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Review of Matlock Farm Park

Matlock Farm Park
Ranked #7 of 51 things to do in Matlock
Certificate of Excellence
More attraction details
Attraction details
Recommended length of visit: 2-3 hours
Owner description: Matlock Farm Park is a family friendly open farm, providing a great day out with varied activities for all the family. The park has a large selection of animals to see including llamas, goats, peacocks, meerkats, chickens, pigs, alpacas, ducks and deer to name a few. There are specially designed playgrounds and even a go-kart track for the kids and many places for the adults to relax if they wish.Group party bookings and children's birthday parties are also catered for, please ring for details.There is a licensed cafe serving hot food, a classroom and a gift shop. Horse Riding Lessons and Pony Trekking are also available with prior booking.
Useful Information: Food available for purchase
Reviewed 31 October 2013

I do not advise any animal lover to visit this farm park. We were absolutely shocked and upset by the horrific living conditions of some of the animals and their health.
In the small animal barn the domestic rats all appear to be suffering from sores and black crusted growths on their ears and noses, there was even 3 dead baby rats in the cage. It appears that the cage hasn't been cleaned out for a long time just clean bedding packed onto old. The Chickens looked in ill health and had runny noses and were even sneezing. The budgie was in a cage with a pile of droppings almost as high as its perch and again had obviously not been cleaned out for a long time as there was grass shoots about 3 inches long growing in the cage. The cockertiel's cage was as shocking with mold growing on its bordom breaker toys and the cage did not appear to have been cleaned out in a long time. The rabbits and Guinie Pigs looked depressed and just sat not moving, they had straw but no hay which is esential for a grazing animal being kept indoors. There are wild rats running riot out in the chicken enclosures, coming up to the front of the runs for food when the children were trying to feed the chickens. I understand that all farms have rats but this was alive with them and they did not appear to be frightened of humans. One of the chicken enclosures was awash with water and excrement, the chickens had no dried ground to stand in. Some of the goats looked malnurished, one of the pigs had an orange discharge from its eyes and the merecat enclosure looks like someone has dumped builders rubble in the enclosure for the merecats to live in.
There was one member of staff who appeared to really care for the animals, a young lad with learning disabilities, he was feeding the animals and knew all their names, he got the animls out for the children to pet and was doing the best job in a very poor situation. All the other members of staff were stood at the entrance drinking tea and chatting leaving this poor lad to do all the work on his own. The toilets were dirty with human waste and flooding onto the floor of the toilet.
We will never visit this park again, it was a treat day out for 4 young boys and should have been a great time. Its left us all feeling upset and distressed for the animals at the farm park.

12  Thank Christa R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MatlockFarmPark, Manager at Matlock Farm Park, responded to this reviewResponded 18 November 2013

We note your review and your complaint to the NEDDC Animal Heath and their subsequent visit.
We are governed by the Animal Heath Dept, who's trained staff visit and inspect us regularly, they continue to support us and are very happy in the way we care for our animals.
We too are very experienced in animal welfare, this is the whole reason we all work with animals at Matlock Farm Park.
All our animals are well cared for and loved, some are rescued. We are offended and worried at the depth you have gone to in your first and only review, are you trying to close us down?
Do you realise if we did close down because of reviews like yours, we would have to put most of our animals to sleep and lay off all our staff?
If you want to educate yourself and spend a day with us, we will gladly give you an incite into how we look after animals- but be prepared for some hard work!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (464)
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385 - 389 of 464 reviews

Reviewed 26 October 2013

What a surprise! Enjoyed my outing at the farm even in a wet autumn day. Nice and clean cafe. Friendly staff. On the whole, a good attraction for the whole family especially with young ones to enjoy an outing and fresh air. Thumbs up.

2  Thank 889Ang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 October 2013

We were pleasantly surpised at the scope of this place. We called on a dreary, wet autumn day and started with a nice hot meal in the new cafe there and soon found ourselves cheerfully pacing round the extensive grounds, admiring a diverse collection of animal life. Plenty for the kids to do too. Cheerful, friendly staff: clean facilities; good value!

3  Thank B V E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 October 2013

We went to Matlock Farm park yesterday with my two daughters 1 and 4. The attraction itself is good. Reasonable entry fee well not over what you expect to pay these days and good selection of snimals and things to do. We first came here 3 years ago and it has expanded for the better with the introduction of the ever popular meerkats. Impressions of the staff were they were polite but certainly didnt impress me! Not really any smiles or interaction the guy on the entrance and girl in cafe both sounded like they didnt really want to be there. We were asked if we wanted to feed the lamb which I thought was great but then the member of staff didnt know the answers to my questions! Would have thought they would be more knowledgeable. Unfortunately the afternoon was spoilt by terrible service and food in the cafe. There were only 2 other tables when we went in ordered a couple of hot beef baguettes and snack platter for girls and waited...and waited...and waited. After what must have been 45 mins and a screaming one snd half year old we realised they must have forgotten about us as by now the place was full and plenty of others got their food. They did have the decency to apologise alot but when the baguettes came they were awful. Tough as old boots, dry and tasteless beef with a sad side salad my partners had stacks of spring onion and mine had none. An ok afternoon (allocate about 2 hours) ruined by the dining experience. By advice go but dont expect smiles, conversation or decent food!

3  Thank Becky L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 September 2013

We had a really lovely day at the farm. Our 2 year old daughter thoroughly enjoyed herself too! Lots animals to meet and feed. Great play equipment for all ages. Good quality food. Friendly helpful staff. Charming place. Would suggest you ignore negative reviews & put on your wellies & go try for yourself!! :)

4  Thank Burrageclan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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