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“Struggling to find something good about this hotel”
Review of Rudloe Arms

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Rudloe Arms
Ranked #3 of 4 Hotels in Corsham
Jersey, United Kingdom
Level 6 Contributor
103 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
“Struggling to find something good about this hotel”
Reviewed 4 June 2014

As you can see from my profile we travel a lot to different cities/types of hotels/holidays and I give honest reviews. It is difficult for me to write badly about places but I would avoid this place at all costs. We booked this hotel as we are foodies and we were travelling up to the cotswolds and thought this looked ideal. I noticed mixed reviews but thought we'd give it a go, big mistake. We walked through to check in were there is slightly inappropriate art on the walls for such an open area. We were early so weren't expecting our rooms to be ready we just wanted to leave our luggage as we were going into bath and didn't want the luggage in the car. As we were waiting people were checking out and complaining. I asked to leave our luggage and it was left just in the hall for all to see, not very secure. On our return I had to ask for help with the luggage and we were shown to a building separate from the main building. This building is calling out for attention. It could be nice but it looks like someone has forgotten to finish the outside area, as there are doors leading to the outside area from the ground floor rooms it would be nice to use these to their advantage. The rooms are filthy. My husbands insulin pen rolled off the bedside table under the bed, I wish I hadn't had to move the furniture to retrieve it. The light shades are the ones that are closed in, only use these if you are going to clean them, they were disgusting. The bathroom shower had an empty shampoo bottle placed on the door ledge, not even the shampoo that they supply, god knows how long it had been there. We booked dinner with big expectations because on the name associated with this hotel. We sat in the bar for a drink before hand which was pleasant our son loved the pool tables! We went to check in for dinner to be told go to the bar I will collect you from there, I explained we had just come from there but she was insistent that our table wasn't ready. The menu was not very imaginative and if you were staying for more that one night it would be boring. My jacket had to go over my chair as no one offered to take it, I didn't notice until I was packing my jacket away that the cuff on one side was filthy from where it had been touching the floor! Food was ok, limited wine list and the one we wanted they didn't have. Breakfast was ok. We were pleased to check out.

Room Tip: Make sure they are clean, both our rooms were filthy.
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  • Stayed April 2014, travelled with family
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1 Thank Jodie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Exeter, United Kingdom
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 June 2014

The chief difference Marco Pierre White’s ownership has made to the Rudloe Arms (previously Rudloe Hall) pertains to first impressions. The beautiful neogothic house frontage – always impressive in that looming, Victorian way – is now theatrically adorned with ‘vintage’-looking prints of Union Flags, and the vestibule and reception are generously adorned with monochrome society glamour shots (the raciest ones are by the door) and blown-up vintagey maps which seem intended to create an overall atmosphere of dystopian jet-set degeneracy.

There is, though, a consistent pattern of style over substance, and a general inattention to detail that should give the new management cause for concern. Some of this is superficial, and concerns only the hotel’s novelty quirks and playful follies. The games room/sports bar, for example – previously a wooden-panelled multi-purpose function room – is now more for show than use. Its facilities are mostly props. The jukebox is there for the way it looks (the television has priority). The football tables cannot be properly used, since the handles are not secure. The bar billiards table has obviously been moved from its original occasion on the other side of the room but, strangely, the associated scoreboard has not followed.

But some of this inattention is more significant from the perspective of a normal customer. This hotel to which White has attached his name does not offer a breakfast noticeably different from a mid-range B&B: orange juice from concentrate, weak coffee, mechanically-sliced bread such as you might buy at a Happy Shopper, and adequate but unremarkable food. This is not encouraging for guests who are undecided about dinner. The suspicion is that, although the breakfast/main dining room has been completely redecorated and looks fantastic, behind the kitchen door little has changed in fifteen years. In terms of service, Rudloe Hall is still drawing on the supply of untrained local teenagers to deal with customers, who are nice enough, but not of the calibre White’s London fanbase would expect.

Worse, for the curious one-off visitor, is the new accommodation block – and it can only really be called a ‘block’ – back down the drive. The ‘executive’ double rooms in ‘Treetops’ are comfortable, clean, and spacious enough, but they are a world away from the conceits of the main house: all magnolia walls and Travelodge key-cards. The guest who books a room based on pictures of the main house is likely to be very disappointed.

