We have stayed at this accommodationon on two occasions both of which were fine. However, i booked our last stay via a phone call having first checked the prices on the hotel's website which was (and still is) shown as £45 per night. The landlord confirmed he had two twin rooms available but shortly afterwards rang me back to say one had just been booked and as twins were popular I needed to be quick to book the remaining room. I rang back an hour later and booked a twin room,for two nights commencing 3 days after the booking; leaving my credit card details so that the payment of £90 coiuld be taken. The price was confirmed by the person taking the booking and no price increase was mentioned at any time in either conversation.
We duly arrived and had a good stay in a comfortable, clean room. All around the bar the room rate was confirmed as £45/night on the menus, and this information was repeated in the room.
On our first night the only other guest was a gentleman staying in a single room who checked out before breakfast, On the second night we were the only two guests. Therefore the story about the other twin room being booked started to ring alarm bells. I suspect the subterfuge was to encourage us to book quickly.
Imagine my surprise on receiving my credit card statement last week to find that £110 had been taken by the Cock instead of the agreed £90.
I rang the Cock and explained the error to the landlords daughter who told me that although her father was away, she would ring him and call me back.
Having not received a call after 4 days, I rang the Cock and spoke to Chris, the owener. He told me that the price had gone up 2 months previously. When I pointed out that the Website and the information in the Cock still showed £45/night he said that it was too expensive to reprint menus (I did tell him that he could stick labels over the old price and indicate the change he was not impressed.
Despite a long phone call, his only response was that if we went back, we could have a free meal. Hardly viable since we live 200 miles away. He refused a refund of the overcharge, so my only recourse is through my credit card company. PLEASE BE AWARE THAT PRICES CHANGE WITH NO PRIOR NOTICE AND WITHOUT EVEN BEING TOLD HOW MUCH IS BEING DEBITED FROM YOUR ACCOUNT. My advise would be not to believe the published price, no matter how many times you see it written down.
There is nothing wrong with the accommodation but this experience has left me feeling totally ripped-off. It feels as though the intention was to deliberately deceive.
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- Also Known As:
- The Cock Inn Glemsford Sudbury, Suffolk