Nice setting and lovely room. Really comfortable bed. Good attention to detail throughout and very clean. Our little boy loved playing in the gardens and all of the staff bar one were very friendly. Nice little touches throughout and the spa is terrific. WiFi was poor throughout but this didn't affect our stay.
The only negatives are the food and the waiting staff. The menus are confusing and a bit weird. Why are there two children's menus with very little difference between them? Main menu is seriously lacking in choice and the a la carte menu is disappointing. And what exactly is available to order from room service? I challenge you to find out definitively!
While the waiting staff were very friendly - the service was bad; we saw staff bickering with each other, tutting, huffing and stomping around. They frequently got orders wrong. They would benefit from some training and coaching and perhaps a manager presence.
The place was so nice that we'd probably go back - but I doubt we'd eat there again, even going as far as to head out elsewhere for breakfast.
A note in the information booklet advises you to tell a manager before you leave if there were any issues - if I had found a manager, I would have!
- Official Description (provided by the hotel):
- A family-friendly hotel, restaurant and spa set in 14 acres of lovely grounds on the edge of Bradford on Avon and the Cotswolds. Freshly cooked food from the walled kitchen garden, comfy country bedrooms, open fires, children's club and ELEMIS spa with two swimming pools. Pets welcome too! Only 15 minutes from beautiful Bath...ideal for a town and country break. ... more less
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- Also Known As:
- Woolley Grange Hotel Bradford-On-Avon