We had pre-booked a room at Bagshaw Hall to celebrate my 30th birthday.
On arrival we were underwhelmed to say the least as we were led round the back of the hall to an annexe and showed to our room.
The room itself was both smelly and grubby - it was described as luxurious and this could not have been further from the truth; everything about the room was tired and very cheap looking!
We spoke to the manager Georgina about our concerns, she offered no solution/resolution at all and when I said I would not be staying she became very defensive and said she would still be charging for the full price of the room - as she already had our credit card detalis from when we made the reservation, I said I would not be paying for room as the pictures/description was very misleading and not what I expected, she responded by saying she would take us to court for theft and fraud (?!)
A short while later she then suggested that she had a room available in the main hall but we would need to pay the difference if we chose this option!
Overall, the room was very disappointing and in my opinion extremely overpriced, the unhelpful attutude of the 'manager' just added to my poor experience, not a good way to celebrate my birthday - would not recommed to anyone!
- Official Description (provided by the hotel):
- At Bakewell Holiday Apartments, from Bagshaw Hall in a convenient location in Bakewell, we are able to offer a choice of luxury boutique style suites and apartments for both the leisure and business traveller, providing flexibility that a traditional hotel, or bed & breakfast accommodation do not offer. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Odigeo, LateRooms and 5viajes2012 S.L. so you can book your Bagshaw Hall reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Bagshaw Hall Bakewell, Peak District National Park
- Bagshaw Hall Hotel Bakewell