Despite informing the hotel of my requirements (wheelchair), no preparation was made and booking in was embarrassing and long winded. We were kept waiting outside in the cold, while staff searched for a missing ramp. We eventually found our room which was impossibly small and not able to let me move round or get to the bathroom. We tried to eat in the restaurant for the evening, as we were celebrating my birthday and anniversary, but found that the choices were so restricted (3 starters, 3 mains and 2 sweets) that we braved the elements and dined elsewhere.
The views were superb and waking to look out over the river and to see the sun shining raised our spirits, only to be dashed again when we were served with a cold English breakfast. The bacon, sausages and eggs were all cooked, but stone cold! We left hastily, never intending to return, unless Legacy get their act together, it just seems such a shame such a beautiful imposing building but disappointing service and standards.
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- Also Known As:
- Elizabeth Hotel Mill Riverside
- Mill Hotel Sudbury
- Mill Sudbury
- The Mill Hotel Sudbury, Suffolk