  • Stayed May 2014, travelled as a couple
    • Value
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Helpful?
2 Thank CRJFear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cardiff, United Kingdom
Level 6 Contributor
218 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
Reviewed 3 June 2014

I want to give three and a half but you can't so, in fairness I have rounded up! The first thing to say is that we stayed here on a Living Social deal & so we didn't have to pay full whack. Let's do the good things first:

The Senior Manager Paul and the reception staff are really pleasant and professional. We were made to feel welcome when we checked in and when we went to the restaurant for our first night evening meal.
We were accommodated in the Annexe, rather than the hotel, that suited us nicely, we had a ground floor apartment room which was "disabled-friendly" (I will come back to that). It was spacious, neutral and with a nice size bed. It was clean & tidy.
There were however some problems with the accomodation, which again in fairness, when brought to the very friendly & professional young receptionist on duty on Sunday morning she did her best to address:
One of the lamps by the bed did not work- the bulb blew when it was switched on. Not a major issue as we swapped it with the desk lamp.
The internal bathroom extractor fan which is operated by a sensor panel on the floor as you step into the bathroom, showed a green light for on, but wasnt in fact working.
The Disabled friendly bathroom really isnt! It most certainly wouldn't do at all for anyone who cannot stand or is wheelchair reliant. The wash basin is built into a solid unit that you couldnt get your legs under if you were seated,while there are two "grab bars" either side of the washbasin you would have to be a Simian to stretch that far!!
The handrail (only one on the right hand side of the toilet) was wobbly & the toilet was standard height. The shower a curved type has to be entered by stepping up around five inches from the floor & you would have to be able to stand independently if you wanted to use it. The bath - looked lovely, but again impossible if you had a significant problem with independent mobility. Oh dear...
Of most concern however were the french doors in the room. There was a key in the lock, however, it was not the right key for the doors and they couldnt be opened. This was a pain in the sense that there are no windows & it was impossible to give the room an airing on what was a pleasant day, but more seriously it represents a real fire hazard if the front of the building was to catch fire there would be NO WAY OUT. This couldnt be resolved while we were there but I really do hope that it is followed up on as a matter of urgency.
Interestingly, despite having "disabled" accomodation, there is not a single dedicated bay and the stone chippings on the drive would make it pretty challenging for a wheel chair. An attempt at "landscaping" around the annexe has failed miserably with weeds growing in abundance & the ornamental spiky grass is just about holding its own in the arid environment...
Sorry to whinge but that's how it is! The final niggle was the TINIEST TV we have ever seen in, what is promoted as "Executive" accomodation.
To try and finish on a plus, the original building is indeed quirky with some interesting interiors, an eclectic mix you might say! The bums and boobs photos in the entrance hall coupled with the huge mirror ball are inoffensive, just didnt quite get what the statement was supposed to be (unless it was a play on Rudloe?) The grounds around the old building are lovely & the large chess board and croquet lawn are a nice touch. I would say its fine, but I would think carefully about paying full price. Second review on restuarant and Pear Tree posted separately....

  • Stayed May 2014, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank FlorenceScholar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Uxbridge, United Kingdom
Level 5 Contributor
87 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 2 June 2014

Had a two night stay in early May and thoroughly enjoyed ourselves. We were looking for somewhere convenient to some local National Trust properties and booked this with an inclusive breakfast and evening meal, firstly at the Rudloe and the following night at the Pear Tree Inn, a sister hotel.
Our room was clean and comfortable with an eclectic collection of furniture which could be described as well worn, but not without it's own charm. The bed was clean and comfortable and even though we were situated over the bar there was little or no noise to disturb. The breakfast was adequate with a varied menu and eating in two different rooms a nice chance to admire the quirky photographs and other art. They should turn up the toaster a notch or two though and desist from serving it in a basket where it quickly goes soggy. Toast Racks were invented a long long time ago for a very good reason! The bar was quirky/borderline bizzare but a nice place to while away an hour with a drink and a book.
The staff at the Rudloe, and the Pear Tree, were efficient, polite and friendly. Though young and still learning their trade in cases they were nonetheless up to scratch. All in all a very relaxing atmosphere which left us refreshed at the end of out short stay. My advice to those who might be put off by some of the more negative reviews is to chill out and go with the flow here.

