We were both left with the impression that we were troubling the staff throughout our stay
After a great evening at the Theatre Royal Bath we returned by 10. 45pm to the Hotel and asked if there was any chance of a sandwich or something to eat was told no and sent out to a Chinese in the rain. The address was curt and an offer of a bag of crisps would at least showed concern. We were woken by the sound of the fire alarm - from the floor below After standing in the rain for 20 minutes I took the opportunity to explain to the duty manager that - lights were out on the system and that the alarm could not be heard on the top floor - this was met by little concern.
The room itself was beautifully appointed - however as to be expected in an old building both the TV and wireless free kept cutting out. Bear in mind this when booking -opt for a lower floor.
Breakfast was good but every table was full of dirty dishes - we waited 15 minutes to be served and ended up in frustration clearing and setting our own table. Just one staff on duty so understandable - but at over £100 a night again this was yet again not the service standard expected.
The location is beautiful and the actual Hotel quirky enough to be interesting and on the whole modernised tastefully. Bradford On Avon- is a wonderful little town -just one stop away from The World Heritage site of Bath ( 15 Mins) by train alternatively you can book a canal barge to take you there passing some stunning Hamlets. St Lawrence’s Saxon Church is memorable as are the views and streets around the river itself.
I addressed the issues with the staff and left details for manager to contact us but - well given the service we received I bet you can guess we never heard. What can i say in Summary – the whole experience was = ‘almost’
- Official Description (provided by the hotel):
- Located in the centre of this picturesque town The Swan provides accommodation, food and a popular pub. Catering for business people and visitors to the town and area the Inn has 12 well appointed en suite rooms, some suitable for families, free wifi, great breakfasts, lunches and dinners. The food offering is both traditional British and Asian, not fusion but simply offering the best of both worlds, great for the couple or group where some like spicy, others don't! ... more less
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- Also Known As:
- Swan Hotel Bradford On Avon