eating out experience was not so good, it is quite pricey for what it is!
On the Monday evening we arrived me reserved a table at Hucks Diner. The food tasted ok, nothing special. 30 mins later I was vomiting in lodge’s dirty toilet, another pleasant surprise from your Resort.
The Pancake House was shockingly disappointing and killed the meaning of American Pancakes. They were not pancakes , thin hollow, not filling at all. There where queues a mile long out the door and people where waiting 20mins just to order food. The activities where fun and very well organised, enjoyed all of it. Aqua Sana Spa was brilliant and will be returning for a pamper break at some point.
- Also Known As:
- Center Parcs Longleat Forest Village Hotel Warminster
- Center Parcs Warminster
- Center Parcs Hotel Warminster
- Center Parcs Longleat Forest Warminster, UK - Wiltshire