  • Stayed May 2014, travelled as a couple
    • Value
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Helpful?
Thank LondonUKPhil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Douglas, United Kingdom
Level 4 Contributor
27 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 30 May 2014

Excellent accommodation and service in bar and restaurant. Lounge com bar is unusual and not many places to sit in because of pool tables. Food in restaurant was excellent and the two gentlemen and waitress serving could not have been more helpful. Not far from Lacock or Bat
for an enjoyable day out. Gardens were beautiful.
Breakfast was disappointing very basic, cereals, toast, a range of cooked choices but no fresh bread, thought that should have been available

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Gelling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
Level 5 Contributor
66 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 28 May 2014

I, my husband, my 7 year old daughter and our 5 month old puppy have just got back from a great 2 night stay at the Rudloe Arms. I work in the largest branded hotel chain in the world, so it is always nice to be able to book something a little different and go off brand!! The reason that I bought this 2 night stay was that it is a Marco Pierre White restaurant and it had a 2 night special offer including dinner on. The hotel is ok. It is really different though, so you do need to go with an open mind. The food was out of this world, loved every mouthful on both nights. Not expensive but the quality and the taste was Superb!! The housekeeper when we arrived was really great and showed my 7 year old where she could get a little extra hot chocolate if she ran out. I hope she is now not in trouble, as this made my daughter feel so special. The main person who stood out a mile and seemed to always be there and always involved was David, the general manager. He was excellent, always involved, but never intrusive. He was so passionate about the hotel, the restaurant and Marco Pierre White himself. I would highly recommend this place but based on the food and based on David. Rooms are good, but not the highlight of the stay. Loved it - thank you!!

Room Tip: if you get a choice - book the rooms that are in the separate part, as these have been refurbished...
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BinfieldUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Blandford
Level 6 Contributor
148 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 27 May 2014

First the good points: the staff were reasonably pleasant, the room was ok.

BUT, we started off wrongly. We booked through Booking.com (as we needed somewhere for the night in the Corsham area at fairly short notice). Unfortunately, that booking site makes no mention of Marco Pierre White - had it done so we would not have booked due to previous negative experiences at other of his establishments. In fact, it was referred to as Rudloe Hall Hotel. This made it difficult to find as, obviously, we were looking for the wrong place.

Arriving over an hour after the 'booking-in' time of 2pm, we were told the room was ready and given the key, but when we found our room (in the annexe) we had to wait for the bed to be changed etc. The room was adequate, though oddly furnished, but the television was very small for the size of the room. This wasn't really a problem as we really only needed a bed for the night and something to eat.

Sadly, the food was also a disappointment. The menu was limited, with no vegetarian choice; it was difficult to guess what the 'butcher's cut' of steak was; the fish was dry and the batter tasted as if it had been cooked in well-used oil. Despite only eating a couple of mouthfuls, I still felt ill from it the following morning and had to skip breakfast, though my partner said his boiled eggs were very good.

The decor is not to everyone's taste, with the bar full of games tables, with just a very few metal tables at one end or a very long bench for sharing. As it was so unwelcoming, we returned to our room rather than relax with a drink in the bar or lounge after our meal, as we normally would. The staff, though quite friendly, seemed a bit defensive; clearly they are used to complaints. Needless-to-say, we shall not be staying there again.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Terry O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Rudloe Arms

Property: Rudloe Arms
Address: Leafy Lane | Near Bath, Corsham SN13 0PA, England (Formerly Rudloe Hall Hotel)
Region: United Kingdom > England > Wiltshire > Corsham
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites
Hotel Style:
Ranked #3 of 4 Hotels in Corsham
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Rudloe Arms 4*
Number of rooms: 40
Official Description (provided by the hotel):
Perfect food and incredible, caring staff where "nothing is too much trouble" is what makes this truly unique and boutique English country house no. 1 in the area. With stunning views overlooking the World Heritage Roman city of Bath, in 15 acres of gardens, Croquet and a 9 hole practice golf course, you'll be spoiled indeed! ... more   less 
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Also Known As:
Rudloe Hall Corsham
Hotel Rudloe Hall
Rudloe Arms Corsham, Wiltshire

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