Myself and my partner paid for accommodation for 6 nights. We left after 5 as it was a run down dump.
The sink leaked, the cold tap didn't work, the toilet seat was so loose it caused me an injury, there was mould on the walls, the shower was a slight trickle directly onto the taps and the room smelt bad.
I complained and was offered a single nights stay free of charge as compensation, being assured that "the points I raised had been dealt with" by generic complaint answering email some 7 days later.
We used the free room a month or so later. Room 1 had the same problems.
The staff in the pub were friendly, the beer good and the food acceptable.
It's a shame whoever wrote me the email doesn't do something about the state of the place though.
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- Also Known As:
- Olde House Chesterfield, Derbyshire