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“AMAZING with young children!”
Review of Woolley Grange

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Woolley Grange
Certificate of Excellence
Reviewed 9 October 2012

We stayed for 2 nights, wow,it's perfect & has everything u want for a family getaway. Can't rave about this place enough! Room was very large & it had a big walk in wardrobe which is where our 18 month old slept. Bathroom also big with underfloor heating,nappy bin,changing mat! In our room we had a mini fridge which was great to keep her milk in. Spa is lovely had a pregnancy massage! Indoor & outdoor pool. Although indoor pool was a little cold. Restaurant was fantastic! They offer a set meal for toddlers which is great value for money. Staff were so so helpful, nothing was a problem at all.Would definitely go back!!

  • Stayed: September 2012, travelled with family
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Thank juicytt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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423 - 429 of 462 reviews

Reviewed 2 October 2012

My husband and i stayed for 3 nights with our 14 month old daughter and had a fantastic time. The house itself is beautiful, very classical and traditional and a perfect size, which meant you got to know the staff, who were excellent. Of particular note was Poppy, who made a great effort with our daughter, addressing her with her name each time, very attentive and friendly, yet extremely professional too. Our room was fine, a little dated but a great size, quite and with stunning views across the front. Our daughter was in our room and a relatively light sleeper, so this was a slight disadvantage and next time we'll be sure to choice more carefully. The food was delicious and the smart 3 course dinner is well worth doing one night, although could be rather expensive and filling if you went for each night of your stay!. Finally the spa was great- very luxiourious and i had the 'September special' with Jade on my last morning which was heaven. All in all it was lovely break, creche was fab too and i cant believe there would be a more child friendly and well equipped hotel out there! Cant wait to return again.

  • Stayed: September 2012, travelled with family
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2  Thank Gandon_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 October 2012

Stayed for two days, with a child of eighteen months and grandparents. Hotel and staff made the youngster very welcome and the toys and play areas were excellent. We would come back.

The service, though friendly, needs some work....particularly when it comes to timing of the meals. Also we were staying mid week and a conference was booked into the hotel which ended up using many of the common areas. Not a big issue, just not perfect.

However, for a few days out of london with children, it is hard to beat. We particularly loved the pool and the garden.


Stayed: September 2012, travelled with family
1  Thank Crazyteamtravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 September 2012

* Perfect setup for us - both professionals in our mid thirties with a 2 year old son
* The grounds were lovely, and the building too - what really worked for us was the combination of a decent pool (we used the spa one) and the vegetable gardens/kids play area: this was perfect as it gave time to explore and tonnes of things to do with our son
* The room was superb - I think we were even upgraded to the best suite. Great facilities, good products, super efficient cleaning etc.
* Food was good too - especially breakfast. Options for younger kids were a little limited (though better than most!), but the overall quality was great. Perhaps adding something more than pasta/passata would liven it up a little, but not a big deal.
* Random suggestion for the adults - we stayed at the Ickworth some years back and they had the best sausages! Denbigh or something. Getting those too would be a coup…
* Spa treatments my wife had were exceptional - Jade was outstandingly good!

Room Tip: We were upgraded (free) to East Gables - is a massive room, but great views and very relaxing. Ideal...
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  • Stayed: September 2012, travelled with family
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1  Thank Noah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 September 2012

This is a hotel with character! We had a very large room with some very chunky old fashioned furniture and a big bathroom. This is a hotel that makes a lot of effort to keep children entertained but our trip was a mid-week break so we cannot comment on the hotel at a busier time with more young ones around. There is plenty of room to relax in the lounges.The pool, though not huge, and the spa were both excellent. The staff were very attentive throughout our brief stay. The hotel has changed owners and we guess further improvements will follow but we hope that the old world charm won't change. We will certainly look to visit again.

