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“Terrible experience”

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Travelodge Chesterfield
Ranked #14 of 15 Hotels in Chesterfield
Hertfordshire, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Terrible experience”
Reviewed 26 October 2013

I usually wouldn't use a Travelodge because of previous experiences with poor quality of service, but I took a chance on the Chesterfield hotel as I'd read it had been recently refurbished. When we arrived at the Chesterfield Travelodge (11pm on a Saturday night), the room I'd pre-paid for had been given away to another customer. Because of this, we were booked into the nearest hotel in the chain that had a spare room. The hotel we were moved to (Alfreton Hotel, Old Swanwick) was 20 miles drive from Chesterfield. The room we were given was old, worn, dirty and it smelt horrible. The walls were so thin that we were kept up all night by other guests moving around their rooms and the corridors.

The only positive throughout the ordeal was the gentleman on the desk of the Chesterfield Travelodge (I didn't catch his name), who was very apologetic about the error. He said that we would be compensated for the additional travel and inconvenience caused. However, when I mentioned potential compensation at the Alfreton reception, the request was ignored. By that point, I was tired and had lost the will to argue my corner. I didn't waste any time bringing up again the next morning, as really wasn't in the mood to discuss it.

On the Sunday evening, we stayed at the Chesterfield North Premier Inn for the same price, but in a great room with brilliant customer service. I'll only use a Travelodge again if I have no other options. Even then, sleeping in my car would probably be a more enjoyable experience...

Room Tip: Go somewhere else
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joe D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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117 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
Ruskington, England, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 25 October 2013

,rooms were clean and had everything we needed(family room),the staff were ace,very chatty and helpful,suggested good places to eat,took his advice and thoroughly enjoyed a meal at the donkey derby and within walking distance of the hotel. Thank you.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Donna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
england
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 23 October 2013

No wonder travelodge are going down the pan. This property was worn out, bashed, bed falling to bits and grotty. Maggie the lady in charge however was the only saving grace, brilliant and a godsend.

Travelodge's used to be good value and in decent condition, this one is awful. Don't bother staying until they at least put in decent beds and mend broken window locks and bathroom fittings.

Room Tip: Don't go here unless you are happy with cold, damp and uncomfortable worn out matresses
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dinotour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Taunton, United Kingdom
1 review
Reviewed 30 September 2013

We found some old reviews that painted a bleak picture of this Travelodge; but when we stayed in September 2013, it was refurbished, very clean, had all we needed and we had a good night's sleep. OK, it was off a busy roundabout but our room was screened by trees and the noise wasn't an issue. The car park was next to a Burger King but that just felt handy as a back-stop in case a more adventurous sortie to Bakewell drew a blank (it didn't as it happened). No sign of any of the dodgy characters described by previous wayfarers on the internet; it was a Tuesday night, though, so perhaps things liven up at the weekend. All in all, though, a steal at £25 for the two of us for the night! Well done Travelodge!

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JimmyShy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
uk
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 21 August 2013

This refurbished travelodge was newly decorated and clean, with helpful staff. While it's right next to a busy road (which was apparently built after the lodge was!) the double glazing is very effective and the noise is very low-level. I'm a very light sleeper and was ok with earplugs. Facilities are basic, as in any travelodge, but it's a good straightforward cheap option. A short walk under the nearby underpass to Sheffield Road gives you a wide choice of restaurants and takeaways.

Room Tip: Top floor rooms will mean you don't get any noice from people above walking around, which could...
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Jansong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Travelodge Chesterfield

Property: Travelodge Chesterfield
Address: Brimington Road North | Whittington Moor, Chesterfield S41 9BE, England
Phone Number:
Region: United Kingdom > England > Derbyshire > Chesterfield
Amenities:
Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #14 of 15 Hotels in Chesterfield
Price Range (Based on Average Rates): £
Hotel Class:2 star — Travelodge Chesterfield 2*
Number of rooms: 20
Reservation Options:
TripAdvisor is proud to partner with Travelodge Hotels Ltd so you can book your Travelodge Chesterfield reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Travelodge Chesterfield Hotel Chesterfield
Travel Lodge Chesterfield
Chesterfield Travelodge
Chesterfield Travel Lodge
Travelodge Chesterfield Derbyshire

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