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Valley View Cottage
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Valley View Cottage
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Very good
8 reviews
Valley View Cottage
Kitchen
Master Bedroom
Rear Twin Room
Front Twin Room
Upstairs Bathroom with shower over the bath
Downstairs shower room
Access to leisure facilities included at local country club - just 10 minutes by car - terms apply
Access to leisure facilities included at local country club - just 10 minutes by car - terms apply
Access to leisure facilities included at local country club - just 10 minutes by car - terms apply
Access to leisure facilities included at local country club - just 10 minutes by car - terms apply
Award winning gardens
Toddler friendly enclosed play areas
Children adventure play & lawn games
Dog Friendly Accommodation
Venture through our Woodland walk & Wildlife meadow
A short walk to the riverside pub
20 mins to 'Britains Ocean City' of Plymouth
Plymouth's Historical Barbican & Hoe
Nearby heritage sites
20 Mins to Whitsand Bay
25 mins to Looe Harbour & nearby Polperro fishing village
45 mins to the Eden Project
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Overview
Cottage -
3 Bedrooms, 2 Bathrooms, Sleeps 7
Saltash, Cornwall, England

Reviews from our community

Very good - based on 8 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
Alan K
Brixham, United Kingdom
Level 3 Contributor
13 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Okay but Right Next to the A38”
Reviewed 29 October 2011 for a stay in October 2011
1
person found this review helpful

The site name and website give the aura of idyllic country cottages. This is a bit overstated. Whilst the map shows the site location, you do need a magnifying glass to read it and truly realise where it is, and we slipped up really.

The cottage was fine, not luxurious, a bit tired, but quite acceptable. Shower was weak, decor was plain. Perfectly clean, just a tiny bit of maintenance required here and there.

Outdoors was well maintained and manicured. A nice recreation area in the right weather, if you can ignore the incessant roar of traffic zooming past on the A38 trunk road into Cornwall immediately adjactent and elevated next to the site.

You can hear the road traffic with windows closed. You just have to think of it as the crashing waves of the sea. If you come from the city you may not notice it. If you want quick access to a main road, you have it here, and you do have to be quick in pulling onto the road from the site!

Customer service was fine, until departure, when on handing back the cards for use of China Fleet and receiving back our £10 deposit, the lady dithered for several minutes for no explained reason, before letting me go. This irritated me to the point that I was then not asked if I had enjoyed my stay, and not wished a safe journey.

China Fleet is 20 minutes away, but a nice add on touch is the leisure membership, given the location needs something to make it attractive.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked least: Adjacent to A38 trunk road
Travelling group: Family with Teenagers
Would you recommend this hotel to a friend?   No.
  • Was the property as advertised?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
23 Jun 2012
On checking our Trip Advisor reviews we were encouraged by the favourable tone throughout, there are a couple points of feedback within this review that we would like to help with.
Our website clearly shows our location and that of the A38. Considered to be an advantage by many as it enables visitors to make the most of their days out by not spending time driving along B roads to access their destinations. For many of our guests this is a huge plus and brings them back year after year to stay with us in part of the Tamar Valley Area of Outstanding Natural beauty, South East Cornwall.
We have a very active refurbishment programme and aim to keep the cottages to a high standard and we thank you for mentioning how clean you found your accommodation to be. This cottage is independently inspected and graded to a four star standard by Visit England, five star would be deemed to be at the luxurious end of the market.
We would also like to thank you for mentioning our extensive grounds, well maintained and manicured for which we have won several awards over the past few years.
Visitors are encouraged to advise us during their stay of any issue, maintenance or otherwise, which we are happy to act on instantly. On this occasion the shower was fixed in minutes, a missing rubber washer on the shower hose being the problem, a simple fix.
This gentleman was unfortunate with his departure experience, for which we apologise, as we pride ourselves on excellent customer service. The lady who tried to help with departure was not our usual representative and simply became flustered and nervous.
Crylla Valley Cottages have been family run for nearly forty years with friendly attentive service being of the highest importance to us.
The China Fleet leisure club, which offers extensive facilities including fabulous indoor pool, sauna, steam room and extensive gym, is generally considered to be a unique advantage to our holidays and a very valuable addition to our guests as acknowledged in the review.
The club is definitely NOT 20 minutes away and this is very important to clarify, it can be independently verified by online route planners as approximately 8 minutes by car.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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