  • Stayed: September 2012, travelled with family
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Thank PedroandSkippy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClareHammond, General Manager at Woolley Grange, responded to this reviewResponded 17 October 2012

Dear PedroandSkippy

Thank you very much for your feedback about your stay at Woolley. I am delighted you enjoyed your visit and it sounds as though you were able to use all the facilities.

Our original owners bought the hotel back in December 2011. They are investing in many areas of the hotel to enhance guests experience. This includes new beds with toppers, upgrading the heating system, creating a cinema for children and a sensitive refurbishment of bedrooms.

I hope to be able to welcome you back to the hotel again very soon.

Best wishes
Clare

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Reviewed 12 September 2012

Booked this for a relaxing solo break away to recharge not realising it was so family orientated.
That said, some good advice from the Spa team as to when to use the pool meant I had the facilities to myself (aim for early evening!).
Sticking with the Spa, possibly the best massage I have ever had from Jane, Head Therpaist who was amazing and tailored my treatment to what I actually needed rather than just going through a routine that you sometimes get. 3 treatments in total - all excellent.
Food was superb - choose a la carte menu in the evening over the Orangery.
Staff warm and friendly
Room and bathroom spacious with nice 'mini conservatory' that opened up (if you can get the doors open)
Directional signage needs improvement as sat nav doesn't quite get you there and hard to find if you don't know the area.
Fabric swags in the Orangery (dining room) are torn and need repair
Thought it was quite expensive for what it was and so would probably only return on a deal and if coming with children.

Room Tip: Grooms nice room outside main building but you have people above you - so can be noisy
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  • Stayed: September 2012, travelled solo
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Thank MMLon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClareHammond, General Manager at Woolley Grange, responded to this reviewResponded 17 October 2012

Dear MMLon

Thank you for choosing to stay at Woolley and for taking the time to provide feedback. I am delighted that you enjoyed staying with us and the spa wa such a hit. I appreciate your comments as we can use them to continue improving our offering.

I hope to be able to welcome you back again soon and with children there is the complimentary OFSTED registered creche to use, so you can enjoy some more tranquillity in the spa.

Best wishes
Clare.

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Reviewed 11 September 2012

This hotel cannot be described as luxury-very scruffy public areas with a mouldy curtain hanging at poolside changing area, ripped curtains in dining room, and outside furniture that had seen better days. There was a distinct smell of wet dog in one of the lounges. We sat outside for afternoon tea and there were cigarette ends around the tables on the floor. Coffee disgusting and I couldn'r drink it so had to order bottle of water (£4). Scones and profteroles were delicious however. Service lacking as nobody came out to check we were OK once tea had been served and had to go to Reception to pay as no waiting staff around.

  • Stayed: September 2012, travelled as a couple
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Thank Janet D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClareHammond, General Manager at Woolley Grange, responded to this reviewResponded 2 October 2012

Dear Janet

Thank you for your feedback and I am sorry we did not meet your expectations when you joined us for anfternoon tea. We are constatnly working on or products and services and such guest direct guest feedback is very useful.

I do not have your contact details but if you call me, I would be delighted to welcome you back for a tea as I believe we can look after you the way you rightly expected.

i look forward to hearing from you.

Best wishes
Clare and the team at Woolley

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Woolley Grange

Address: Woolley Green, Bradford-on-Avon BA15 1TX, England
Region: United Kingdom > England > Wiltshire > Bradford-on-Avon
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #2 of 7 Hotels in Bradford-on-Avon
Price Range: £102 - £326 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Woolley Grange 3*
Number of rooms: 25
Official Description (provided by the hotel):
A family-friendly hotel, restaurant and spa set in 14 acres of lovely grounds on the edge of Bradford on Avon and the Cotswolds. Freshly cooked food from the walled kitchen garden, comfy country bedrooms, open fires, children's club and ELEMIS spa with two swimming pools. Pets welcome too! Only 15 minutes from beautiful Bath...ideal for a town and country break. ... more   less 
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Also Known As:
Woolley Grange Hotel Bradford-On-Avon

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